It's hard to write this review, but it's important to share.
I dropped my vehicle at the dealer before the warranty ended because the sunroof was unable to open. The dealership investigated and ordered new sunroof tracks. It took 3 weeks to install them properly because they kept being delivered bent and in unusable condition. I finally received my car back and there was a rattle coming from the roof that had not been there before. The engine also seemed to idle a little lower that normal at stop lights. The rental vehicle had a large number of ants, and when I got my vehicle back it also had an ant farm nestled somewhere in the engine compartment. On top of that, the rear seatbelt plastic piece was missing. Apparently they had to remove the entire roof and inner ceiling to fix the sunroof tracks and in that process of putting it all back together, some pieces were overlooked.
The dealership arranged a pickup of the vehicle to review the roof and were made aware of the engine idle, the seatbelt and ants. 2 weeks later I received my car back, delivered via Lincoln, which is a nice feature. The rattle was still there in the roof and I was forced to take a video to prove it. The dealership did not ensure that they had solved the problem before sending it back. How could they not have taken the car for a test drive and given it a once-over before signing off on the work being completed?
Finally, Lincoln comes to pick up the car, once again. This is the 3rd time. This time I requested a matching Navigator, not a mini-SUV, and I was promised that I would receive a Navigator. In fact, I opted to wait an extra 7 days for the pickup because I absolutely needed a Navigator. The pickup driver sat outside my house for 20 minutes claiming he was calling me, but no missed calls on my phone. He dropped off the same mini-SUV that I had received before. I am OK with any loaner for a couple days, but since the dealership made so many mistakes, and had been in possession of my vehicle for 5 weeks, I didn't want to be without the car I depend on. Several days later I receive the car back. However, there was no advance notice that the car was on its way. I'm told they were calling me but I had no missed calls on my phone. Also, because there was no advance notice for the dropoff, they had to track me down 45 minutes from home - which they gladly did. Good delivery service, but how could they not have my proper phone number if the dealership had it?
I now see the ant farm even larger than before and keep battling ants crawling all over. When I opened the engine compartment to investigate the ant source, I also came upon an empty windshield washer fluid tank with the cap OPEN. It wasn't open when I sent the vehicle to Lincoln, so, once again, their shop people overlooked something. Filling it would have been a nice courtesy gesture, but they just left it open. A couple extra minutes on their end dotting i's and crossing t's would have saved them labor cost, delivery cost, and would have saved me a boatload of stress along the way...and a better review. In fact, I wasn't going to leave this poor review if they had done as requested on this 3rd visit, but they didn't. On this 3rd trip back, I had requested for the dealership to detail my car (inside and out) because of the massive inconveniences caused. When I received my car back it was washed, but nothing out of the ordinary.
Overall, a very frustrating experience. I don't feel like a valued customer. I feel like I'm a nuisance and unappreciated as a Lincoln customer.