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Mark Miller Subaru South Towne
Sandy, UT
1,025 Reviews
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Showing 1,025 reviews
April 11, 2017
Warning About Mark Miller Service Department I took my Subaru Forester, with mileage of 93,477 (relatively low for a well-maintained, single-owner Subaru) to Mark Miller at Southtowne Automall in I took my Subaru Forester, with mileage of 93,477 (relatively low for a well-maintained, single-owner Subaru) to Mark Miller at Southtowne Automall in Sandy because a little oil had dripped under my car. The cause was later confirmed to be a leaking oil filter. I was also concerned that my tires might need alignment because I had gone off a curb during the recent snow storm. My appointment was at 9:30 a.m. and it was almost 1 p.m. when a service person came to tell me that they had changed my oil and also to discuss the extensive repairs that they had supposedly diagnosed. The total for their estimated repairs was $4,432.53 (replace brake shoes and drums, align 4 wheels, replace front sway bark links and bushings, leaking head gaskets, leaking rack and pinion). I had gone to the dealership alone because my husband was out of town, but when I called him, he said to hold off on those repairs until he got home. After everything that the Mark Miller Service Department had diagnosed as a problem with my car, I was afraid to drive it so I left it there until my husband returned from his business trip. We picked up my car on Friday and took it to Big O on Fort Union Blvd. in Cottonwood Heights where my husband has his company truck and other vehicles serviced. Big O did a thorough check and concluded that NONE of the repairs listed on Mark Miller's "Repair Estimate" were needed. Brakes are fine, sway bar fine, rack and pinion not leaking, tire alignment not needed. The oil filter, which was replaced when Mark Miller changed the oil, was the only source of the oil leak. And, as you can see from the Repair Estimate, I was double charged for the oil change and replacement of the leaky oil filter, which is always included in an oil change! I consider this Repair Estimate to be fraud and will seek to inform other Subaru owners to avoid taking their cars to Mark Miller for service. More
by Angry_client
Employees Worked With
Lance Stewart (Advisor); Ivan Barragan (Technician)
March 31, 2017
Stay away I've gotten two Subaru's here but I can no longer be a customer at Mark Miller Subaru. We recently were in an accident due to a recall that was not se I've gotten two Subaru's here but I can no longer be a customer at Mark Miller Subaru. We recently were in an accident due to a recall that was not sent to owners. When working with the maintenance director here, he threw up his hands and said, "what do you want me to do?" He let us know that he does not care that more people will be hurt and that sitting in his office "is all he can do" I can't in good conscience recommend this dealer and I will tell everyone I know to stay away. I will be advocating against them at every turn. More
by CoryLForsey
Employees Worked With
Kenny , Tony Connell
March 21, 2017
Kevin Edwards My wife and I found a car we were interested in at this dealership, we went to look and it and got to work with Kevin. Hey was extremely nice and help My wife and I found a car we were interested in at this dealership, we went to look and it and got to work with Kevin. Hey was extremely nice and helpful from the beginning. He held the car for us for a few days so we could make a decision and got the price lowered, even though he wasn't allowed to. If you go to mark Miller I would definitely recommend working with Kevin, he was awesome! More
by Dylan95
Employees Worked With
Kevin Edwards
March 08, 2017
I bought a used vehicle They didn't tell me I couldn't take the car the same day I bought it. They knew I was going to be coming from Logan. He didn't really let me ask quest They didn't tell me I couldn't take the car the same day I bought it. They knew I was going to be coming from Logan. He didn't really let me ask questions and he addressed my ex husband, and not me. Then they said it would take 7-10 days from when they got car until they get the title etc for it. Well apparently the payments weren't made so they have to wait even longer. I bought the car with cash last Saturday and I won't be able to get it until at least the 14th, but I'm sure it will be even longer. They are not honest or transparent like they claim they are. Don't even bother asking to come down in price. They just want the money and don't care about any questions or concerns you have. Or if you even get the car you just bought. They have the win win. They got my money and kept the car. At least they said they will drive it up to me from Sandy to Logan when it's finally ready. If that day every comes. I don't trust them now. I bought my car that I have before this one for 15 years and I bought it in Idaho. Things are very different now. Much better experience somewhere else long ago. I won't buy or be going back to them again. More
by Finally2aggie328
Employees Worked With
Roger Nielsen, Garrett Kelsch
December 29, 2016
Zach the man Zach is the man and was right to the point no bull. 10/10 would reccomend. He made the process easy and quick! If you get to choose and agent, choose Zach is the man and was right to the point no bull. 10/10 would reccomend. He made the process easy and quick! If you get to choose and agent, choose him! More
by Conagher007
Employees Worked With
Zach Vincent
December 09, 2016
Safe and Reliable I recently purchased a 2005 Outback XT Ltd that needed some attention to some suspension issues. I decided after pricing numerous shops around town i I recently purchased a 2005 Outback XT Ltd that needed some attention to some suspension issues. I decided after pricing numerous shops around town it to have the Subaru experts do the repairs. Even though the cost was a little more to have the service done at Mark Miller, I sure am glad I did! The purpose of the visit was to bring the car up to speed on all maintenance required to make it a safe and reliable car for my wife. I dealt with a Service Advisor named Kevin Christensen and a Service Tech named Braden Meyers. My experience couldn't have been better. Kevin listened to all of my concerns and addressed each of them professionally. I had all four struts replaced, an alignment done and IM / Inspection. While inspecting the vehicle the Service Tech Braden Meyers identified that the lwr control arm bushings needed to be replaced. When I picked up the car I scheduled that service. I was advised that the car would need alignment after the service and that it would be done free of charge. When Kevin was unable to answer a question he reached out to Geoff Chadwick. Geoff stepped away from what he was doing to walk us out to the shop, underneath a car, and explain the issue and why the service was required. During service of the bushings Braden did an inspection of the rest of the suspension components and advised time frames for needed maintenance on each of them. He performed the alignment and took the time to make it perfect! The car now drives and handles incredibly!!!! Thank you guys for taking the time to make it right!!! No need for me to shop around for service anymore. After this experience you've earned by business for life! More
by J.Evans
Employees Worked With
Kevin Christensen, Braden Meyers, Geoff Chadwick
October 24, 2016
I love my new WRX I knew I wanted a WRX and I was lucky enough to get Jordan Rock. He knows all about them! Jordan is one of the nicest, knowledge, caring the list goes I knew I wanted a WRX and I was lucky enough to get Jordan Rock. He knows all about them! Jordan is one of the nicest, knowledge, caring the list goes on person you want to work with when you are looking for a car!! After buying my amazing car he checked up with me a few times to see how I was doing and I know if I needed anything still I could still ask Jordan! Jordan Rock ROCKS and so does Mark Miller Subaru!! Thanks guys!!!!!!! More
by Jostrander
Employees Worked With
Jordan Rock, Chris Fairclough
August 24, 2016
Great experience from start to finish. I HATE buying cars - Mark Miller Subaru Southtowne was the most pleasant car buying experience I've ever had. I highly recommend this dealership and I HATE buying cars - Mark Miller Subaru Southtowne was the most pleasant car buying experience I've ever had. I highly recommend this dealership and Dave Turcotte, in particular. More
by melanee
Employees Worked With
Dave Turcotte
August 08, 2016
former employee and customer for several cars i am a customer as well with all the needs and hopes of any retail customer that would walk in and critic the the dealership inside out. Kevin has b i am a customer as well with all the needs and hopes of any retail customer that would walk in and critic the the dealership inside out. Kevin has been there for me and has always cared about what I need. followup, presentation, and concern from everyone is great. I live in St. George now and still drive to them for service and cars. More
by lynn
Employees Worked With
Kevin Edwards
July 17, 2016
I was once scared of dealerships . . . 3 years ago I realized I needed to bite the bullet and purchase a new car. In the past I have always been able to find a car for sale by owner, pay c 3 years ago I realized I needed to bite the bullet and purchase a new car. In the past I have always been able to find a car for sale by owner, pay cash for it and be done with it. I was no longer in a position to do this and was wringing my hands about not only dealing with a car dealership but also about having a car payment. I was interested in a Subaru as that was my first car I had ever owned and loved. I had been doing some work with one of Subaru's marketing team at the time and he heard about my dilemma. That's when he he promised me that if I went to Subaru - it would not be as traumatic as I imagined. Guess what? He was right. I worked with Dave and opted to lease a vehicle. He never once made me feel pressured. Only that he was there to help me find what was best for ME not what he could finagle out of me for himself or the dealership. Recently after my lease was up I returned to decide what I should do next. At this point, because of the excellent experience I had with Dave in 2013 and the wonderful care and service I received from that time on I was positive I wanted another Subaru and that Dave would help me find the best fit for me. Long story short . . . he did! Dave and staff were 100% helpful, no pressure and truly enjoyable to work with. Thanks for the clam chowder recipe Dave! :) My opinions of dealerships have changed. Subaru for life! More
by SummerDawn
Employees Worked With
Dave Turcotte, Robert Baldwin
