Mark Jacobson Toyota - Service Center

Great service! ! Sales consultant showed us what we we’re looking for. He walked us thru the process. ! Sales consultant showed us what we we’re looking for. He walked us thru the process. More

absolute horrible experience. Came in for a recall that Toyota sent out. The service team did not even know the actual terms of the recall. Called corporate and they agreed with t Came in for a recall that Toyota sent out. The service team did not even know the actual terms of the recall. Called corporate and they agreed with the about the terms of the recall as it is clearly written in it. yet Marc Jacobson Toyota was completely wrong and was unwilling to do anything. had to take it to another shop who knew what they were doing to get it resolved. More

Fast service, but left grease stains on my fabric seats that were very hard to get out. that were very hard to get out. More

I received a recall notice on my new RAV4 for some software. I called for an appointment on a monday and scheduled for Thursday. I arrived 5-10 min early for my 12:30pm appointment, checked in, and software. I called for an appointment on a monday and scheduled for Thursday. I arrived 5-10 min early for my 12:30pm appointment, checked in, and went indoors. I received a text at 1:30pm saying that I would be updated. I texted back at 1:45pm asking for an update with no reply. I texted again at 2:15pm for an update with no reply. At 2:25pm, I called - the lady on the phone was "going to get someone to call back with an update" - but no reply. At 2:40pm I walked into the service desk area to ask what was happening. The vehicle was completed at 12:48pm and no one bothered to tell me and deliver the vehicle. I canceled a meeting to sit in the dealership extra time while waiting. This is inexcusable. More

We have 2018 Nissan 2021 Honda and Toyota. Very first service at 5k miles they tell us we had a nail in the tire and wanted to charge 200 something dollars. We had no issues with tire until the next day. service at 5k miles they tell us we had a nail in the tire and wanted to charge 200 something dollars. We had no issues with tire until the next day. Need to add air. Day after that need to add air. We not once had to add air until after our first service and they tell us we have a nail in the tire. Nail could have went in after they took it in to work on it. Nissan messed up my rim and they told me they messed it up. Brand new rim and tire for that. Will see how Honda is on my first visit but so far Toyota is the worst service I have had so far between the 3. More

I am really impressed and satisfied with coming to mark Jacobson Antoinette pace and Mark nelson are the best in the world communication and determination and customer service is out of this world they nev Jacobson Antoinette pace and Mark nelson are the best in the world communication and determination and customer service is out of this world they never gave up on me and made sure i was satisfied and was willing to make sure I left with something I enjoyed and in my range of budget. Antoinette personality will take her a long ways and she want give up on anyone strong background determination. Mark nelson determination and jokes will make you feel right at home. Those to together are super heroes. i recommend a raise and I will forever send and come back. . More

I’m impressed with Marc Jacobson Toyota for their kindness, compassion and cleanliness especially during this pandemic and professionalism. Mr Frank Adam’s was excellent in handling my request and m kindness, compassion and cleanliness especially during this pandemic and professionalism. Mr Frank Adam’s was excellent in handling my request and meeting every need without false hope. I love the ringing the bell for everyone to congratulate you More

I went to Mark Jacobson Toyota for a repair and ended up needing an upgrade in vehicles instead. Though I was anxious and thought it was going to be a harrowing experience; the service, sales, finance and needing an upgrade in vehicles instead. Though I was anxious and thought it was going to be a harrowing experience; the service, sales, finance and paperwork representatives were just so pleasant and honest and handled my frazzled nature with care and ease. THANK YOU ALL SO MUCH FOR SUCH AN INCREDIBLE EXPERIENCE. Thank you Jose, Mark, and Bob for all your help and to any other person who worked with me whose name I've forgotten, I am sorry, but you were all such great people. More

STAY AWAY!!!! I took my 4Runner here for a routine service.... I was told that I needed a power steering rack replacement. This was quoted at $1,500!! I was told th I took my 4Runner here for a routine service.... I was told that I needed a power steering rack replacement. This was quoted at $1,500!! I was told that my 4Runner would not pass inspection without it. I took my car to a local auto shop for a second opinion... without knowing anything other than the make and model of my car, the mechanic asked me immediately if it was Mark Jacobson Toyota that told me I needed a new rack. I was shooked and of course said, yes! Then proceeded to tell me that they have gotten SEVERAL female customers who have been told they need to replace the whole power steering rack when they DO NOT. After taking a look at my 4Runner the mechanic found that I did NOT need to replace my power steering rack. I only needed to replace the hose ($300 with installation). This auto shop was kind enough to show me where the leak was when the car was lifted at the shop... it was clearly NOT the rack. I will never trust Mark Jacobson Toyota again nor will I ever give them any business again. Taking advantage of people during a tough time... pathetic! More

Simple oil change turned to disaster. I had an oil change on Jan 4th and arrived early because there are always busy, no big deal, I scheduled the time to allow for delay. The day after, t I had an oil change on Jan 4th and arrived early because there are always busy, no big deal, I scheduled the time to allow for delay. The day after, the car appeared to be leaking from the oil filter and drain plug. I took my car back on Jan 7th. The check-in guy agreed that this was unacceptable and stated that he would put my vehicle in front of the others already waiting and it would only take 30 mins. 3 hours later it was 'fixed', explaining that they had cross-threaded the plug and had to re-thread it. They said that there was no leak from the filter and that the oil I saw was from them not cleaning up after the oil change. Mistakes happen, it would have been nice for them to acknowledge the inconvenience or offered to reimburse the oil change, but nothing like that, just a "lucky you, no charge today" and handed me the key. I almost wrote this incident off until I looked under my car the next morning to find that it was still leaking. I called and got transferred 3 times and then disconnected on the fourth transfer. I submitted a comment on the website and received a call, that I missed, within hours of submitting the comment. I called Michelle back the next day and she said that my issue should not have been given to her and transferred me to Jason, whom was not at his desk and the call went to voicemail. I left a message and waiting 2 days to hear back with no response. I called on Jan 15th and they said no appointment necessary, just bring it in. On Jan 16th, I brought my car back and explained what was going on to the check-in guy and he took me to a service rep. The check-in guy did his best to explain the situation to David from the vague notes that were left on my account and David said I would have to talk to Jason, but Jason wasn't there. I asked to talk to a manager and David said that they have a handover policy for when reps were not there, so he sent me down to another service rep. The new rep started with how busy he was and that he couldn't help and it wouldn't be possible to look at my vehicle today and sent me back to David. David said he was also too busy and if I left the car there, they would try to get to it, but if they got it done it would be very late (this was at 10:30 in the morning) because they weren't going to put my vehicle in front of those with appointments. David did offer to make an appointment, but realizing that I would have to have to clear my schedule for a whole day and find different transportation (they offer a shuttle, but not a loaner car), I left with my car still leaking oil. I have an appointment for tomorrow, Jan 17th. I learned a lot from the hours I have spent at this dealership: The service depart. is too busy to do quality work; It does no good to try and complain because they will keep sending you around until you leave or are hung up on; The sales depart. will approach you if you are dressed nicely, and avoid if you are in sweats; The different areas are so compartmentalized and don't communicate that they have no idea what happened at the previous station and the notes that are left are incomplete, probably because the techs are too busy to be detailed (i.e. repaired oil leak, not we damaged this car during previous service); They have so much business coming through they do not care about customer service or making things right when they make a mistake; The dealers like to joke about how much they drive the cars that are on the lot, but the dealership will not loan a car when you are forced to return for tech induced necessary repairs. I will not buy a car from this dealership, to think I was discussing with a dealer the purchase of a Sequoia, a $60,000 vehicle, that I would have probably brought in for service just to have them destroy it. After they finally get my vehicle repaired, I will not be back to this dealership and hope that others realize that this place is not even an okay option. I would give them zero stars if I could. More