Marshal Mize Ford - Service Center

The Excellent service! Always has been! Excellent service! Made sure work was completed quickly. Responded with all information needed to complete recall to Ford. Would use again as needed Excellent service! Made sure work was completed quickly. Responded with all information needed to complete recall to Ford. Would use again as needed for both our Ford vehicles. More

All the work was completed satisfactorily and on time. The work was completed satisfactorily and on time. The employee was courteous and kept me informed of the repair work as he said he would. Can't ask The work was completed satisfactorily and on time. The employee was courteous and kept me informed of the repair work as he said he would. Can't ask for more. More

Service The service dept is one of the best in this area. I was immediately greeted upon arrival, met with my appointed service tech and waited a short time The service dept is one of the best in this area. I was immediately greeted upon arrival, met with my appointed service tech and waited a short time for the service work. Everyone was extremely nice and the service was fast and complete More

My experience with Marshal Mize was excellent! I had tried to get Larry Hill to help me (I don’t live in Chattanooga) but they wouldn’t even try. My car would turn off while I driving down the road. Bei tried to get Larry Hill to help me (I don’t live in Chattanooga) but they wouldn’t even try. My car would turn off while I driving down the road. Being pregnant and having a 2 year old, it’s pretty scary for your vehicle to just shut down whenever it wants to! Turns out there was a recall on my vehicle but Larry Hill wouldn’t even take a look at it without charging me $85/hour. I sent a message to Marshal Mize and they returned a call to me within a couple hours. I was very impressed. They told me to bring the car in right away and they would take a look at it. They had my car fixed in a few hours with no charge. Thanks so much Marshal Mize!! More

F350 truck was towed to Marshal Mize under warranty. Service department at Marshal Mize informed Ford Motors that my husband was reponsible for the rear axle breaking. They stated that he had to cause Service department at Marshal Mize informed Ford Motors that my husband was reponsible for the rear axle breaking. They stated that he had to cause the break. Frank was hauling our John Deere tractor that weighs 3480 pds on a straight paved road. We had a witness to the incident. Marshal Mize refused to contact the witness. Ford Motor then denied the claim. We went to pick up some keys that were in the truck and service placed all the bearings in a box in the back of the truck and it rained 1 1/2 inches. That was very careless and unprofessional. These parts should have been placed in the cab. Then we decided to tow the truck to Mtn View Ford. Marshal Mize Ford was being very difficult with the tow truck driver. It took him 1 1/2 hours to get the truck. The service department at MTN View Ford states that there was an issue with the bearings. It should have been covered under the warranty. Estimated cost to fix is about $2800. My husband tried to discuss the issue with the owner and he just ignored him. We have purchased two trucks from Marshal Mize in the past 3 years. Never again! The only person that was professional and friendly at Marshal Mize Ford was our original salesperson, Eddie Owensby. He's a great guy. More

I was in the process of transferring a lease of my 2012 Ford 150 I leased from Marshal Mize in June of 2012. I was sent a notice from Ford Credit stating the transfer was approved and that several signatu Ford 150 I leased from Marshal Mize in June of 2012. I was sent a notice from Ford Credit stating the transfer was approved and that several signatures were required on various documents to finalize the transfer. One of these documents required that the originating dealer initial and sign as the lessor. On April 13’Th, I entered the dealership and started speaking with Phil Dyer, the General Sales Manager. After a brief explanation of what the documents were for, Phil’s belligerent attitude began. At first, he was simply curt and slightly inconsiderate in his speech, stating things like, “I don’t care what it’s for, I’m not signing this.” After a few moments, he became outright hostile in his speech and body language and I honestly felt like I was being treated as if I were trying to do something illegal in asking for the dealership to sign the paperwork. I can certainly understand that they needed to verify what the paperwork was for but there was absolutely no desire what-so-ever displayed to help me understand why he was refusing to sign, and the only answer I got from him was that “I don’t care what you say, there’s no way I’m signing this” All of these actions and statements were made in front of multiple employees and customers. I asked to speak with the GM, and he stated he WAS the GM, which wasn’t the case. All in all, nothing was done that day and I left. I went back to the dealership the following Monday (April 15th) and again spoke with Phil Dyer. At first he seemed calm and got Ford Credit on the line while I stood waiting. At one point, he said something to the rep on the phone that didn’t apply to me and I started to interject that what he said wasn’t correct, but before I spoke 3 words, he stuck his hand in my face and said “you need to be quiet”. I was flabbergasted, never in my 36 year have I ever been treated with such complete disrespect from a company of which I was a customer in good standing with. I never-the-less tried to speak again and he told the rep to hold on while he turned to confront me. He then stated, “Look, you need to keep your mouth shut! Don’t say one more word or you can just take this paper work and leave.” Again, I was astounded that this man was treating me this way, all the while, several employees (who were glancing nervously my way during the whole situation) and other customers were well within earshot. I opened my mouth to try and again explain that he needed to look at some of the other information on the paperwork, and he turned away from me, got on the phone with the Ford Credit rep, and told them he would have to call them back. At this point, he slammed the phone down and turned to confront me again and stated, “Listen very closely, you need to keep your mouth shut…don’t say another word….if you want our help you are going to stand there and keep quiet. Now I’m going to have to go back to a private office to call these people back just so I can get some quiet! Do you understand what I’m saying?” At this point, I simply stared at the guy…I was way beyond being upset, I was simply amazed. He then left me standing at the service counter while he walked away to an office in the back I presume. After about 10 minutes, he came back, stuck his hand out for the paperwork, and initialed on the line, and said, “There”. At this point, I would like to say that at no time during this whole situation did I ever raise my voice, become rude, or act in any way that would be confrontational. There were plenty of people around that could attest to this. To continue, after he handed my paperwork back to me, I told him I would like to speak to the General Manger. At first, he pointed at himself and said, “I AM the General Manager.” I said, “Not a General Sales Manager, the General Manager, the one sitting in that office.” I pointed to the office where the general manager sat. He replied, “That’s not going to happen” I said, “So you mean to tell me you’re going to refuse me the ability to speak to your General Manager?” He then said, “I own part of this dealership and he’s my brother, so it’s not going to do any good.” I said, “Well I would like to speak to your brother then.” He then walked in the General Manager’s office, closed the door and spoke to Todd Dyer, the General Manager for about 5 min before coming back out and stating that I could go on in. The meeting with Todd Dyer was as expected. Although, he was pleasant and respectful in his communication with me I never got any apologies from him, or even admissions that things should have been handled differently, just that he “wasn’t here or didn’t observe” what happened so he can’t make any statements concerning the events or conversations had between Phil Dyer and myself. The closest thing to even admitting something awry had taken place, was a blanket statement that “people sometimes make mistakes”. At the end of the conversation I simply said that I would like either one of two things. A simple apology because of the way I was treated, or his district manager’s contact information. He stated that an apology wasn’t going to happen, and that he would take my information down and send me his district manager’s information. I’m not holding my breath on ever getting that information from him. Normally, I would brush situation like this off and move on, but as I stated about, I have NEVER been treated with such animosity, insincerity, hostility, and outright rudeness as I have been treated by this dealership, and I feel like this situation must be made aware of so that others can possibly avoid the extremely unpleasant experience that I went through. More