Maplewood Toyota

This place used to be good—but that was back in the day when I had friends/peers working here. I usually try to support local businesses whenever possible, but maybe that’s not always the best option when when I had friends/peers working here. I usually try to support local businesses whenever possible, but maybe that’s not always the best option when you want quality service. Within a year, this place has let me down on two different occasions. Several months ago, I ordered some touch-up paint for my car. It took quite a number of business days to come in, which I understand. But the issue started when I received a call in the morning from a staff member in the parts department informing me that my order was ready for pickup. I told them I would be there after 5 p.m. once I got off work. When I arrived, the young kid at the counter was completely clueless about how to locate my online order. I even printed off the confirmation number with the part number, including a picture of the product. He said no one had mentioned anything to him about an online order being ready for pickup, but that he would go in the back to check. He came back less than a minute later and told me he was sorry, but nothing was there for me. I then pulled up the voicemail I had received. He looked perplexed, walked into the back again, came back a minute later, and said he still didn’t see anything. He told me it would be best to come back in the morning when a manager would be on duty. I left upset. I didn’t leave a review at the time because I thought it was a one-time situation, so I let it go. Now fast forward to today, 03/24/2026. I had scheduled service for my car to get repairs done due to a pretty serious recall for my make and model. This appointment was made online over a month ago. I had originally scheduled it for the first week of May, but since the snow had cleared up recently, I decided to cancel that and reschedule for 03/24/2026 at 7 a.m. The slot was open, and I entered all my concerns in the appointment details. On top of that, I even called to speak to someone to make sure we were all set as far as parts availability for this recall repair. I was forwarded to a service manager. He looked over the recall and told me that for something like this, most parts would be readily available in-house, and only in very rare cases would anything need to be special-ordered. He didn’t seem concerned. Sure enough, I showed up at 7 a.m. A service employee checked my vehicle in and said it would be quite a wait if I wanted to stick around, and that there were no rental cars available at the moment. I had to be at work by 9 a.m., so I got myself an Uber. About two hours later, I received a call from a different service manager named Miguel. He apologized and told me the parts needed for my recall repair were not in stock, and I would have to reschedule while they ordered them. He said it could take days… weeks… maybe even a month. He also mentioned that he was the only one there familiar with my make and model as well as the parts needed for it. That didn’t make me feel any better. At that point, I was livid. I felt like I couldn’t even trust these guys, who are supposed to be the best option for your Toyota. You would think these parts would have already been ordered, given that my original appointment was scheduled well in advance. Instead, it turned into a complete waste of a day. I ended up paying $30 for an Uber ride and had no solution to come back to at the end of my work shift. Who wouldn’t be upset? The service manager apologized and said that when the parts do come in, he’ll make sure a rental car is ready for me at no charge. I didn’t have the energy to argue or complain, but I know very well that when you get your car serviced in-house, rentals are already free and complimentary (given availability). So I was basically being offered something that’s already standard. That does nothing for me. I’m just done. Like I said, there was a time when this Maplewood location was solid in terms of customer service, but sadly, good things don’t always last. Good luck! More

Very friendly and knowledgable about the vehicle we were looking for. Salesman explained all avaiable options on the car for us. looking for. Salesman explained all avaiable options on the car for us. More

Larry Bain in sales was exceptional. Service is professional & courteous as well. 5 STARS hand's down... Service is professional & courteous as well. 5 STARS hand's down... More

Brought my wife's car (bought at Maplewood Toyota) here for what should have been a simple oil change and tire rotation and ended up with a tire stem leaking like a fire hose. The stem was not leaking when for what should have been a simple oil change and tire rotation and ended up with a tire stem leaking like a fire hose. The stem was not leaking when I brought it in and was completely loose after (other shop said the sensor was broken off in the tire). I never asked them to look at the stem, let alone try to fix it. I was told that the stem was seized but the manager said they must have misspoke because they would never do work without permission (they never asked until AFTER telling me it was seized). Took it elsewhere to fix because I do not trust their work and they charge FOUR TIMES what other places do for this stem/sensor. They refuse to admit they messed with the stem but can't explain why I was told (and the paperwork says) that the stem is seized without having manipulated it. More