Marshal Mize Ford - Service Center

wait, wait, wait First off they sold me a lemon. Don't ever buy a focus or fiesta with an automatic transmission because they simply don't work. In fact the state of C First off they sold me a lemon. Don't ever buy a focus or fiesta with an automatic transmission because they simply don't work. In fact the state of California and others are involved in a suit against Ford because of this. Ford doesn't admit there is a problem and good luck trying to get it fixed. I am working on trying to get my third clutch in 60,000 miles. Each time you make an appointment and your car sits there with nothing being done for three, four, or five days. Even then they only run a diagnostic and order the replacement parts which usually take additional weeks if not months and require an additional appointment and more time without a vehicle. A terrible brand and a poorly managed dealer and service department. The current focus/lemon will be my third and FINAL Ford. More

Excellent Service Marshall Mize has always given me excellent service! Will continue going there for as long as I own my F150. Service Advisors are very friendly and qu Marshall Mize has always given me excellent service! Will continue going there for as long as I own my F150. Service Advisors are very friendly and quick to get you in/out. More

They sold me a lemon This place is not friendly, rude, liars, and most importantly RASCIST! The service department is trash and will destroy your car and lie about it. My This place is not friendly, rude, liars, and most importantly RASCIST! The service department is trash and will destroy your car and lie about it. My husband bought a brand new Ford he took ot to the dealership for its routine oil change and when he received his car back the engine light camed on. He took the vehicle back to them. Come to fine out it was its O2 sensor (dealership claims) i believe when they did the oil change they drstroyed it , which they claimed it was cause by a rodent they fix it. They charge me $400 to fix it BECAUSE they said it wasn't covered under warranty. Couple day later this brand new vehicle started making a noise.(popping) Took it back to the dealership come to find out the dealership somehow messed up my breaks but fix it. COUPLE DAYS after that my car started to make another noise (clicking) took it back up there. They claim they fix it days later the same noise stated again. Took the car up there 3x for same issue the tech Kenny heard the noise SEVERAL TIMES THEN lied to the supervisior Mich stating he didn't hear anything they sent my issue off to Ford corporate to try to send a special to determine the issue. 3 days later Roberta the customer service representative from FORD was very disrespectful and even laugh on the phone about my situation. She even told me to prove that my issue exists and even hung the phone up in my face MARSHAL MIZE FORD 153H HIXSON IS A JOKE. Customer service horrible. They are racists They pick and help out "CERTAIN" CUSTOMERS and the ones they dont want to help, they will make you look like a fool. DON'T WASTE YOUR TIME FOR TERRIBLE SERVICE.even from April in the Financial office is a JOKE. I've never been more humiliate in my life until I purchased a Ford from MARSHALL MIZE ON 153! More

PianoMan7568 We have 3 Ford vehicles, all purchased at Marshal Mize and all get serviced at Marshal Mize. I've had a lot of service technicians over the years, but We have 3 Ford vehicles, all purchased at Marshal Mize and all get serviced at Marshal Mize. I've had a lot of service technicians over the years, but the best by far and the only one I prefer to work with is Zach Carter. He deals with many people every day, but he treats me like I'm his only customer. I have nothing but praise for my service experience, especially when I'm dealing with Zach! More

Easy and fast I didn’t realize that service was by appointment...so I showed up at 830 in the morning and they were happy to work me in! Made my day! Thank you Jimm I didn’t realize that service was by appointment...so I showed up at 830 in the morning and they were happy to work me in! Made my day! Thank you Jimmy! More