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Marshal Mize Ford - Service Center

Chattanooga, TN

4.8
716 Reviews
Call Service Center (423) 875-2023

716 Reviews of Marshal Mize Ford - Service Center

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January 23, 2025

Survey based on most recent visit. Jamie Harris lied to me. I wrote an email and service manager ignored me. More

by walls.gary
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Marshal Mize Ford responded

walls.gary, Thank you for sharing your feedback. We’re sorry to hear about your experience, as our goal is always to provide exceptional service to our guests. To address this matter further, please don’t hesitate to reach out to us at (423) 875-2058. Your input is important to us, and we appreciate the opportunity to assist you.

January 21, 2025

Great Service, quick turnaround, second time I have serviced this vehicle here. Staff was friendly and quick. More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Blankenship
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Marshal Mize Ford responded

john, Thank you for sharing your experience! We're delighted to hear that you received great service and a quick turnaround during your visit. It's wonderful to know our friendly staff made your second service experience just as smooth. We look forward to serving you again in the future!

January 20, 2025

Great dealer, excellent service, friendly staff, parts guys are awesome too. Would definitely recommend bringing your vehicle here. More

by Reilers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Hunsucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Blankenship
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Blanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Falicha Newton
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Jan 20, 2025 -

Marshal Mize Ford responded

Reilers, Thank you for your kind words and recommendation. We're glad to hear you had a great experience with our service and staff, including our awesome parts team. We look forward to serving you again!

January 18, 2025

Marshal Mize was very customer oriented. They kept me updated about the service of my vehicle and offered refreshments while waiting. More

by cclewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Blanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Marshal Mize Ford responded

cclewis, Thank you for sharing your experience! We're thrilled to hear you found our team customer-oriented and appreciated the updates on your vehicle and refreshments while you waited. We look forward to serving you again in the future!

January 15, 2025

Service was excellent. I didn't have an appointment but needed an oil change and my brakes checked. Eric Blankenship got me right in, followed up with me, and took care of More

by jgore1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Blankenship
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Marshal Mize Ford responded

jgore1980, Thank you for sharing your experience! We're thrilled to hear Eric provided excellent service and was able to get you taken care of quickly, even without an appointment. Your satisfaction is our top priority, and we appreciate your trust. We look forward to assisting you again in the future!

January 14, 2025

The service is dependable. By that, I mean the mechanics do their jobs well. The service advisor are friendly and helpful. Thanks. More

by Samuel@OT10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Blanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Marshal Mize Ford responded

Samuel@OT10, Thank you for your kind words! We're glad to hear you found our service dependable and that our mechanics and service advisors provided excellent support. Your trust means a lot to us, and we’re here whenever you need assistance. See you next time!

January 12, 2025

Service department was great! Jamie has been helpful every time. Will definitely be back soon. More

by Taylorray0824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Marshal Mize Ford responded

Taylorray0824, Thank you for your kind words! We're glad to hear our service department has consistently provided great care, and that Jamie has been so helpful. We look forward to seeing you again soon!

January 10, 2025

Friendly service and always checking in with those of us who were waiting. Dylan checked back with me and helped answer questions regarding further evaluation and service if needed. More

by uneed2laugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Marshal Mize Ford responded

uneed2laugh, Thank you for sharing your experience! We’re glad to hear you received friendly service and that Dylan was attentive, checking in and answering your questions about further evaluation and service. We look forward to assisting you again in the future!

January 09, 2025

Service advisor was very friendly and the service was great and fast. Would definitely recommend. More

by badkittyhp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Blanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Marshal Mize Ford responded

badkittyhp, Thank you for your review! We're thrilled to hear that your service advisor provided a friendly experience and that your service was quick. We appreciate your recommendation and look forward to serving you again!

December 29, 2024

I'm rating the service visit, not the entire dealership. Service writer was friendly and knowledgeable. Cashier was super nice and efficient. More

by Al Blanco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma Maynard, Falicha Newton
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Dec 30, 2024 -

Marshal Mize Ford responded

Al, Thank you for your review! We’re glad to hear your service visit went smoothly and that both our service writer and cashier provided friendly and efficient assistance. We appreciate your feedback and hope to see you again for your future service needs!

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