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Mark Jacobson Toyota

4.9

2,126 Lifetime Reviews

4516 Durham-Chapel Hill Blvd, Durham, North Carolina 27707 Directions
Sales: (919) 493-5599

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2,126 Reviews of Mark Jacobson Toyota

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January 16, 2019

"Simple oil change turned to disaster."

- LTParker

I had an oil change on Jan 4th and arrived early because there are always busy, no big deal, I scheduled the time to allow for delay. The day after, the car appeared to be leaking from the oil filter and drain plug. I took my car back on Jan 7th. The check-in guy agreed that this was unacceptable and stated that he would put my vehicle in front of the others already waiting and it would only take 30 mins. 3 hours later it was 'fixed', explaining that they had cross-threaded the plug and had to re-thread it. They said that there was no leak from the filter and that the oil I saw was from them not cleaning up after the oil change. Mistakes happen, it would have been nice for them to acknowledge the inconvenience or offered to reimburse the oil change, but nothing like that, just a "lucky you, no charge today" and handed me the key. I almost wrote this incident off until I looked under my car the next morning to find that it was still leaking. I called and got transferred 3 times and then disconnected on the fourth transfer. I submitted a comment on the website and received a call, that I missed, within hours of submitting the comment. I called Michelle back the next day and she said that my issue should not have been given to her and transferred me to Jason, whom was not at his desk and the call went to voicemail. I left a message and waiting 2 days to hear back with no response. I called on Jan 15th and they said no appointment necessary, just bring it in. On Jan 16th, I brought my car back and explained what was going on to the check-in guy and he took me to a service rep. The check-in guy did his best to explain the situation to David from the vague notes that were left on my account and David said I would have to talk to Jason, but Jason wasn't there. I asked to talk to a manager and David said that they have a handover policy for when reps were not there, so he sent me down to another service rep. The new rep started with how busy he was and that he couldn't help and it wouldn't be possible to look at my vehicle today and sent me back to David. David said he was also too busy and if I left the car there, they would try to get to it, but if they got it done it would be very late (this was at 10:30 in the morning) because they weren't going to put my vehicle in front of those with appointments. David did offer to make an appointment, but realizing that I would have to have to clear my schedule for a whole day and find different transportation (they offer a shuttle, but not a loaner car), I left with my car still leaking oil. I have an appointment for tomorrow, Jan 17th. I learned a lot from the hours I have spent at this dealership: The service depart. is too busy to do quality work; It does no good to try and complain because they will keep sending you around until you leave or are hung up on; The sales depart. will approach you if you are dressed nicely, and avoid if you are in sweats; The different areas are so compartmentalized and don't communicate that they have no idea what happened at the previous station and the notes that are left are incomplete, probably because the techs are too busy to be detailed (i.e. repaired oil leak, not we damaged this car during previous service); They have so much business coming through they do not care about customer service or making things right when they make a mistake; The dealers like to joke about how much they drive the cars that are on the lot, but the dealership will not loan a car when you are forced to return for tech induced necessary repairs. I will not buy a car from this dealership, to think I was discussing with a dealer the purchase of a Sequoia, a $60,000 vehicle, that I would have probably brought in for service just to have them destroy it. After they finally get my vehicle repaired, I will not be back to this dealership and hope that others realize that this place is not even an okay option. I would give them zero stars if I could.

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Recommend Dealer
No
Employees Worked With
Michelle, David, Jason, Paul (don't know last names)
January 14, 2019

"Great Customer Service"

- Dennis McDermott

I want to congratulate the Mark Jacobson team on their great customer service. I had a couple of issues with the purchase and the delivery of my car from Mark Jacobson. Rohn Hull and Rob Vulgamott stepped in and immediately addressed all of my concerns. They worked with me to understand what I needed with my car and made sure that I got it. It is rare today to find two service people as customer oriented as Rohn and Rob are. When you think about buying your next car be sure to stop at Mark Jacobson Toyota. You won't be sorry.

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Recommend Dealer
Yes
Employees Worked With
Danny Fenney
January 11, 2019

"Thank you."

- farahsamimi

Very good place to buy a car, the seals team knows how to help the customers; Leo Sullivan was the first person that help me to show the car and trying to give me the write price with the Seals Manager Team. Day light is the best time to go there, very bright place. Torhan Johnson T.J was the person in the seals team and Seal Manager final the right price. I am happy to buy from Toyota a new RAV4 2019. Thank you to all your team.

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Recommend Dealer
Yes
Employees Worked With
Todd Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Leo Sullivan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Torhan Johnson
January 07, 2019

"Satisfied!"

- Jreid288

I Was looking for a car because I was in dire need of one and they granted me the deal I needed and wanted! J

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Recommend Dealer
Yes
Employees Worked With
Leo Sullivan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 06, 2019

"Great Deals!"

- Mine

They are dedicated to the customer's stratification and ensure that the car you decide to purchase meets all your needs and safety. This is the dealership to use. I highly recommend you go there first.

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Recommend Dealer
Yes
Employees Worked With
Edwin Caldwell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Robert French
January 04, 2019

"Joke say one thing but do another "

- Dduncan2

After waiting for an hour with my pregnent wife and after driving for 2 hours and they told me over the phone that i can deff get a car for us and at end they say they cant help i deff would not recomend it to no one after that expericen

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Recommend Dealer
No
Employees Worked With
Brian Yates
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Edwin Caldwell
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Augustin Diaz
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Klein
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 31, 2018

"A very pleasant experience overall."

- HappyKev

My sales person, Tianna Roberts, was very cordial and professional. She was very attentive and made sure that I got the car that I wanted. It was like I was hanging out with a good friend, who just happened to sell me a car. The sales and finance managers were also very polite, and so I left feeling I got a pretty good deal.

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Recommend Dealer
Yes
Employees Worked With
Tianna Roberts
December 31, 2018

"After 2 years my saleswoman still reaches out "

- Alexis_Lexy

I bought a 2016 Toyota Camry 2 years ago my saleswoman Barbara Decatur still reaches out with the same customer service and excellence I will be most certainly making my trade to a #2019 Camry with her

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Recommend Dealer
Yes
Employees Worked With
Barbara Decatur
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Frank Barnet
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 30, 2018

"Great sales person"

- Mommie65

Takes care of her customers good service great attitude wanted to know a out my needs for a car and match me up with the right car

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Recommend Dealer
Yes
Employees Worked With
Barbara Decatur
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 29, 2018

"Deceptive practices"

- Victim of MJ

My experience at Mark Jacobson Toyota was less than stellar after all the smiles and laughter I walked out with a $19,000 loan on a $16,000 car even after I put $2,000 down and they gave me a trade-in of $4,000 on my vehicle. Although they say yes you better watch him check your papers in between the laughter ... if you don't it will cost you money

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Recommend Dealer
No
Employees Worked With
Craig Maxa, Michael Bedelia
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