Mark Porter Chevrolet GMC

Ridiculous First, let me begin by saying this was my second visit to this location in the last two years. After my first visit, I went to another dealership and First, let me begin by saying this was my second visit to this location in the last two years. After my first visit, I went to another dealership and bought a vehicle brand new because they were so horrid. Buying a vehicle is a huge commitment. I don't ever visit a dealership without doing my due diligence on the vehicle I am going to look at and test drive. I recently visited this location to look at the model of the vehicle I am planning on buying. They had two different years, the newest being a 2018. I fell in love with the 2018, but wasn't sold on the color. However, the price was right so I was willing to see what they were willing to do. I brought in my spotless vehicle (garage kept), 2016, one owner, less than 20,000 miles, you get the idea. My car is in perfect condition, and because I am not an ignorant buyer. I knew what my vehicle was worth per NADA guidelines. I also know what other dealerships within a 100 mile radius were selling my exact (year, trim level, features, etc) vehicle for. We started the process, and our salesman brought out the folder with their numbers. I'll tell you the truth, I laughed at him. The value they put on my car was seriously laughable and insulting. Per NADA guidelines for my year, miles, trim level. They offered me significantly less. I told him that would have to change. No deal unless they offer me at least close to what it's worth. I went outside, he came back within I would say 15 minutes, and asked me to come in. Sitting at his desk, is the man who appraises the vehicles that come in and go out. As soon as he opened up the folder, and I saw that the figures didn't change on my vehicle or the one I was considering purchasing, I knew where this was headed. He proceeded to try to tell me that I was wrong, even though I had the facts right there in front of both of us. He proceeded to argue with me and insult my intelligence. In short we all know that the prices listed on the vehicles on the lot are not what they gave for them. They have to make a profit somehow, but one this steep is crazy. Long story short, based on the current market of buying and trading in if I took the deal they offered I would have easily made them $12,000 or more in one transaction. That is crazy. They offered me 3,000 below what my vehicle is worth, and could have easily turned around and sold it for 21,000 per the current market for that exact vehicle. Based on the offer they gave me and what they could have sold it for that's around a 5-6,000 profit for them. Based on the price they had on the vehicle I was considering buying, I can only assume they treated that person or couple the same way, and probably got that one for a steal as well. So let's say when that individual traded in, Mark Porter and Co also upped the trade in to retail by 6,000. That my friends is a huge profit for them, while the rest of us are getting swindled and for lack of a better term screwed. This is not okay. It's also not okay to treat potential customers/buyers like they are ignorant when they obviously know just as much or more than you. I don't claim to be an expert on all vehicles, and the employees who work here definitely have more experience than me, but I am not an ignorant buyer, never have been. Please do yourself a favor and do your research. I have no doubt that they will sell that car, and they will probably get their asking price, it just won't be to me. This is my second awful experience with this dealership, I won't be giving them a third chance. As for their redeeming qualities, Doug our potential salesman was extremely nice and helpful. The appraiser Ron however was condescending and rude. Obviously he makes them plenty of money, but his customer service needs serious work. More

Car wasn’t there to test drive Drove almost two hours to test drive a car they were suppossed to have ready. Got there and they car was loaned out! Manager apologized but after wait Drove almost two hours to test drive a car they were suppossed to have ready. Got there and they car was loaned out! Manager apologized but after waiting another hour to get the car there it was damaged and after saying they would refund our gas they didn’t! Poor customer service. A waste of an entire day! More

Outstanding I could not ask for a better experience and it was all because of one guy...DREW BEMAN. I do not like buying cars and he did everything I asked and m I could not ask for a better experience and it was all because of one guy...DREW BEMAN. I do not like buying cars and he did everything I asked and made my experience seamless. I could not be more pleased with the professionalism I experienced with Drew. I am going to tell everyone I know that is in the market for a new or used car to talk to Drew. Thank you again Drew. More