Marshall Dry Ridge Toyota

Mike and Chris were great with me. I am a single mom and it took me awhile to figure out what I wanted. They listed the pros and cons on all the cars I drove. Thanks I love my new car!!!! Tracy it took me awhile to figure out what I wanted. They listed the pros and cons on all the cars I drove. Thanks I love my new car!!!! Tracy More

Just purchase a 2010 rav4, used, from Bennie Niece. Bennie was very helpful and friendly from the start. The vehicle we bought had just been taken in on trade and not even in the system yet, but he did Bennie was very helpful and friendly from the start. The vehicle we bought had just been taken in on trade and not even in the system yet, but he didnt give up until he got us in the price range we wanted with a great warranty. While we waited he made sure the car got serviced, washed, and even schealed a full detail later on in the week. All together we left very satisfied. The staff and financial advisers were great to work with also. GREAT PLACE TO BUY A VEHICLE. More

Late on Dec 30, 2011, while driving from Ottawa, Ontario, Canada, on I71 on route to Arizona for the winter, we had stopped for gas when my wife noticed that my spare tire was showing below the profile of my Canada, on I71 on route to Arizona for the winter, we had stopped for gas when my wife noticed that my spare tire was showing below the profile of my Toyota Sienna. I immediately contacted the closest Toyota dealer - Dry Ridge Toyota, and they said "bring her on down!”. When I arrived, 30 minutes later, at the dealership the service crew immediately assigned a service tech to my vehicle. We were directed into your fabulous customer lounge area and were made comfortable. Within 15 minutes, the problem was identified (the Toyota service Center in Ottawa had not properly secured the spare tire when a recall repair had been complete in late Nov 2011); the tire was re-secured and the van was delivered back to us. The tech had the added problem of removing our gear loaded in the back of the van (for our forth coming 4 month stay in Arizona)to get access to the tire bolt. The attention and service that we received, particularly on a late busy Friday afternoon before the New Years Eve long weekend, was spectacular. Your new facility is remarkable, very customer oriented, comfortable and friendly. All the staff we encountered was friendly, courteous and helpful. And as a great New Years Eve surprise we were not charge any fee for the service. Thank you for the great experience. Bob and Gail Lewis Ottawa, Ontario, Canada More

Best car buying experience ever! The finance guy that we worked with was friendly and down to earth. Melissa was fast and worked to get us in and out as fast as possible. worked with was friendly and down to earth. Melissa was fast and worked to get us in and out as fast as possible. More

I am happy to report that my husband and I just purchased our 5th Toyota from Dry Ridge on Friday June 29th. Before coming to the dealership I had an extensive phone conversation with Steve in finance, who our 5th Toyota from Dry Ridge on Friday June 29th. Before coming to the dealership I had an extensive phone conversation with Steve in finance, who was able to answer each and every question without hesitation. When arriving at the dealership we worked with Bernie and Mike G, who were very knowledgeable, helpful, courteous and professional. I recommend Dry Ridge Toyota to all friends and family as I am certain that Dry Ridge is the only place to purchase a vehicle Hassle Free. I also would like to take a moment and let others know that Dry Ridge has the absolute BEST Service Department. Having been a customer for several years, I will never have my Toyota’s serviced any place else. Keep up the GREAT work service department….. Dry Ridge Toyota has indeed exceeded my expectations, thank you again to Bernie, Mike G and Steve. I could not have asked for a smoother process. I am very very happy with my 2012 Venza. More

The staff at Dry Ridge Toyota is very knowledgeable, helpful and patient. The personal attention from Rob Marshall (Dry Ridge Toyota’s Owner) was very much appreciated. Many thanks to Kyle Ganshir helpful and patient. The personal attention from Rob Marshall (Dry Ridge Toyota’s Owner) was very much appreciated. Many thanks to Kyle Ganshirt, Bonnie Finley and Randy Moore for their dedication to customer service. We love our beautiful new Toyota Tacoma! We will highly recommend Dry Ridge Toyota to all our family and friends. Thank you. Tony and Lyn Tuttle More

Friendly, efficient, personable service. Very knowledgable sales staff. No hassle, flexible financing. Melissa and Bonnie were so great to work with. They understood our terms and helped us wa knowledgable sales staff. No hassle, flexible financing. Melissa and Bonnie were so great to work with. They understood our terms and helped us walk through every step of our buying process at an extremely thorough and comfortable pace. More

This guy, mike griese, is ridiculous! I drove 3 hours from central Ohio to buy a beautiful preowned venza that dry ridge had posted online. My trade was valued at $5600 by auto trader, $5200 by kbb and $ from central Ohio to buy a beautiful preowned venza that dry ridge had posted online. My trade was valued at $5600 by auto trader, $5200 by kbb and $6100 by my bank. My salesman was very polite and professional so I made the trip down. When I arrived, Mike Griese DIDNT EVEN LOOK at my car, he was EXTREMELY RUDE and Arrogantly stated that my car was only worth $2200. He told me that he "looked at the carfax" and that the airbags had been deployed 4 times. This was a BLATANT lie. He refused to show me this mythical carfax. I promptly left, as I knew they were not being honest with me. So, I stopped at Kerry Toyota on the way back Ohio. They were VERY HELPFUL, POLITE, and PROFFESSIONAL. They showed me the carfax and my car had only been in one accident and the airbags had never been deployed! (imagine that!) I bought a Venza from them and KERRY gave me $5000 for my trade. I would HIGHLY recommend you avoid this dealership. They are crooks! I couldn't believe how obnoxious mike griese was to me, especially since I drove 3 HOURS to give them $25000 of my hard earned money! Go to Kerry instead! More

I have been a car owner for 35 years. This past week, I had the best buying experience of my life. Chris Jobe, Matt Sensel, and Bonnie Finley helped me purchase a Scion xB. The process was simple and the had the best buying experience of my life. Chris Jobe, Matt Sensel, and Bonnie Finley helped me purchase a Scion xB. The process was simple and the assistance was remarkably engaging. Chris is the manager of the Scions and he is very knowledgable. There is no hassle to look, no hassle to buy, he wanted to guarantee that I was happy with the right decision. After test driving an xB, I told him I wanted to see what kind of interest rate I could receive. This is when the floor manager Matt Sensel stepped in and searched for the absolute best interest rate. I was thrilled with the low interest rate and the pure price guarantee that Scion puts forth on their vehicles. That night when I went home to think about it, I knew exactly what it would cost for me to purchase the car. When I made my decision to purchase, they found the color, took care of the added extras of which I ordered and notified me that the car was ready for pickup today. Upon arriving, Bonnie took me back to the loan office and walked me through a variety of options demonstrating the length and APR of different maturity dates on the loans. It's been a long time since I have dealt with individuals who were courteous, respectful, and more concerned with me being happy then the store making another dollar off of me. Mr. Marshall should be proud of the quality of his staff. Moreover, he should celebrate the fact that Dry Ridge Toyota is a staple in the Northern Kentucky community and should not go unnoticed for its excellent service, quality care, and best prices for new cars. Respectfully submitted, Durell Butch Hamm a ten year Toyota owner and a new Scion lover! More

Awesome dealership that definitely is truly Awesome dealership that definitely is truly Professional in every way. Best experience I have ever had buying a vehicle. I will definitely Go b Awesome dealership that definitely is truly Professional in every way. Best experience I have ever had buying a vehicle. I will definitely Go back for my next vehicle. More