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Marcotte Ford

5.0

4 Lifetime Reviews

1025 Main Street, Holyoke, Massachusetts 01040 Directions
Sales: (413) 536-1900

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4 Reviews of Marcotte Ford

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October 24, 2016

"Sales and Service"

- Towguy06

My wife and I decided to purchase a 2016 Ford Explorer from Marcotte Ford, and the experience couldn't have been better. Nicole was fantastic throughout the entire buying process, keeping us informed of what was going on, making sure everything met our expectations. A few months later our other vehicle was needing to be replaced, so we returned to Nicole and ended up buying a 2013 Ford F-150. Well with a used vehicle, theres always the chance of it having issues... The issues were addressed to Rob in the service department and within a few days, all the issues were taken care of. While the truck was being fixed, they accommodated me with a loaner that was equivalent to what I owned. We couldn't be any happier with the experiences at Marcotte.

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Recommend Dealer
Yes
Employees Worked With
Nicole, Glenn, Patty (sales) Rob (service)
August 29, 2015

"Great beginning, terrible on-going service"

- alik77

The reason we bought our car here is the loaner program, which says that if you buy a car from Marcotte, they will provide a free loaner anytime your car is being serviced. Today is the second time when the service department is telling me that the service I need to have done "doesn't qualify time-wise for the loaner". Nowhere does it say that there is a minimum requirement of hours in order to get the loaner, they are just making this up as they go. I talked to Greg, the service manager who told me that even though it doesn't say anywhere that there is a minimum service requirement, it also doesn't say that there is not and therefore the service which they estimate to take an hour will not qualify me for the free loaner. So now I have to be be late for work and even though the quoted time is an hour, it always takes longer (and this is work for a recall from Ford). If you are considering buying a Ford, go to Sarat Ford in Agawam, they are a great dealership and they actually keep their commitments. DON'T BUY FROM MARCOTTE, THEY LIE AND YOU WILL BE DISSAPOINTED!!

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Recommend Dealer
No
Employees Worked With
Greg, the service manager and a service adviser whose name I can't recall
October 11, 2014

"2012 Ford Edge"

- egs1018

Bonnie Nieroda and Glen Gagnon were excellent. I purchased a 2012 Ford Edge which was competitively priced and very clean. I traded a 2007 Edge and received an excellent trade-in without the usual haggling. One of the best pieces of the entire transaction was taking the 2012 for a test ride ALONE. Marcotte was the only dealer who offered this and I was able to pull into a nearby parking lot and examine the care without any pressure. First oil change is free, as is every 5th. Glen also set me up with a loan to be paid bi-weekly which will save thousands and shave 5 months off the note. Fantastic.

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Recommend Dealer
Yes
Employees Worked With
Bonnie Nieroda, Glen Gagnon
August 17, 2012

"Stopped by to see what was on the lot in suv. Bonnie was..."

- Clifford Grant

Stopped by to see what was on the lot in suv. Bonnie was very helpful and guided us to what we were looking for. She had us take a test drive in two different cars a 6 and an 4 cyl. we sat down and talked price which we could not get together on at the time i left fealing that the dealer was very high in their profit. I have since found that they are pretty good but still out of my budget. I have since been to several other dealers and feal that my Marcot experience was one of the better ones

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Recommend Dealer
Yes
Employees Worked With
Bonnie
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