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Marshal Mize Ford - Service Center

Chattanooga, TN

4.8
716 Reviews

716 Reviews of Marshal Mize Ford - Service Center

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May 21, 2025

Marshall Mize Ford is an excellent dealership and generally easy to deal with. My only issue with them is the decree from their finance department to make the customer pay credit and debit card swip More

by mqjq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Everyone is so nice and helpful. Jamie Harris is excellent to work with. He’s always been helpful when I go in or have to call. More

by Lchesmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025

My experiences with the Marshal Mize Service Dept, mainly Jaime, have been excellent, rating a 5. More

by cowilkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025

They were quick and extremely helpful with the services they provided on my visit to them. More

by zrlauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Blankenship
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025

Convenient location, friendly staff and dependable service accurately performed. Have purchased several vehicles at Marshall-Mize. A very satisfied customer. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Blanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Marshal Mize Ford responded

Frank, Thank you for your glowing review! We’re delighted to hear that you find our location convenient, our staff friendly, and our service dependable and accurate! Your satisfaction means the world, and we’re excited to continue serving you!

April 29, 2025

The service department is very courteous and professional. I am always confident that they have the expertise to take care of my Bronco More

by jgoliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Cline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Greene
May 08, 2025 -

Marshal Mize Ford responded

Thank you for your thoughtful review! We’re pleased to hear that our service department is courteous and professional, giving you confidence in their expertise to care for your Bronco. We’re here to keep your vehicle in top shape for your next visit!

April 27, 2025

They were helpful in getting me in to have the service on my 2021 F150 pickup. I didn't have chance during the weekdays because of work. They were courteous and took care of my truck in a timely manner. Than More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Marshal Mize Ford responded

Tony, Thank you for sharing your experience! We’re glad our team was helpful in accommodating your schedule for the service on your 2021 F150. It’s great to know they were courteous and handled your truck promptly. We look forward to assisting you again whenever you need us!

April 19, 2025

Great experience with them. The service advisor was excellent and very informative. Will definitely be back More

by cnonic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Blanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Kraft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Marshal Mize Ford responded

Thank you for your fantastic feedback! We’re delighted that you had a great experience and found our service advisor excellent and informative. We can’t wait to welcome you back for your next visit!

April 14, 2025

Kaleb took the time to accurately understand the issue we were having with our vehicle and seems to have solved the problem. This was the 4th time we had brought it in to try to resolve a problem. We really More

by susanrouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Blanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Marshal Mize Ford responded

Thank you for sharing your feedback! We’re pleased to hear that Kaleb took the time to carefully understand the issue with your vehicle on your fourth visit and seems to have resolved it. We greatly appreciate your patience and value your comments about Kaleb’s dedication to addressing the problem. We look forward to making your next visit a 5-star-worthy experience!

April 06, 2025

Had a great experience the service was fast the staff was very nice.I would highly recommend do business with Marshal Mize Ford. More

by sgharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Blankenship
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Marshal Mize Ford responded

Thank you for the kind words! We're so glad to hear you had a great experience with our team and fast service. We truly appreciate your recommendation and look forward to serving you again in the future!

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