Marion Toyota

Excellent customer service. Everything scheduled was finished ahead of time. After, checkout, I recalled a problem. The service desk person went out of the way to fix it. Everything scheduled was finished ahead of time. After, checkout, I recalled a problem. The service desk person went out of the way to fix it. More

Purchase of 2014 Sienna & Service on 2003 Tundra I have nothing but praise for the exceptional service and professionalism we have experienced during our almost 15 years of being a customer with Mari I have nothing but praise for the exceptional service and professionalism we have experienced during our almost 15 years of being a customer with Marion Toyota. The Salesperson with whom we deal, Kevin Waldrop, is a true professional and his honesty and integrity is beyond reproach, in my humble opinion. I can deal with Kevin openly and honestly, knowing that my needs and concerns in purchasing a vehicle become his needs and concerns. His knowledge of Toyota products is amazing and his attentiveness to detail is much appreciated. The Service Department is also a big factor as to why Marion Toyota is always our first stop place to purchase and service our vehicles. I continue to be amazed at the level of professionalism and knowledge exhibited by their service technicians and the Service Department customer service personnel. We figured we would never experience the same level of service that we had found at a dealership in Monticello when we moved to Marion 17 years ago from Champaign, but we have not only found it but have found one that actually exceeds that previous level of service. More

EXCELENT service dept. Quick, friendly, do a fabulous job. Comfortable, clean & quiet waiting area. Experiences at previous dealer's service departments were terrible and turned me to go to local service job. Comfortable, clean & quiet waiting area. Experiences at previous dealer's service departments were terrible and turned me to go to local service stations that picked up my vehicle and dropped it off when done. I actually enjoy my wait at Marion Toyota Service dept. More

Sold me a car that was damaged and never told us. The damage couldve killed my daughter and i. When confronted... Manager acted very rude and hung up on me. This car was in a flood and entire underneath damage couldve killed my daughter and i. When confronted... Manager acted very rude and hung up on me. This car was in a flood and entire underneathwas rusted out and engine needs replaced. I am not only out a car that i only had 10months..but im out work hours as well!!! More

Marion Nissan sales manager said to leave his dealership because we were looking at a new rogue and was priced to high and did not want the sale Priced rebate sticker. We drove across the street to Marion because we were looking at a new rogue and was priced to high and did not want the sale Priced rebate sticker. We drove across the street to Marion Toyota and found a Rav4toyota 2013 with Robin's help. Was paying cash for my daughter birthday. We had some small speed bumps but in the end all things work out . Manager s need to pay attention to sales staff and customers needs & wants . Would suggest a customer check of list before driving car out of dealership should be implemented asap. Ask for Robin very friendly. Thanks again Timothy More

Ask for Michelle very customer service oriented in all Ares of what customer service means . Marion Toyota should be grateful to have Michelle on staff She is 1in a million ! Ares of what customer service means . Marion Toyota should be grateful to have Michelle on staff She is 1in a million ! More

I called Steve and told him I saw a Toyota Rav 4 I had seen on the website and wanted to come look at it on my lunch hour the next day. He had it all ready up front for me to look at and test drive. I fee seen on the website and wanted to come look at it on my lunch hour the next day. He had it all ready up front for me to look at and test drive. I feel in love with it. I went back to work and he did all the paperwork. I went back in after work and drove my new car home that night. Best experience ever in purchasing a vehicle. I highly recommend this sales person and this dealership/ Very friendly and helpful. More

After Denise had totaled out her recently purchased Toyota Corolla we wanted to return to Marion Toyota for a replacement vehicle. Luckly they had one that was exactly like the past 2 she had purchase Toyota Corolla we wanted to return to Marion Toyota for a replacement vehicle. Luckly they had one that was exactly like the past 2 she had purchased. Kevin and the rest of the staff was very helpful in getting her taken care of in a timely maner so she had a replacement vehicle. More

I normally want to run from most dealerships expecting the "worst" experience. Jeff & David made this experience very relaxing and saved my mother on her percentage rate. Thank you for making this happe the "worst" experience. Jeff & David made this experience very relaxing and saved my mother on her percentage rate. Thank you for making this happen. It meant a lot to see her smile like that. Thank you. More

The dealership is clean and well furnished. The salesmen are attentive and friendly. The entire experience was relaxing and not pressured. Steve Lively was excellent as was Steve Ward and others that I came are attentive and friendly. The entire experience was relaxing and not pressured. Steve Lively was excellent as was Steve Ward and others that I came in contact with. Marion Toyota sets the bar very high! And they reach it. Highly recommend. More