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Marshall Dry Ridge Toyota

Dry Ridge, KY

3.0
160 Reviews
Thirteen time Toyota Presidents Award Winner, proudly serving Dry Ridge, KY and the Greater Cincinnati area. We have been family owned and operated since 1989. From new Toyota models to used cars. From maintenance and repairs to Toyota finance Marshall Dry Ridge Toyota has you covered. The Marshall Dry Ridge Toyota auto repair and service team believes excellence is a continuous pursuit. As such, we are constantly training, re-training, and upgrading our maintenance shops with the latest technologies available. Come once, and you’ll immediately see the difference. You don’t have to take just our word for it, ask around. The word on our high level of customer satisfaction has spread fast. And while you wait you can relax in our lounge or enjoy a meal in our cafe’ that is cooked fresh while you wait. Please visit us in person to see our stellar lineup of new Toyota models, including the Camry, Tacoma, Tundra, Corolla, and Highlander. We also have an impressive used car inventory. You can find us easily right off the Dry Ridge exit at 9 Taft Highway, Dry Ridge, KY.
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9 Taft Highway

Dry Ridge, KY

41035

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Showing 160 reviews

November 05, 2012

After a little bit of a fight with the sales manager over the warranty. But eventually the sales manager decided to work with me, and get the job done. But mark in the service department was a wonderful help More

by Cwade29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark in service
Jan 07, 2013 -

Marshall Dry Ridge Toyota responded

Thanks you for your response. We are truly glad that we were able to solve the issue to your problem. If there is any further assistance we can offer, please don't hesitate to contact us. Thank You! Chris Hartsfield

October 28, 2012

My husband and I had a good experience while shopping for our new Camry at Dry Ridge Toyota. We initially just stopped to test drive a car, but ended up driving away in one. More

by calford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jared Asher
Jan 07, 2013 -

Marshall Dry Ridge Toyota responded

Thank you for taking the time to post a review about your recent experience here at Dry Ridge Toyota. We go the extra mile to assure that your purchase process is a great one. If there is anything we can do for you in the near future, I look forward to assisting you in any way possible. Thanks! Chris Hartsfield Sales Manager

October 26, 2012

I brought my Camry in for 15,000 mile service and Daniel took great care of me. Great service, quick turnaround, quality work, happy customer! More

by npicciuto
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Heeg
Jan 07, 2013 -

Marshall Dry Ridge Toyota responded

From the entire Dry Ridge Team, we truly appreciate your business. If there is anything we can do for you in the near future, please do not hesitate to call us! Thank You for your Business! Chris Hartsfield Sales Manager

October 16, 2012

I rated Dry Ridge Toyota with the highest rating because of their service and friendliness, especialy Mark Eldridge, He was very busy the day I was there, but still took time to take care of my special need More

by lrdeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Eldridge
Jan 07, 2013 -

Marshall Dry Ridge Toyota responded

We at Dry Ridge Toyota truly appreciate your service business. We look forward to serving all of you automotive needs for years to come! Thanks Again! Chris Hartsfield Sales Manager

October 08, 2012

Starting with my first contact to Dry Ridge Toyota and having the opportunity to speak with Steve Payne..our entire experience was very positive. Steve was extremely helpful and provided professional and More

by jwamka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for taking the time to post about your excellent experience here at Dry Ridge Toyota. We look forward to serving your automotive needs for now, and for years to come. Thank You Chris Hartsfield Sales Manager

September 23, 2012

I live in New Paris Ohio. I have been looking for a used Tundra for over a year. I could not find the quality and price I was looking for in my area. I searched the internet and found the truck I was lookin More

by gunrunner67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 10, 2012 -

Marshall Dry Ridge Toyota responded

I am glad that you had a great experience utilizing our internet buying process. We have worked tirelessly to assure that the process is smooth and refined. We look forward to exceeding your expectations with every contact! Chris Hartsfield Sales Manager

September 05, 2012

Bennie was wonderful in helping to find the perfect car! I went to look at a CTS & drove away with a 2006 Avalon; he asked me a few questions and knew exactly what I was looking for. Thanks Bennie, I cou More

by cinswood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bennie
Oct 10, 2012 -

Marshall Dry Ridge Toyota responded

I want to thank you for posting kind words about your experience, as well as about Bennie. He is happy that he was able to make your experience a good one. Chris Hartsfield Sales Manager

August 25, 2012

Mike and Chris were great with me. I am a single mom and it took me awhile to figure out what I wanted. They listed the pros and cons on all the cars I drove. Thanks I love my new car!!!! Tracy More

by tracy.tattershall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huff , Chris Jobe, Mike Griese
Oct 10, 2012 -

Marshall Dry Ridge Toyota responded

I appreciate you taking the time to post this review. I'm glad that we were able to meet your needs, and we look forward to serving you in the future. Chris Hartsfield Sales Manager

July 25, 2012

Just purchase a 2010 rav4, used, from Bennie Niece. Bennie was very helpful and friendly from the start. The vehicle we bought had just been taken in on trade and not even in the system yet, but he did More

by Chris Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bennie Niece
Aug 02, 2012 -

Marshall Dry Ridge Toyota responded

THank you for taking time out of your busy schedule to tell everyone how great of a job Bennie did for you. He is relatively new to sales, and he is glad to know that he is moving in the right direction. Looking forward to serving you in the future! Chris Hartsfield Sales Manager

Aug 02, 2012 -

Marshall Dry Ridge Toyota responded

THank you for taking time out of your busy schedule to tell everyone how great of a job Bennie did for you. He is relatively new to sales, and he is glad to know that he is moving in the right direction. Looking forward to serving you in the future! Chris Hartsfield Sales Manager

July 11, 2012

Late on Dec 30, 2011, while driving from Ottawa, Ontario, Canada, on I71 on route to Arizona for the winter, we had stopped for gas when my wife noticed that my spare tire was showing below the profile of my More

by chimo77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Center - contact unknow - regrets
Aug 02, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for your kind words. We feel that "going the extra mile" is not something you do out of the goodness of your heart.....but something you do every day to improve customer satisfaction, and make Dry Ridge Toyota a better place to shop. Our service department is glad to know that they have made a new customer, regardless of where you live!!! Thanks Again! Chris Hartsfield Sales Manager

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