Marshal Mize Ford - Service Center

Service was scheduled, performed and completed without any problems. Guys did a good job as far as I know any problems. Guys did a good job as far as I know More

The Service Advisor ( Eric Blankenship was very helpful at fixing my clock fixed and getting my oil changed. at fixing my clock fixed and getting my oil changed. More

I made an appointment for oil change and Recall (software update). When I arrived, I was told that the appointment was a time to arrive, and get in line. What's the value of an appointment if you still just update). When I arrived, I was told that the appointment was a time to arrive, and get in line. What's the value of an appointment if you still just get in line? Like making a reservation at a restaurant, and being given a beeper and told the wait would be 2 hours. Despite that, the service department hustled up the work, and I was out quicker than the original estimate. Thanks very much. More

Kenneth was a great service representative. He helped us order a mirror that had gotten broken on our truck. He helped us order a mirror that had gotten broken on our truck. More

Kenneth Johnson is the man! Always trust him to help me with my auto service. Always trust him to help me with my auto service. More

Friendly and courteous customer service. Respectful and helpful scheduling appointments. Reliable and efficient maintenance visits. Respectful and helpful scheduling appointments. Reliable and efficient maintenance visits. More

I called late on a Wednesday evening just at closing time but Kenneth still answered the phone. I’m so glad he did because I was stranded because my brake lines burst leaving me no brakes. He made sure time but Kenneth still answered the phone. I’m so glad he did because I was stranded because my brake lines burst leaving me no brakes. He made sure that I was the first customer the next morning so I could get to La Follette, TN for work. THANK YOU KENNETH FOR A GREAT JOB!! More

Service was completed as expected and in timely fashion. No problems. Abel kept me informed. No problems. Abel kept me informed. More

The parts department did their best to be helpful and informative . Cody in service got the task done expeditiously. informative . Cody in service got the task done expeditiously. More

Kenneth Johnson did a great job under difficult circumstances when a piston broke during the test drive after the maintenance. He was very help and did his best to keep the price down and was able circumstances when a piston broke during the test drive after the maintenance. He was very help and did his best to keep the price down and was able to give me a substantial saving over the price that was coming up during the troubleshooting effort. He sent pictures to Ford to see if they could explain how this could have happened. Also had an interment problem with a fuse that show up after taking the car. They sent a tow truck to get my car from the side of the road. Took it back and did a test drive 3 times to get it to fail. They could have just as easily said could not find an issue the first two times and given the car back to me and I would have encountered the problem again after leaving the dealership. I was impressed that they did not give up on it and got it resolve. So again, very impressed on how they worked with me and handled this very difficult and unfortunate situation. I would take my car back to them based on this effort. More