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Marin County Ford

Novato, CA

Overview
Reviews
Vehicles
4.2
243 Reviews
We get it – there are tons of places you can go to buy a car around Novato. But if you’re after a Ford dealership that’s known for top-notch cars and friendly, reliable service, Marin County Ford is your spot. Here, it’s all about the community. We’ve built a dealership that’s welcoming, easy-going, and always looking to give back. Whether you’re from San Francisco, Petaluma, Santa Rosa, San Rafael, or Richmond, we’re here to make you feel right at home. It all starts with giving you an unbeatable experience right here at our Novato Ford dealership. We’ve got an awesome lineup of new Ford cars, a personalized financing process that’s super helpful, and a state-of-the-art service facility with factory-trained techs ready to handle all your maintenance and repairs. Our family-owned dealership at 6995 Redwood Blvd. Novato, CA 94945, is a big part of the local community. We’re excited to help you find the Ford vehicle and services you need!
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6995 Redwood Blvd

Novato, CA

94945

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Showing 243 reviews

October 22, 2026

Great customer service and explained work thoroughly Kept me posted on service needed with explanations More

by GLADBATZ
Recommend Dealer
Yes
Employees Worked With
Joesafeen Corpus
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Oct 22, 2026 -

Marin County Ford responded

Honest, detailed explanations and consistent updates are central to our service approach. Knowing you felt informed throughout your Ford Edge’s service means a great deal to our service department. John Preston john.preston@marincountyford.com

October 22, 2026

Very good very very good very good very good good thank you very good evr More

by JOSEYUCA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Preston, Bill Vreeland, John Mefferd, Choy Saechao
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Oct 22, 2026 -

Marin County Ford responded

We’re glad the purchase of your new Explorer left a positive impression. Your kind words mean a lot to our team. John Preston john.preston@marincountyford.com

October 19, 2026

Fast Service, Easy to deal with. No Complainsat all. Very professional.Looking forward for the next service More

by rachelannverana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mefferd
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Oct 19, 2026 -

Marin County Ford responded

Knowing the service on your Ford Explorer was fast and hassle-free means a lot to our service team. We’re pleased we could return your Explorer to the road promptly and look forward to welcoming you back for your next visit. John Preston john.preston@marincountyford.com

October 15, 2026

Simple 40k mile ev service scheduled for 730am while I wait. Was told should take about an hour. After an hour they hadn’t even touched the truck. Really poor experience- should have gotten to work on it More

by sirthierry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Mefferd
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Oct 19, 2026 -

Marin County Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. John Preston john.preston@marincountyford.com

October 13, 2026

John and Glen are great to work with every time They always take time to answer my questions More

by Lance36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mefferd, Glenn Ross
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Oct 13, 2026 -

Marin County Ford responded

We’re glad John and Glenn consistently take time to answer your questions during service on your Ford F-350. Hearing that they take the time to address your questions means a lot to our service department. John Preston john.preston@marincountyford.com

October 09, 2026

Great people to work with treated me like I a was somebody instead of a paycheck More

by burtsmith572
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Preston, Glenn Ross, Angelo Aspillaga
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Oct 09, 2026 -

Marin County Ford responded

Treating each customer as a person is at the heart of how our sales team operates. Knowing you felt valued during your Ford F-150 purchase means a great deal to us. John Preston john.preston@marincountyford.com

October 09, 2026

Great guy very helpful He called me with updates and was friendly He helped me with my son's car issues More

by admbrown24
Recommend Dealer
Yes
Employees Worked With
Meff
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Oct 09, 2026 -

Marin County Ford responded

We’re glad our service department could keep you informed and assist with your son’s car issues. Knowing you found our team friendly and helpful means a lot to us. John Preston john.preston@marincountyford.com

October 09, 2026

I am 84 years old, on Social Security and they didn't offer me a discount. Parts were 15 time the price for the same part at O'Reilly/AutoZone. I don't mind paying a little more for Ford parts because fo More

by GARYLAVART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian,
Print
Oct 12, 2026 -

Marin County Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. John Preston john.preston@marincountyford.com

October 09, 2026

I had a coupon from Ford that they did not honor, very odd since they were listed as a participating dealer. Rosie was very good. More

by JS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie
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Oct 12, 2026 -

Marin County Ford responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. John Preston john.preston@marincountyford.com

October 07, 2026

Josepheen is so efficient, and thorough, and great to work with! She's prompt and proactive! More

by wakerobyn425
Recommend Dealer
Yes
Employees Worked With
Josepheen
Print
Oct 08, 2026 -

Marin County Ford responded

Knowing you found our service efficient and thorough means a lot to our service team. We’re glad we could offer prompt, proactive care for your Ford Escape. John Preston john.preston@marincountyford.com

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