Markley Motors

Fast, reliable, friendly service We have been Markley customers for over 25 years. The company is family owned, deeply involved in service to the Fort Collins community, and well-kno We have been Markley customers for over 25 years. The company is family owned, deeply involved in service to the Fort Collins community, and well-known for their customer service. The service department at Markley always takes care to inform the customer of both planned and completed work. Work is consistently done in a timely manner, and there are warm cookies and a fireplace in the customer waiting area. More

Markley Service They were attentive and efficient. They explained what needed to be done and why. Everything has handled promptly. This should be sufficient explana They were attentive and efficient. They explained what needed to be done and why. Everything has handled promptly. This should be sufficient explanation. Thank you More

Great service. I’ve never been disappointed at Markley’s. The service has always been excellent & the staff friendly and courteous. Monday’s oil change appointment w I’ve never been disappointed at Markley’s. The service has always been excellent & the staff friendly and courteous. Monday’s oil change appointment was no exception. More

Great place I bought my first car there, and this place really treats you with respect and are very understanding. So glad I bought through them they were all ve I bought my first car there, and this place really treats you with respect and are very understanding. So glad I bought through them they were all very wonderful and helped me understand everything I needed to know More

Routine Maintenance Great service, friendly and quick. Austin helped me and he was polite and friendly and called me as soon as the vehicle was ready. Thanks Great service, friendly and quick. Austin helped me and he was polite and friendly and called me as soon as the vehicle was ready. Thanks More

Good service Overall good experience considering I had to have my timing belt replaced, which always stinks. They quoted me the cost and that is what I paid. I h Overall good experience considering I had to have my timing belt replaced, which always stinks. They quoted me the cost and that is what I paid. I had researched costs and they were the second lowest I found. Ultimately the warranty for the work was better here so I spent a little more. Chris communicated with me throughout the day and finished on time. More

Oil change Over two hours for an oil change. Had an appointment at 1:00. After setting in waiting area for over two hours oil changed was done. This is not the f Over two hours for an oil change. Had an appointment at 1:00. After setting in waiting area for over two hours oil changed was done. This is not the first time this has happen. I think this will be the last service I will have them preform. I need to replace this car soon. I don’t think I will be purchasing from this dealer. I have purchased two cars from this dealer. Seems a shame to not buy a car from them because of there service department. However, If I buy a Honda again I will go to a different dealer. More

Great service team I brought my CRV in for service. It has been going to Markley since it was purchased. They extend the manufacturer’s warranty if all service is done I brought my CRV in for service. It has been going to Markley since it was purchased. They extend the manufacturer’s warranty if all service is done at Markley. Great team and every 5th oil change is free. More

Recall and repair I am not sure who was the one that took care of the car but my husband took it in for a recall for the air bag and then had them look after another pr I am not sure who was the one that took care of the car but my husband took it in for a recall for the air bag and then had them look after another problem and he was very happy with the timing and work done. I think someone sent me a message about the review but I don;t have his name now.. BUT thanks to whoever Great Job. More

Worst Car Buying Experience They told me one thing to get me in the door and purchase a car and then changed the terms last minute when I was signing the paperwork. The person wh They told me one thing to get me in the door and purchase a car and then changed the terms last minute when I was signing the paperwork. The person who handled the paperwork at the end (Lane) was very pushy and rude and aggressive. He was the person that made this experience so bad. I was able to talk to a manager after all of this and he was very helpful but when the issues he was addressing weren't working out, he just stopped responding. I've worked in customer service and have also bought several vehicles before with no issues. This situation was handled very poorly. I won't be going back and none of my friends and family will either. I'm in the MBA program at CSU and maybe I can make it a group project to write up an alternative customer service approach in one of my business management classes. I've already chatted with a few and it doesn't sound like I am alone with having a bad experience at Markley. More