Mark McLarty Ford

So happy with our purchase! Shout out to Brandon Harvey! I told him what I needed he had it there waiting on us! Amazing customer service! If we ever need anything els we know w Shout out to Brandon Harvey! I told him what I needed he had it there waiting on us! Amazing customer service! If we ever need anything els we know where to go and who to talk to! More

Buyers BEWARE! Bait and switch tactics. My wife and I found a vehicle on the McClardy website that was what we were looking for and by todays standards priced reas Bait and switch tactics. My wife and I found a vehicle on the McClardy website that was what we were looking for and by todays standards priced reasonably. I called and spoke to a salesperson and asked the usual questions. I live 3 hours away and told him that we would not be able to come look at the vehicle (this was on a Friday) until Monday. I asked and he agreed to send me a video walkaround of the vehicle. We texted back and forth multiple times with me asking questions and him providing the answers. By afternoon we decided we wanted to put money down on the vehicle so they would hold it until Monday when we could get there to look at the vehicle in person. In the process of getting that started he mentioned the "out the door price" and I was just thinking the normal fees that are charged like "document fees" and other incidentals.. He then quoted me a price of almost $3000 more dollars that the advertised price. He said that was because it was "Gold Certified". I asked what all that covered and he explained that most of it was more warranty. At that point I told him that I did not want that because there was plenty of factory warranty left on the vehicle. He then proceeded to tell me that once that "put that on there" they "could not take it off". I asked where on their webpage for that car where it said anything about that and he told me "it's kinda in the fine print at the bottom". I looked all the way at the bottom and saw what he was talking about but NOWHERE on there did it list a dollar amount that would be charged. I was really put out with the whole process at that time and he explained that he would "really fight form you" to get the deal done. I told him that I wanted to speak to the sales manager and he did not need to call me back. I did not hear from him until after 4:30 that afternoon when the salesperson called back and said the sales manager was in a meeting the door was open and it shouldn't take very long and he would call me immediately and then hand his phone to the sales manager. That never happened. Nobody called on Saturday so the following Monday morning I called back and left word (voicemail) for the sales manager to call me back which also has not happened. I will NEVER go back to McClardy for anything and I caution anyone that does. It's also kinda funny that this morning (Monday after the incident on Friday) that their website now lists the car at the "out the door" price from Friday. Very deceptive tactics and from what I see from other reviews this bait and switch must be a common practice there. More

Buyers BEWARE! Bait and switch tactics. My wife and I found a vehicle on the McClarty website that was what we were looking for and by todays standards priced reas Bait and switch tactics. My wife and I found a vehicle on the McClarty website that was what we were looking for and by todays standards priced reasonably. I called and spoke to a salesperson and asked the usual questions. I live 3 hours away and told him that we would not be able to come look at the vehicle (this was on a Friday) until Monday. I asked and he agreed to send me a video walkaround of the vehicle. We texted back and forth multiple times with me asking questions and him providing the answers. By afternoon we decided we wanted to put money down on the vehicle so they would hold it until Monday when we could get there to look at the vehicle in person. In the process of getting that started he mentioned the "out the door price" and I was just thinking the normal fees that are charged like "document fees" and other incidentals.. He then quoted me a price of almost $3000 more dollars that the advertised price. He said that was because it was "Gold Certified". I asked what all that covered and he explained that most of it was more warranty. At that point I told him that I did not want that because there was plenty of factory warranty left on the vehicle. He then proceeded to tell me that once that "put that on there" they "could not take it off". I asked where on their webpage for that car where it said anything about that and he told me "it's kinda in the fine print at the bottom". I looked all the way at the bottom and saw what he was talking about but NOWHERE on there did it list a dollar amount that would be charged. I was really put out with the whole process at that time and he explained that he would "really fight form you" to get the deal done. I told him that I wanted to speak to the sales manager and he did not need to call me back. I did not hear from him until after 4:30 that afternoon when the salesperson called back and said the sales manager was in a meeting the door was open and it shouldn't take very long and he would call me immediately and then hand his phone to the sales manager. That never happened. Nobody called on Saturday so the following Monday morning I called back and left word (voicemail) for the sales manager to call me back which also has not happened. I will NEVER go back to McClarty for anything and I caution anyone that does. It's also kinda funny that this morning (Monday after the incident on Friday) that their website now lists the car at the "out the door" price from Friday. Very deceptive tactics and from what I see from other reviews this bait and switch must be a common practice there. More

This was my first time buying a car from a dealership, and I am more than happy that I chose Josh and Mark McLarty Ford. and I am more than happy that I chose Josh and Mark McLarty Ford. More

Alex was great to work with! He answered all my questions thoroughly, allowed me time to look at the cars with zero pressure, and was great about finding solutions to deliver the He answered all my questions thoroughly, allowed me time to look at the cars with zero pressure, and was great about finding solutions to deliver the car to me when I thought I wouldn't be able to make it to the dealership to pick up the car before they closed. All in all my experience was great! More

Alex took me seriously and was understanding. Thank you so much for helping me get the car! Thank you so much for helping me get the car! More

Great service. Alex was great to work with. Got me in and out super quick. Alex was great to work with. Got me in and out super quick. More

My sister and her husband leased a Mach E from Mark McLarty back in late March of this year. They’ve absolutely refused to complete the simple steps required for them to be able to get the charger and McLarty back in late March of this year. They’ve absolutely refused to complete the simple steps required for them to be able to get the charger and installation that is part of the Ford Power Promise. Had we known they would refuse to assist or even be remotely cooperative, they’d have opted for the $1,000 incentive that was then offered as an alternative to the Ford Power Promise. Due to their blatantly false guarantees to ensure that they received the charger, they opted not to take advantage of the $1,000 alternative incentive option, which would have served to reduce their monthly lease payment. Obviously, that was a huge mistake. We’ve called and spoken with various associates there regarding the matter quite a few times. They never actually attempt to resolve the matter when it shouldn’t even be that difficult to take care of it. They were told that the Sales Manager, Josh Williams, would resolve the issue, but he won’t even return their call. It’s extraordinarily disappointing and I simply cannot recommend that you ever deal with Mark McLarty in any regard due to their abysmal failures relating to this. They've had well over four months to resolve this simple matter and they've still not done so. Save yourself the massive hassle and bring your business to a dealership that actually cares. More

Drove 7 hours to get my car. Alex was professional, quick, engaging, and honest. It was a wonderful experience and would recommend anyone to work with him and this dealership! Alex was professional, quick, engaging, and honest. It was a wonderful experience and would recommend anyone to work with him and this dealership! More

Working with Alex was the best experience, so we traded and purchased two vehicles today. and purchased two vehicles today. More