Maritime Chevrolet of Fairfield

Dishonest across the board I purchased a new truck at Maritime and from the floor manager to the salesmen and the service rep who fields phone calls regarding service questions I purchased a new truck at Maritime and from the floor manager to the salesmen and the service rep who fields phone calls regarding service questions and appointments, I experienced lie after lie. It started with a guarantee of a specific APR at the time of purchase, which quickly rose to a different number upon signing the paperwork as I dealt directly with the finance manager. By that time, I had put in enough energy to simply "go with it", that's on me. Then, with the truck wheel locks, the old lug nuts along with the wheel lock key was supposedly put into a small black box and stashed by the dealership in either my center console or glovebox. After turning the car inside out along with my home thinking I misplaced it somehow, I found the lug nuts and wheel lock key in an open plastic container inside the bag the original floor mats came in. Maritime told me that there's no way for them to replace the key without the wheel lock key registration number, and that the only way they could remove the wheel locks was by force, which would cost potentially $100's in labor plus the charge for new lug nuts, not to mention the high probability of doing damage to the rims. I called the general Chevrolet customer service and it turns out that there's a company that can easily replace these wheel lock keys for a minimal charge. I find it very suspect that Maritime didn't know anything about this basic service-- clearly a way for them to steal a few more hundred bucks from their customers. Needless to say, dishonest. I have taken my future service needs elsewhere and would caution anyone before working with Maritime Chevrolet. More

Went there for a service recall, it was outstanding service, Last visit and service were outstanding. However before this visit I went there to get a diagnosis for an issue with the transmission, one of the cus Last visit and service were outstanding. However before this visit I went there to get a diagnosis for an issue with the transmission, one of the customer service agent was not honest, when I dropped the car he mentioned that they need to car for 2 hours to look into the issue prices at $139.00 per hour, I agreed to the 2 hours diagnosis, then he called to ask for f possible to have the car for few more hours they need to do a deep dive into the issue, but he failed to mention, that they would be charged for the extra time, at first he said 2 hours is plenty to figure out the issue- using a computer- but his argument was that they had to open the engine, and they needed more time to put together, which is BS. So instead of the 2 hours charge I got charged for 5 hours, I called and complained they gave me a discount of $25.00, another BS. I went back this time knowing that the service is free of charge but I was still spectical, but I was treated fairly this time. I have a new car and I hope I can feel confident to take the car back there for service, by the way i noticed that agent was no longer there. Was he fired? I hope he was. More

Great service with a smile With no appointment Ralph is the best service manager you could get please do not lose him Thank you so much keep up the good work. with a smile With no appointment Ralph is the best service manager you could get please do not lose him Thank you so much keep up the good work. More

Great experience! Our oil change appointment was so easy. We are very pleased with our experience at the dealership. We will definitely recommend them to our friends an Our oil change appointment was so easy. We are very pleased with our experience at the dealership. We will definitely recommend them to our friends and family. Thank you! More

Waste of my time Absolutely terrible customer service. Had an appointment and waited over an hour just to be told "when you go to your doctor do they see you exactly a Absolutely terrible customer service. Had an appointment and waited over an hour just to be told "when you go to your doctor do they see you exactly at your appointment time?" "The appointment time is just a time to meet and bring your car in". The service department acted like I was bothering them! When I was the one that did not want to wait for an hour for my car to move from it's parking spot. When I told them (an hour and 45 mins in) that I had to go to work they stopped working on my car and printed me a document that said "come back and replace sensor if problem occurs again". They didn't even tell me what was wrong with my car . Thank you for the terrible communication and the horrible customer service. I will not be back. Don't waste your time like I did ! .... I understand that it takes time when you bring your car in, but if you have an appointment they should at least take a quick Look at the car within 20 mins so you are not waiting there for no reason. More

Maritime I have bought several cars from these guys over the years always pleasant to work with ! I would highly recommend Ralph if you where go there I have bought several cars from these guys over the years always pleasant to work with ! I would highly recommend Ralph if you where go there More

the Best Very good deal . Easy paper work . Exelent knowlege of the cars . I would go back and back to buy all my cars at this dealership Very good deal . Easy paper work . Exelent knowlege of the cars . I would go back and back to buy all my cars at this dealership More

Great customer service Fantastic customer service quick and easy check in took care of problem in timely manner and with complete professionalism. Will be back soon for mare Fantastic customer service quick and easy check in took care of problem in timely manner and with complete professionalism. Will be back soon for mare service work More

review Every one was friendly vehicle was clean and ready to go. They answered all my questions and taught me about all the electronic options . Very littl Every one was friendly vehicle was clean and ready to go. They answered all my questions and taught me about all the electronic options . Very little pressure about getting the vehicle or not . All in all a nice experience . More

We always get good service and attention at Maritime. Everyone we have dealt with in the sales and service departments have always been very courteous, well-informed and dililgent in all our dealings with Everyone we have dealt with in the sales and service departments have always been very courteous, well-informed and dililgent in all our dealings with them. More