I had an oil change on Jan 4th and arrived early because there are always busy, no big deal, I scheduled the time to allow for delay. The day after, the car appeared to be leaking from the oil filter and drain plug. I took my car back on Jan 7th. The check-in guy agreed that this was unacceptable and stated that he would put my vehicle in front of the others already waiting and it would only take 30 mins. 3 hours later it was 'fixed', explaining that they had cross-threaded the plug and had to re-thread it. They said that there was no leak from the filter and that the oil I saw was from them not cleaning up after the oil change. Mistakes happen, it would have been nice for them to acknowledge the inconvenience or offered to reimburse the oil change, but nothing like that, just a "lucky you, no charge today" and handed me the key. I almost wrote this incident off until I looked under my car the next morning to find that it was still leaking. I called and got transferred 3 times and then disconnected on the fourth transfer. I submitted a comment on the website and received a call, that I missed, within hours of submitting the comment. I called Michelle back the next day and she said that my issue should not have been given to her and transferred me to Jason, whom was not at his desk and the call went to voicemail. I left a message and waiting 2 days to hear back with no response. I called on Jan 15th and they said no appointment necessary, just bring it in. On Jan 16th, I brought my car back and explained what was going on to the check-in guy and he took me to a service rep. The check-in guy did his best to explain the situation to David from the vague notes that were left on my account and David said I would have to talk to Jason, but Jason wasn't there. I asked to talk to a manager and David said that they have a handover policy for when reps were not there, so he sent me down to another service rep. The new rep started with how busy he was and that he couldn't help and it wouldn't be possible to look at my vehicle today and sent me back to David. David said he was also too busy and if I left the car there, they would try to get to it, but if they got it done it would be very late (this was at 10:30 in the morning) because they weren't going to put my vehicle in front of those with appointments. David did offer to make an appointment, but realizing that I would have to have to clear my schedule for a whole day and find different transportation (they offer a shuttle, but not a loaner car), I left with my car still leaking oil. I have an appointment for tomorrow, Jan 17th. I learned a lot from the hours I have spent at this dealership: The service depart. is too busy to do quality work; It does no good to try and complain because they will keep sending you around until you leave or are hung up on; The sales depart. will approach you if you are dressed nicely, and avoid if you are in sweats; The different areas are so compartmentalized and don't communicate that they have no idea what happened at the previous station and the notes that are left are incomplete, probably because the techs are too busy to be detailed (i.e. repaired oil leak, not we damaged this car during previous service); They have so much business coming through they do not care about customer service or making things right when they make a mistake; The dealers like to joke about how much they drive the cars that are on the lot, but the dealership will not loan a car when you are forced to return for tech induced necessary repairs. I will not buy a car from this dealership, to think I was discussing with a dealer the purchase of a Sequoia, a $60,000 vehicle, that I would have probably brought in for service just to have them destroy it. After they finally get my vehicle repaired, I will not be back to this dealership and hope that others realize that this place is not even an okay option. I would give them zero stars if I could.