Marler Ford Company

Great visit Very happy with both of our visits for oil changes at Marler Ford. We always use our local dealer and always have no problems. Highly recommend. Very happy with both of our visits for oil changes at Marler Ford. We always use our local dealer and always have no problems. Highly recommend. More

Did a great job this dealership trys hard to please the customers. I have 2 f150 and this dealership couldn't fix my balance on my off road tires. But made it right by adjustment to my next bill. However y customers. I have 2 f150 and this dealership couldn't fix my balance on my off road tires. But made it right by adjustment to my next bill. However your mechanic that oversees the techs doesn't have people skills and the other employees apologize for him. More

Very easy All employees very friendly and the "paperwork" was quick and simple. All features were explained in detail and demonstrated before I left the dealers All employees very friendly and the "paperwork" was quick and simple. All features were explained in detail and demonstrated before I left the dealership. Excellent! More

Second to no one! Service department is second to none; friendly, professional, above and beyond to always help but will let you know if they cannot help. I would not Service department is second to none; friendly, professional, above and beyond to always help but will let you know if they cannot help. I would not go any other dealership for service and I have done so in the past. More

The oil change was done in a very timely manner but the tire rotation was not done. I didn’t notice until I got home and read the work sheet. tire rotation was not done. I didn’t notice until I got home and read the work sheet. More

Somewhat SAD Well, service on October 28,2019 was great. But service received on September 10, 2019 were as follows: Conversation with Josh Berlin ( service man Well, service on October 28,2019 was great. But service received on September 10, 2019 were as follows: Conversation with Josh Berlin ( service manager) on 9-8-2019 My wife’s car hit a curd and blew out two tires in July 2019. We took vehicle to the Ford dealership to get those two tires and two rims plus and additional 2 tires replaced. I specifically asked for hazard warranty on all 4 tires. It was suggested that we contact our Insurance and make a claim with them for 2 blown tires / rims and possibly other repairs. Upon inspection by an insurance adjuster, repairs were more extensive. But I told Safeco / liberty that I wanted hazard warranty on the 2 replacement tires. As for the other 2 tires, I would pay for their hazard warranties on both. Upon working up repair bill, the service manager forgot to charge me for the hazard warranty on the 2 tires I specifically ask for. The service manager said that if we got a flat they would fix it at no charge. Now, this service manager at a Ford dealership has reneged on that conversation. Just today, 9-8-2019, when the service department said they couldn’t find anyplace where we hazard warranty on those tires, my wife called me and I came to that Ford Dealership service center. I reminded the service manager of the agreement he made with me, that he would fix our flats. Well, there was sidewall damage on the tire that was flat. So I expected the tire to be replaced. The service manager didn’t want to replace the tire. Well that got my dander up, but to just eat a mistake made by the service manager, I told service manager to air up that tire that we were leaving, and I would go buy 4 more tires someplace else. He then stated that I didn’t need 4 tires. I said “I know” but that I originally wanted 4 tires with hazard warranty and they forgot to charge me, but would fix my flats. Well, another agreement with service manager where he would replace that damaged tire at his cost and I would pay $30 for hazard warranty for that tire. Thinking we had an agreement, l left the situation with my wife to take care of the hazard warranty payment as agreed. I had to leave to get another child. Upon my wife arriving home, she informed me she HAD to pay for the tire too. Well, I’m very disappointed with the service received. I’ll not purchase tires for the Escape at any Ford Dealership. I have been lied to twice by their service manager. More

After I made them understand that a wrecker need to pick it Took to many phone calls for them to understand what I need. But the work was excellent. And it was finished in a timely fashion. Took to many phone calls for them to understand what I need. But the work was excellent. And it was finished in a timely fashion. More

Fast, Friendly, Great Service I have been very pleased with with my association with this dealership from purchase through all the service calls I have made plus the recall fixes t I have been very pleased with with my association with this dealership from purchase through all the service calls I have made plus the recall fixes the More

Friendly Service you can trust! Brought in my '13 Super-duty for 50K mile maintenance; all work was completed in a timely manner and they even saved me money on parts. I will continu Brought in my '13 Super-duty for 50K mile maintenance; all work was completed in a timely manner and they even saved me money on parts. I will continue using Marler Ford for all my servicing needs. More

Just some down home people, and best price on oil change. This company is first class and has the best price on oil changes , does not take as long as other dealer in this area. Also the service manger Roger This company is first class and has the best price on oil changes , does not take as long as other dealer in this area. Also the service manger Roger Williams helped get my truck code that i did not have, Thanks again. James Holmes More