Marine Chevrolet Cadillac - Service Center

I have been having an issue with my car, since I purchased it, brand new, almost 3 years ago. It's supposedly "railroad dust"-that is spreading and getting worse. I have had my car worked on 4 or 5 purchased it, brand new, almost 3 years ago. It's supposedly "railroad dust"-that is spreading and getting worse. I have had my car worked on 4 or 5 times without success. They even sent it out 2x for repair. I have called and gone in asking where I am on the list. Once I was #1 but no call after a couple of weeks, I went in and asked what's going on. They said most of their loaners are EV vehicles and my car will take longer than a day. Then, a woman-rudely- said to me, well we have people needing their transmission repaired. I decided, okay this may be a bit. I have been on a waiting list for over six months My patience in waiting was gone, so I've been calling trying to reach the service manager, Kenny. He's not returning my calls. I've left messages, with the service dept. They're not returning my calls. My next step is the GM. I will definitely be contacting the Better Business Bureau to make a complaint. My suggestion to anyone who wants a car, never do business with Marine Chevy. The dealers may be nice and some may even try to give you an honest deal, but the service department ruins it for this business. I'm sure if you were to research all the reviews that are out there for Marine Chevy, a vast majority would be poor-and 99% of them would be because of the service department. More

Marine Chevrolet, in Jacksonville, NC; is an excellent dealership. The technicians quickly assessed thr problem, obtained the parts, and restored my car to its full functionality. Drew did an outstanding dealership. The technicians quickly assessed thr problem, obtained the parts, and restored my car to its full functionality. Drew did an outstanding job, keeping me informed at each step of the servicing process. More

I got an oil change and tire rotation. When they did the rotation the front and rear tire pressure are off. The front tire pressure is the rear and the rear is the front. If they did a tir When they did the rotation the front and rear tire pressure are off. The front tire pressure is the rear and the rear is the front. If they did a tire change then why wouldn't they make the tires reflect the accurate tire pressure. Disappointed that an actual Chevrolet dealer would not make sure that the tire pressure is correct on a vehicle that it does service on. More

Allison in service is always top notch! She always goes above and beyond! I don't use anyone else in the Service Center at Marine Chevrolet. She always goes above and beyond! I don't use anyone else in the Service Center at Marine Chevrolet. More

Customer service was outstanding from start to finish. I was provided up to date status and out the door cost. Thank you Casey and a huge thank you to Eric. GREAT TEAMWORK!!! I was provided up to date status and out the door cost. Thank you Casey and a huge thank you to Eric. GREAT TEAMWORK!!! More

Brought my 2020 silverado in for a scheduled maintenance and oil change. They never rotated my tires. So now I'm not sure if they checked my fluids or my battery life. Or if they changed my oil or just hit and oil change. They never rotated my tires. So now I'm not sure if they checked my fluids or my battery life. Or if they changed my oil or just hit the reset button. The truck started with 49k miles when I bought it in November and has 56k now, I think that would warrant a tire rotation. More

After 5 visits and an extra $1200. to fix problem that was a warranty Your Shop manager finally listen to me and they replaced the rear struts. Probably willl only return when I hav to fix problem that was a warranty Your Shop manager finally listen to me and they replaced the rear struts. Probably willl only return when I have too .First it was front struts bad and it will be 2000. I had Monroe HD for $500. installed same problem then was told it was compressor finally they replaced defected rear struts More

Isabel helped me to feel at ease, orienting me through every step of the process. Highly recommended! every step of the process. Highly recommended! More

Excellent service. JR is top notch and very thorough. Very pleased with the service at Marine Chevrolet. JR is top notch and very thorough. Very pleased with the service at Marine Chevrolet. More

I appreciate it when they notify me about other concerns about my vehicle. This way it can be taken care right away. Thank you for the quick service. about my vehicle. This way it can be taken care right away. Thank you for the quick service. More