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Marin Subaru

San Rafael, CA

4.8
44 Reviews

595 Francisco Boulevard East

San Rafael, CA

94901

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Showing 44 reviews

January 29, 2024

Great people Very friendly. Kept me up to date on what was happening with my car. Very fair pricing on repairs. More

by Micki3153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario and John
Jan 30, 2024 -

Marin Subaru responded

Micki, we're so glad to know you had a positive experience with our team at Marin Subaru! Keeping customers informed and offering fair pricing is what we strive for — thanks for your feedback!

December 30, 2023

Victoria at Subaru has been really wonderful, very understanding and kind as well as incredibly competent. She helped solve some issues with my car, a new driver side visor that wasn’t fitting correct More

by Melissa Tonini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Jan 02, 2024 -

Marin Subaru responded

Melissa, we're glad to know Victoria was able to assist you with your car issues at Marin Subaru. It's great that everything got sorted out for you! Thanks for sharing your experience.

December 06, 2023

Professional personal efficient excellent service I would recommend The Staff at Marin Subaru to anyone. More

by Ronn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Garesste
Dec 06, 2023 -

Marin Subaru responded

Ronn, we're delighted to know you found our service at Marin Subaru professional and efficient. Thanks for recommending us - we look forward to seeing you next time!

November 21, 2023

Bruno is an amazing service advisor. Very knowledgeable, helpful and kept us updated. He gave us a loaner car. He is a great representative for great customer relations at Subaru More

by susandhoyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruno Santos
Nov 22, 2023 -

Marin Subaru responded

Susan, we're so glad to know that Bruno provided you with top-notch service at Marin Subaru. We appreciate your kind words and look forward to serving you again in the future!

November 15, 2023

My recent service experience with Marin Subaru was excellent. Bruno Santos was attentive ,knowledgeable and professional and I highly recommend him. My car was serviced well,also shoutout to the tech More

by PUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruno Santos
Nov 15, 2023 -

Marin Subaru responded

We're so glad to know that you had an excellent service experience with us at Marin Subaru! Your kind words about Bruno and our technician are much appreciated. We look forward to serving your automotive needs in the future!

November 09, 2023

Bruno Rodrigues is the best service representative I have ever worked with at a dealership that was overseas ed warranty issue for me. He made a special effort to stay in close touch to explain exactly what More

by Willride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruno Rodrigues
Nov 09, 2023 -

Marin Subaru responded

It's great to know that Bruno provided you with such excellent service at Marin Subaru! We always aim for clear communication and customer satisfaction. Thanks for the shout-out!

November 06, 2023

Marin Subaru is the real deal. It’s no pressure, friendly and informative and Hans is genuinely helpful and knows all about the lease options and details. I’d recommend it to anyon More

by pollack.jake
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hans Wagner
Nov 07, 2023 -

Marin Subaru responded

We're delighted you had a positive experience with Hans and our team at Marin Subaru! We strive to provide informative, no-pressure service. Thanks for recommending us - we appreciate it!

October 31, 2023

Definitely exceeded my expectations. Helped me deal with an emergency situation and got me back on the road fast and efficiently. More

by laMer426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Biancchi
Nov 02, 2023 -

Marin Subaru responded

We're glad to know we could assist you efficiently in your emergency situation here at Marin Subaru. Thanks for the positive feedback and safe travels ahead!

October 18, 2023

Quick service. Pleasant staff. Clean lounge with coffee and water. Gave me a new loner car. More

by libbstick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Oct 31, 2023 -

Marin Subaru responded

Thank you for sharing your 5-star experience with our amazing team at Marin Subaru! See you next time!

October 18, 2023

Bruno Rodríguez is a fantastic service specialist, albeit very disappointed on Subaru where I will not ever buy again. More

by vfplenge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruno Rodrigues
Oct 31, 2023 -

Marin Subaru responded

We appreciate your feedback and are glad to know that Bruno provided fantastic service at Marin Subaru. However, we're sorry to learn about your disappointment with our brand. We value your input as it helps us improve our services — if there's anything else you'd like to add, please feel free to reach out directly. Thank you, Marin Subaru Management Team - customercareteam@marinsubaru.com

Oct 31, 2023 -

vfplenge responded

Thanks for taking the time to evaluate my feedback, and yes, Bruno went beyond expectations for customer service which is much appreciated. To further explain my disappointment with Subaru, I need to say that while I understand the cost of a new transmission for my 2013 Outback, there was no attempt to offer the slightest reduction in price for an item that , without parts and labor, amounted to $12,000 approximately. If there is no such effort, it seems to me, there is no reason to believe there is a reasonable attempt to promote loyalty to the brand. Again, thanks for contacting me