The reason we bought our car here is the loaner program, which says that if you buy a car from Marcotte, they will provide a free loaner anytime your car is being serviced. Today is the second time when the service department is telling me that the service I need to have done "doesn't qualify time-wise for the loaner". Nowhere does it say that there is a minimum requirement of hours in order to get the loaner, they are just making this up as they go. I talked to Greg, the service manager who told me that even though it doesn't say anywhere that there is a minimum service requirement, it also doesn't say that there is not and therefore the service which they estimate to take an hour will not qualify me for the free loaner. So now I have to be be late for work and even though the quoted time is an hour, it always takes longer (and this is work for a recall from Ford).
If you are considering buying a Ford, go to Sarat Ford in Agawam, they are a great dealership and they actually keep their commitments. DON'T BUY FROM MARCOTTE, THEY LIE AND YOU WILL BE DISSAPOINTED!!