"Fred (Service Advisor) always listens to my concerns..."
Fred (Service Advisor) always listens to my concerns and/or questions and knowledgeably answers my questions or looks up the answer. Fred is very customer service oriented and makes your service work at Marshall Mize Ford a pleasant experience.
"In for oil change and check up. Service person explained..."
In for oil change and check up. Service person explained that the price had changed a little since last visit which was helpful to know beforehand. He explained the services rendered in a professional and personable manner. I wish I remembered his name... Ken perhaps? At any rate, each time I come to Service Dept. I always have my issues met with promptness and friendly people.
"Prompt service, attentive to my concerns about the..."
Prompt service, attentive to my concerns about the windshield washer fluid line freezing on my 2020 F150 during a recent trip to Indiana where the temperature was 17 degrees. Would definitely recommend Marshall Mize.
"Made an appt yesterday afternoon, got in first thing this..."
Made an appt yesterday afternoon, got in first thing this morning, no waiting! Went to breakfast, came back and were done! Repair to replace broken mirror assembly was complete! Were in and out in a Flash!
"Took my vehicle in for warranty work on the front doors...."
Took my vehicle in for warranty work on the front doors. When I got it back the rubber seal was broken and a pice of trim on the edge of the drivers door. Service tech just laughed about it. I contacted dealer on the problem. I never heard from anyone to fix the problem they caused.