Mark McLarty Ford

Sammy and the employees at North Point Ford were extremely friendly and helpful when we visited the dealership looking for a new car. We were not sure if we were ready to purchase and our situation extremely friendly and helpful when we visited the dealership looking for a new car. We were not sure if we were ready to purchase and our situation to Sammy and he took the time to show us all the options we had available to us and what impact they would have on our personal finances and how purchasing a car at that time or a month down the road would not differ that greatly. He listened to what we were looking for and found us the perfect car to match our needs and wants. We were given top dollar for our trade in. When we expressed concerns over financing he helped to soothe our nerves and walked us through the entire process painlessly. The managers and finance office were extremely helpful and explained everything that was taking place and helped us to feel better about our decision to purchase a vehicle. After signing all the paperwork, Sammy then walked us to our new vehicle and showed us how to operate all the gadgets, including the gas tank, trunk release, heating/cooling system, radio, etc. This was by far the best experience I have ever had at a car dealership and will be returning in the future for any car purchase! More

The sales experience at North Point Ford (James Sullivan) was excellent. I really felt that I was provided with all the pertinent information to make the proper choice in vehicles. I also feel that the whole was excellent. I really felt that I was provided with all the pertinent information to make the proper choice in vehicles. I also feel that the whole team at NPFLM really takes care of there customers. I would say that this was by far the best car buying experience for me to date. Guy More

The customer service at North Point Ford were very helpful in finding the right car for me. They were friendly without being pushy or overbearing. Richard Whitaker was very patient and understanding w helpful in finding the right car for me. They were friendly without being pushy or overbearing. Richard Whitaker was very patient and understanding when I changed my mind about the color I wanted. He stayed late to make sure we got finished with the finance department and called the next day to let me know I could come by or call if I had any questions about my new car. We have purchased several vehicles through Rich at North Point Ford and we would be more than happy to recommend him to anyone looking for a new car. More

Jerry helped me find a vechicle that I could trade up to and helped me when my credit score was not the greatest, but he did find a car I could do and work with,,he kept lQQking for something and found it,, and helped me when my credit score was not the greatest, but he did find a car I could do and work with,,he kept lQQking for something and found it,,A BIG thankyou for that..the lady that did my paper work was not the friendliest, but I did work around her,,but found in general all others were great and friendly and always was there to help me..Jerry also went above board to help me when time wad running short to get granddaughter and gave us a loaner to get her.. and that shows he cared//thankyou northpoint for all the great help.. diAnne krebill More

The guys were courteous, professional, and helpful at all times. I highy recommend them. I enjoyed the orientation which taught me about my new car. times. I highy recommend them. I enjoyed the orientation which taught me about my new car. More

My kids had just bought a used car for $7,000. Less than 30 days after the 30 day warranty expired, the transmission went out and now the kids have to come up with $2,000 to get the car back. They don't ha 30 days after the 30 day warranty expired, the transmission went out and now the kids have to come up with $2,000 to get the car back. They don't have it. I think this is unfair and not very customer service oriented. They should have at least offered to pay for 1/2 of the bill since they had just sold them the car. If I bought a car for that amount of $, I would expect it to be in proper working order for several months, at least. More

The customer service at Northpoint Ford in general really sucks. They are a mega-dealer and treat customers as such. Once they have your money then you're on your own.... Rich Whitaker is just a typical car sucks. They are a mega-dealer and treat customers as such. Once they have your money then you're on your own.... Rich Whitaker is just a typical car salesman. You get the lip-service, but no action. He won't return phone calls or do much else once you've made your purchase..... Was also told the vehicle I bought was "Ford Certified" and was given a blank checklist that they supposedly have gone through in the service department. Obviously that had not happened. Both window door motors in the front were dragging, the AC was not blowing cold, & the windshield leaked when it rained.... More

I went to the dealership on Saturday morning (8/14/2010)for an oil change and tire rotation on my 2007 Ford Escape. I was met in the service department by Richard Whitaker inquiring if I was in (8/14/2010)for an oil change and tire rotation on my 2007 Ford Escape. I was met in the service department by Richard Whitaker inquiring if I was interested in a new vehicle. I had not planned on purchasing a vehicle that day, but left the dealership in a beautiful White 2010 Ford Edge! Beautiful vehicle...Thanks to Richard for making that happen!! Could not be happier and have already referred a friend to him. More