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Maritime Chevrolet of Fairfield - Service Center

Fairfield, CT

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34 Reviews

34 Reviews of Maritime Chevrolet of Fairfield - Service Center

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October 19, 2024

Service is excellent I'm Satisfied from the day I bought my car always bring my car to the dealership for services customer service is excellent 👌 More

by lornanelson50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph, Jay,, Steve Papadakos
Oct 21, 2024 -

Maritime Chevrolet of Fairfield responded

We're delighted to hear that you've consistently had excellent service experiences at Maritime Chevrolet! Thank you for your continued trust in us, and we look forward to serving you again.

October 03, 2024

Fine service but too expensive for what was done. I hope your business model isn't to break even on selling and make the profit on service. More

by jmihalec
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Papadakos
Oct 03, 2024 -

Maritime Chevrolet of Fairfield responded

We appreciate your feedback and understand your concerns about pricing. At Maritime Chevrolet, we're committed to providing quality service and value for our customers. If you have any further questions or need assistance, feel free to reach out!

December 16, 2022

If I could leave 0 stars I would. Maritime Chevrolet rips customers off on parts and labor and never gets to the actual problem. Drove away with my car that they just worked on and th More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Cascella
Dec 19, 2022 -

Maritime Chevrolet of Fairfield responded

Bob, I sincerely apologize for the issues you have encountered with your vehicle. We strive to deliver professional and knowledgeable service, and it is never our intention to inconvenience our guests. I would appreciate another chance to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this further, please feel free to reach out. Best, Ralph Cascella - Service Manager - (203) 259-5221

September 17, 2021

Service manager Ralph Cascella was rude and unprofessional. Told me to take a new Chevrolet under warranty back to where I bought it (out of state during height of Covid) and that he wouldn't h More

by nferr95001
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ralph Cascella
Sep 20, 2021 -

Maritime Chevrolet of Fairfield responded

Hi nferr95001, thank you so much for taking the time to leave feedback for our dealership! Customer service is extremely important to us, and we are deeply sorry to hear we dropped the ball with your last visit. Our service departments goal is to always provide each and every customer with a friendly, quick, and professional service experience, and we again apologize and will be looking into your experience and speaking with our staff involved. If you have any further questions or concerns, please feel free to contact us at 203-259-5221, and we would be happy to help! Thanks and we hope you have a great week!

September 08, 2021

Service advisor Marissa is unprofessional and rude to customers and staff. While waiting for an oil change it took over an hour for the vehicle to be pulled into shop and was only pulled in after I asked More

by Pissed Off Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marissa Cascella
Sep 08, 2021 -

Maritime Chevrolet of Fairfield responded

Hi Z C, thank you so much for taking the time to leave feedback for our dealership! Customer service is extremely important to us, and we are sorry to hear about your last visit and how your appointment was handled by our service technicians. Our service department's goal is to provide each and every customer with a quick, friendly, and most importantly professional service experience, and after checking our records it looks like we were able to get your vehicle finished and out in about an hour and our Service Manager also explained to you why it took longer than expected. Again, we greatly apologize if you feel that our advisor was unprofessional and rude to you, and we will be speaking with her about this situation. If you have any further questions or concerns, please feel free to contact us at 203-259-5221, and ask to speak with Ralph, our Service Manager. Thanks and we hope you have a great day!

October 15, 2020

I have been servicing my vehicles at this dealership over a dozen years. I choose to do so because I trust their service department to do the job right with the correct parts and for a fair price. I discus More

by Bear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph, Jay, Frankie, and the ladies that I don’t know their names. Three to be exact.
August 19, 2020

Good friendly service, timely and complete. Always a pleasant experience found a problem with the horn, two new horns were ordered to be installed at a later date More

by Lwschro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary, Ralph and others , Ingy Kourshed
July 26, 2020

Fast service as always. Definitely recommend. Prices are not too bad. Employees are really nice and helpful. They don't push any services your car doesn't need like other dealerships. More

by Michelo5514
Recommend Dealer
Yes
Employees Worked With
service department
May 09, 2020

Iv been working with COVID PATIENTS FOR THE LAST TWO WEEKS, and haven’t been able to have my oil changed I was so happy when I was able to have it the same day. It the little thinks we Appreciate now, More

by Creative style
Recommend Dealer
Yes
Employees Worked With
Ralph
April 15, 2020

Very helpful soon as I pulled in service was great fast an very good communication highly recommended I will be back to do more work on my car More

by Tjewel90
Recommend Dealer
Yes
Employees Worked With
Na, Ingy Kourshed
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