Marine Chevrolet Cadillac - Service Center

Poor Service After waiting hours for a status update on my vehicle , I requested my keys and paperwork as nothing had been completed! We were then informed our tir After waiting hours for a status update on my vehicle , I requested my keys and paperwork as nothing had been completed! We were then informed our tire couldn't be repaired and they didn't have a tire in to fit our 2016 Yukon after waiting from 11 am passed 1:30 pm!😠 We drove 45 minutes to the dealership where we purchased our vehicle, needless to say we had our tire REPLACED, an oil change and our NC state inspection within an hour and a half!😀 The service department here was in disbelief that this had happened to us and advised us it shouldn't have been no more than a 10- 15 minutes to determine that they actually didn't have a tire to fit our SUV, and then stated as long as we waited someone could have drove a tire to their dealership! The Ross Family More

Regular Service Visit I was pleased with my last service visit to Marine Chevrolet/Cadilac. The technician was efficient and only worked on what was necessary in a prompt I was pleased with my last service visit to Marine Chevrolet/Cadilac. The technician was efficient and only worked on what was necessary in a prompt and courteous fashion. More

Outstanding Service Excellent service, very courtios and attentive customer service representatives. Customer service representative provided all the information concern Excellent service, very courtios and attentive customer service representatives. Customer service representative provided all the information concerning the service done in my vehicle and provided additional information about scheduling my vehicle for future preventive maintenance services. More

service department The advisor Phillip is extremely rude. It is not an appropriate manor to express rolling of the eyes! Will not be taking my vehicle there again to end The advisor Phillip is extremely rude. It is not an appropriate manor to express rolling of the eyes! Will not be taking my vehicle there again to endure such treatment! More

service dept is a joke Dont waste your time with their service department. Drive the extra distance to take it to a quality center..especially if you have a Chevrolet. Prett Dont waste your time with their service department. Drive the extra distance to take it to a quality center..especially if you have a Chevrolet. Pretty sad but true! And Ive attempted to call to get my issues resolved and was sent to voicemail 3 different times. What a joke! More

I bought a 2011 Chevy Cruze brand new in KY before PCS'ing to NC. From March of 2012 to February 2013, my water pump has had four problems. FOUR. It's been replaced twice now. I keep bringing it back PCS'ing to NC. From March of 2012 to February 2013, my water pump has had four problems. FOUR. It's been replaced twice now. I keep bringing it back since it's under 75,000 mile warranty, and they still can not fix it for good. In May of 2012, we brought it back to the dealer twice within three days for the water pump going out. The fan will turn on from the time the engine is started until it's turned off, the heat and air won't work, and the car will shut down for overheating. The service department does not report to Carfax and they told GM it's only been in three times now for overheating, when I already have three papers from repairs made to the water pump, not including the paper I will receive tomorrow when I get my car back. This dealer does not know how to fix your car permanently. I called GM directly and am now waiting on a regional manager to call me. I suggest going to Wilmington. More