Mark Ficken Ford Lincoln

Happy Customer I decided to not take the initial offer then thought on it all night and emailed Brad the next morning that I changed my mind. He was great and worked I decided to not take the initial offer then thought on it all night and emailed Brad the next morning that I changed my mind. He was great and worked around my schedule to do as much over email as possible. I had been to another dealership and left unsatisfied. Emailed on the one I wanted here and they worked with me to find what I wanted and that was in my budget. Best of all they made me feel like a valued customer, even when I initially wasn't going to purchase! They were never pushy and were truly great to work with! When it's time to trade, will be going back to visit Brad! More

Awesome car buying experience The Merriott's We tried Felix Sabates on a Sunday, in and out with a new Explorer in just over two hours. Blake was on top of our needs the whole way and Jose had th We tried Felix Sabates on a Sunday, in and out with a new Explorer in just over two hours. Blake was on top of our needs the whole way and Jose had the paperwork ready quicker than I have ever had before at any dealership, got my new tag on Wednesday. Every part of the purchase went great and we couldn't be happier with the truck. More

The best in my 34 years From start to finish was smooth. We were in a pretty rough situation and we knew what to expect. We didn't expect what we recieved. We technically cam From start to finish was smooth. We were in a pretty rough situation and we knew what to expect. We didn't expect what we recieved. We technically came from Kansas on vacation and decided to take a chance. Being a military family I was amazed with Don, Mr Badr and. the entire staff. Your facility was the best I've ever dealt with. More

Very professional and patient service Mohammed was very attentive and gave us choices to best serve our needs. A pleasure to work with and I would definitely recommend those seeking a plea Mohammed was very attentive and gave us choices to best serve our needs. A pleasure to work with and I would definitely recommend those seeking a pleasant purchase experience to seek him out. Would return without hesitation. More

Great salesman, disappointing manager My salesman Shane was wonderful. Kind, respectful, patient. I did end up buying a car and he was a big reason why. If he wasn't so great I would have My salesman Shane was wonderful. Kind, respectful, patient. I did end up buying a car and he was a big reason why. If he wasn't so great I would have walked out because the sales manager was not so much. When I requested to find out the price (not on the windows FYI) Shane went to find out. He came back to tell me the sales manager didn't think that car was a good fit for my needs. Really? I can't decide that for myself? I simply asked the price. After I purchased a vechile, the sales manager never came out. I've bought several cars and have always been thanked by the manager. This person in the 4+ hours I was there never introduced them self. That was disappointing. Shane was wonderful. Finance manager nice. I'm happy with my purchase. Just disappointed in senior management style. More

Refund not received I had an extended warranty with a $100.00 deductible and was charged $108.00. I got a confirmation via email that the $8.00 was being refunded to my I had an extended warranty with a $100.00 deductible and was charged $108.00. I got a confirmation via email that the $8.00 was being refunded to my credit card, but the card # listed was NOT mine. I have called and sent emails for over 5 weeks and nothing has happened. Within 30 minutes after sending this review, the service manager called and apologized profusely. He said that Sabates Ford would refund the FULL amount. This has changed my outlook on Sabates Ford and I will definitely be going back for service. More

Can't thank you enough I am loving my new Lincoln MKZ thanks to Mr. Corders and Mr. Gurly. They worked with me to ensure that I had the bells and whistles with my new car. I am loving my new Lincoln MKZ thanks to Mr. Corders and Mr. Gurly. They worked with me to ensure that I had the bells and whistles with my new car. I can't thank them enough for what they did make that I had the monthly payment that I asked for! Thanks again for everything! More

Great experience lease a car Great dealership with friendly customer service. Leasing a new car with Shane was a painless experience and I am looking forward to going back here fo Great dealership with friendly customer service. Leasing a new car with Shane was a painless experience and I am looking forward to going back here for my next car. More

Excellent customer service I was extremely impressed with the customer service at this dealership. In my experience sadly customer service has a lot to be desired in today's wor I was extremely impressed with the customer service at this dealership. In my experience sadly customer service has a lot to be desired in today's world. However so far we have been impressed with our salesman, financing and management. I certainly hope my experience remains positive there are a few items that still have to be addressed and I feel confident they will be and properly. More

Great experience with buying new truck Everything about the process was great. Made buying a new vehicle a much better experience than I expected. Can't wait to come back here for my next c Everything about the process was great. Made buying a new vehicle a much better experience than I expected. Can't wait to come back here for my next car. Thanks for everything. More