Marin Subaru

Purchased and dealt with Subaru for years. Recently, my wife who is meticulous with service to her Legacy, requested a routine 6K service. Over the years we have developed a trusting relations Recently, my wife who is meticulous with service to her Legacy, requested a routine 6K service. Over the years we have developed a trusting relationship with Advisor Mario Rodriquez, whose advice has always been clearly explained, accepted, and appreciated. On this occasion, he was busy and my wife was summoned to another advisor unknown to her. Upon stating she desired a 6K service she was informed that a 60K service was due based upon the monthly timing schedule even though she had only 44,784 miles on the vehicle. However, the advisor was overly convincing and my wife finally accepted without notifying me. Her vehicle has been serviced there since purchase and all service records are available to Subaru. Although the monthly suggested time had been met, the mileage was even below 6K and 15,216 below the suggested 60K service. With the use of semi-synthetic oils today, the mileage should always trump the time element and I believe common sense should have applied in this instance and the decision should have gone with the customer's request. The result was a charge of $1552.32, vice the normal 6K charge of $153.05 (less the "doggie" deduction). My suspicion is that a pricing gimmick may apply here, but fortunately it won't happen to us again!! I would like to thank Mario for all the excellent service and advice afforded us in the past. Prior to this incident, I would have rated this agency much higher!! More

Marin Subaru has serviced my car with the utmost care, reliability and professionalism. I am very appreciative. Thank you Marin Subaru. reliability and professionalism. I am very appreciative. Thank you Marin Subaru. More

Extremely competent and professional representatives. Sales process was smooth and enjoyable! Would highly recommend the dealer. Sales process was smooth and enjoyable! Would highly recommend the dealer. More

The dealership is the BEST and Edwardo is as well. When and if I want to buy another Subaru that’s where I would chose to take my business. When and if I want to buy another Subaru that’s where I would chose to take my business. More

Friendly, prompt and professional service! I appreciate the follow up calls to keep me informed on the progress of the service. I appreciate the follow up calls to keep me informed on the progress of the service. More

I had the best experience EVER with a dealership! Friendly, timely and professional. Thank you Victoria! Friendly, timely and professional. Thank you Victoria! More

Pleasant greeting, took car in on time; explained everything that was to be done. Only negative was the first advisor tried to upsell on work! everything that was to be done. Only negative was the first advisor tried to upsell on work! More

Very friendly people all around and was happy with the results. Would definitely recommend these guys results. Would definitely recommend these guys More

I’ve been bring my BRZ here for the past 5yrs of ownership. Always great work from the Subie crew. I am disappointed thought with my experience this time around. I have always brought my BRZ for the ownership. Always great work from the Subie crew. I am disappointed thought with my experience this time around. I have always brought my BRZ for the 5 years of ownership to get work done. Not sure if the techs got lazy or what changed but they complained my car was “too low.” When in the past it was never an issue. Due to this change or i guess experience, I will have to take my business else where. Wasn’t a bad time more like a let down and a disappoint meant that work wasn’t able to get done on my car, when it was never a problem before. More

This is my second Subaru. Mario in the service department always knows me when I come in. He had helped me with technical questions I have had. Just had my 60k tune up. I was Mario in the service department always knows me when I come in. He had helped me with technical questions I have had. Just had my 60k tune up. I was given a loner car and a free car wash. More