Margate Chrysler Dodge Jeep Ram - Service Center

Email was sent on 7/2 at 10:27 pm. I have not received a response. Good afternoon Mr. David, I hope you have a great holiday weekend. I appreciate you getting me in on I have not received a response. Good afternoon Mr. David, I hope you have a great holiday weekend. I appreciate you getting me in on Friday and completing the work the same day. I’m having two issues: 1.) the remote start is not working. It worked prior to Friday and having the work done. 2.) the button on the handle of the drivers side that locks and unlocks the door does not work. Please advise, Phil Wiese 713-540-8254 Txgolfdog@gmail.com Pwiese@ heritagegolfgroup.com More

Brian Crystal very nice guy. Took care of thr problem. Courteous. Easy to work with. Took care of thr problem. Courteous. Easy to work with. More

Thank you appreciate everyone that helped me. We came in for a simple oil change and they pulled information about recall. We came in for a simple oil change and they pulled information about recall. More

I was having an issue making an appointment online and went in early one morning as a walk-in. Fidel was super helpful and ended up getting me in to get my car serviced the same morning. went in early one morning as a walk-in. Fidel was super helpful and ended up getting me in to get my car serviced the same morning. More

They so nice and get your car in and out I will return here thanks here thanks More

I had Excellent service. everyone there was very polite. Paid for my Uber so that I didn’t have to wait at the dealership. everyone there was very polite. Paid for my Uber so that I didn’t have to wait at the dealership. More

Prompt greeting and instructions from the valet upon arrival. Inside the office the service advisors are slow to service existing customers and acknowledge the presence of new ones. arrival. Inside the office the service advisors are slow to service existing customers and acknowledge the presence of new ones. More

Excellent excellent service with Shane! I appreciate the thorough explanation of what was wrong, what it would cost and when would it be ready! I appreciate the thorough explanation of what was wrong, what it would cost and when would it be ready! More

I needed an oil change, a suspension issue, a recall needed to be addressed, and there were 6 or 7 other recall related items. On the first service visit to attempt to address the issues- my Jeep was at needed to be addressed, and there were 6 or 7 other recall related items. On the first service visit to attempt to address the issues- my Jeep was at the service center for 4 days. I was never contacted during those 4 days with updates etc… I always had to reach out. I was not offered a rental until I called back again on the third day. Sadly it was too late by the time I was able to get to the rental agency so I went the next day, only to find that they didn’t have a vehicle to rent me. I walked back to the dealership again, and they decided to release my vehicle to me and they would contact me when the parts were in. I’m the meantime, for the 4 days that I was without a vehicle- NOTHING was done. I was never contacted to reschedule “when the parts came in.” So I finally reschedule my visit again… am told it will be ready by the end of the day. Another day without communication until I try and call. I tried to call for an hour- it was never answered and instead I was constantly kicked back to the operator. It took another 3 days before I got my car back, including another whole day of me walking everywhere because a rental was again NOT offered until the end of day two. When I finally did receive my Jeep back, the back carpet was completely ripped up- so I had to put that back together. The oil life wasn’t reset either which does not inspire confidence that my oil change was actually completed. More

Customer service was first rate. Representative (Ufredo Zapata) was friendly, knowledgeable and efficient. Waiting time was minimal. Mechanics worked very hard but, sadly to no avai Representative (Ufredo Zapata) was friendly, knowledgeable and efficient. Waiting time was minimal. Mechanics worked very hard but, sadly to no avail. I got my car back in a timely fashion. We're now waiting for a part. More