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Mark Toyota/Scion

Plover, WI

2.5
4 Lifetime Reviews Review Dealership

1765 Park Avenue

Plover, WI

54467

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4 Reviews of Mark Toyota/Scion

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December 10, 2019

""No Means No.""

- hsmeadows

I will preface this review with something positive before I get into the nitty gritty. We worked with Kathy Harmon on the possibility of trading my Mazda for a new 2020 RAV4 Hybrid. If you happen to come here for a car, I happily recommend working with her, she is great. We got the chance to really develop a relationship with her and I was looking forward to purchasing a new vehicle from her. Being a new car buyer, I am not as versed in the normal car buying experience as most people are. So, during the process I relied a lot from the advice of family. I thought we had everything figured out until I had to go in and sign papers by myself on Thursday 12/6. I went in thinking the car was set and ready to go and all I would have to deal with was signing the papers. Nope. That’s where I met Rick Palmerton who is in the finance department. During my visit we discussed a couple of extended warranties that I had originally decided may be a good idea if I am going to be investing that much money in a vehicle. So, after agreeing on a couple of extended warranties, I left but felt a little uneasy. After looking these over on the contract with my boyfriend and parents, we noticed he had tacked on almost a total of $4,000 to my total price on the vehicle. I ultimately decided to have these removed after further discussion with my family, and when I asked Rick to do that, he continuously told me, “as you mentioned when you were here, $40-50/month is a small price to pay for this kind of coverage on a $30,000+ vehicle.” To which I continued to re-state, “yes but after further discussion I would like to have them REMOVED.” Rick continued to persist…. and I got 2 more emails that re-stated the same thing as well as mentioning that, “I also disclosed to you the 5% fee that would be imposed if you signed the contract and backed out of the deal, to which you replied ‘I will not be backing out of the deal’, and signed the contract. I will forward this to my sales manager, and he will be in contact with you.” However, after speaking with the team from another dealership, they reassured me that legally they cannot charge me a 5% fee for backing out of a contract that was invalid from the get-go. There are laws that protect the consumer as well as the dealer. At the end of it all it is 110% your choice to follow through with it in the end. Since originally, I had a co-signer for my vehicle purchase, if the co-signer had not signed the contract yet, legally it was invalid. Here were some other things that were fishy: At Mark Toyota, Rick told me that my down payment could be cash or check only. o Another dealership ensured that is not the case and you can use any of the following options: cash (not a preferred option), check (not a preferred option), debit, or credit. I was pretty much threatened that I would have to pay 5% if I backed out of the contract… that was invalid without a co-signature in the first place. I don’t know if this is to coerce you to just go through with the whole thing or not, but it isn’t right. o The contract literally states, “You are obligated to purchase, subject to availability of financing through dealer on terms: "Acceptable to You.” Both pamphlets that I received were outdated: TFS Tire and Wheel Protection – Platinum Plus with Cosmetic Coverage & Key Replacement  Listed ©2017 at the back-right hand corner of the pamphlet with M/Y date (4/17) Toyota Extra Care Platinum Vehicle Service Agreement  Listed ©2018 at the back-right hand corner of the pamphlet with M/Y date (3/18) I NEVER heard from the sales manager, and better yet… I was the one that called him to let him know that I would no longer be buying a car from there due to my experience with Rick. Although Elton B., the sales manager was very understanding and apologetic of the situation I highly doubt he knows the full truth as to what happened. That’s why I am writing this.

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Recommend Dealer
No
Employees Worked With
Kathy Harmon, Elton B., Rick Palmerton
September 13, 2018

"Great service and Awesome Waiting area"

- Rachel - Stevens Point WI

Came in for service on my Toyota Prius - great service and waiting area - even had cookies and coffee for me to enjoy while they were getting service done.

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Recommend Dealer
Yes
Employees Worked With
Dave & Brian
December 11, 2017

"Don't waste your time"

- Esharar

drove 4 hours to look at a 2002 Ford Escape XLT 4WD, Stock #: T3447E, 1FMYU041X2KA09172 listed for $4916. The vehicle was in good shape with the exception of some minor rust spots starting in the typical places for Escapes (which wasn't my main concern). My main concern was that the AC system was not blowing cold air and the condenser was kicking on which meant it was most likely a leak somewhere in the system, which could mean a simple recharge needed or a more major repair. I spoke to my local mechanic over the phone who advised that if the AC was an issue, they typically run around $600-700 to diagnose and repair depending on the issue The Escape was a previous fleet vehicle and retails (NADA) for $4125. After some negotiating I made it clear I would pay no more than full retail ($4125) for the Escape, to which I was told that no one uses NADA anymore and that the lowest they would go was $4454 plus fees (by the way is $239 for paperwork processing plus another $18-$19 fee) which seemed a bit excessive. I decided not to buy the vehicle based on their pricing and left. At no point did anyone else speak to me other than salesman (no manager, etc) and the only money that was moved was from their original asking price of $4916 to $4454 ($462 off which was still $329 above retail, FOR a 15 year old Escape with an AC issue! I left to look at another vehicle and noticed later the same day that I had visited, Mark Toyota had marked up the same Escape I had just looked at from $4916 up to $5767, which is now listed for $1642 above retail at that price. The salesman was fine to work with, and it seems like the entire issue I had revolved around pricing, and it seemed like a very typical car dealership you would dread going to when it comes down to the numbers. If you go to look at this vehicle, do your research before you go (ensure the AC is working before you buy and don't get caught overpaying for it). I would have been glad to buy the vehicle at retail, but it seemed very clear that my business was not worth it to Mark Toyota. Would not recommend this dealership.

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Recommend Dealer
No
Employees Worked With
Dan
April 26, 2017

"Mark Toyota Screws Over Cancer Survivor"

- TJ

Do not do business with Mark Toyota! In sum, they are dishonest and will not be true to their word. We bought a 2005 used truck and it had nothing but issues with it from the start (one of which was major having to do with the water pump). After having it fixed, the head of used sales Elton, inspected all the parts my mechanic replaced and promised to pay us $300 to offset the immense money spent in repairs on this vehicle (repairs Elton also concluded needed to be done). After a month of the check never arriving, I called Elton, who again reassured me that the check was in the mail and that I would receive it asap. Another month goes by and I call again to find out that Elton is on vacation, leaving me only to deal with Tim the gm, who, claimed his head of used vehicles (Elton) had never been granted authority to pay us for our loss and that he would not honor Elton's word/agreement to pay us for our loss. Whether Elton had the authority to compensate us, or if Elton was lying from the get go to get rid of us, I do not know, but the principle stands that if you promise your customers something, a company should, if they are honest and care about their clientele becoming repeat customers, follow through on their word/promises. This vehicle after inspection by our mechanic, has numerous issues, most of which our mechanic and Elton both agreed should have been taken care of prior to putting it on the lot for sale. As of now there is a grinding noise that I once again have to have looked at. I will never do business at this company again nor will I recommend them to anyone in the Stevens Point area. Having just beat cancer after a long and terrible six year battle (including 24 weeks of chemotherapy) the stress of dealing with this dealership is not worth it to us or our health.

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Recommend Dealer
No
Employees Worked With
Elton and Tim Durigan
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