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51 Reviews of Martin Honda - Service Center
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August 20, 2018
Awesome Service; Great People Martin Honda's service department is both professional and courteous. They have been servicing my vehicles ever since my family and I moved to DE in 2 Martin Honda's service department is both professional and courteous. They have been servicing my vehicles ever since my family and I moved to DE in 2013. I am particularly fond of John Bosch. He is a friendly, knowledgeable, and an informative service specialist. Excellent service! Thanks! More
by jpinder
Employees Worked With
John Bosch
March 30, 2018
excellent service,provided in a timely manner! Even though the Honda computers were not working, Mr. Brilhart used his own cell phone to determine that my repairs were covered by the warranty. My Even though the Honda computers were not working, Mr. Brilhart used his own cell phone to determine that my repairs were covered by the warranty. My repairs were done in a matter of minutes, also. More
by appreciative
Employees Worked With
douglas brilhart
March 28, 2017
Rude and not accommodating at all I bought a Honda CRV from this dealership and it will be the last vehicle I will ever buy from them. The vehicle was fine but nothing to rave about I bought a Honda CRV from this dealership and it will be the last vehicle I will ever buy from them. The vehicle was fine but nothing to rave about . But ongoing maintenance and having to deal with this service department is completely intolerable . The telephone operators act rude when you try to make an appointment as if they are doing you a favor and trust me they're not .. The service people themselves are OK but are clearly trained to find things wrong and then soak you for every penny your worth. I finally traded in the CRV for a non-Honda product and I'm very relieved I no longer have to deal with these people . More
by T031370h
Employees Worked With
Multiple employees over 11 years
April 21, 2016
WAS DECLINED SERVICE I PURCHASED A 2009 USED CHEVY AVEO FROM MARTIN USED CARS IN DEC 2015. CAR WAS MAKING ALL KINDS OF NOISE AND OTHER ISSUES WAS TAKEN CARE OF RIGHT AWAY. I PURCHASED A 2009 USED CHEVY AVEO FROM MARTIN USED CARS IN DEC 2015. CAR WAS MAKING ALL KINDS OF NOISE AND OTHER ISSUES WAS TAKEN CARE OF RIGHT AWAY. WELL 3 MONTHS LATER THIS CAR WHEN DRIVING AUTOMATICALLY SLOWS DOWN LIKE GOING TO CUT OFF THE RPM GOES FROM O TO 3 THAN DROPS DOWN AND TO 0. WHILE SITTING AT LIGHT THE CAR RPM MOVES TO 3 LIKE I AM PUSHING GAS . I CALLED SERVICE AND WAS TOLD THEY CANNOT NOT LOOK AT CAR BECAUSE THEY DONT WORK ON CHEVY . I REALLY DONT UNDERSTAND WHY SELL TO ME AND CANT FIX IT. ALSO I LOOKED ON INTERNET THIS CAR AND YEAR HAS ENGINE PROBLEMS. More
by Stephanie Henry
Employees Worked With
NOT SURE WHO ANSWERED PHONE IN SERVICE DEPT IT WAS MAZDA DEPT
December 06, 2015
My last visit was a. My last service call the other day for my 2011 Honda Odyssey was outstanding experience. All the employees I dealt with were extremely helpful and cou My last service call the other day for my 2011 Honda Odyssey was outstanding experience. All the employees I dealt with were extremely helpful and courteous. Also during my wait I went up to the showroom to browse around where I saw my sales rep Dave Eno for many years who has assisted in my last two purchases from Martin. Even on this visit he goes out of his way to be extremely helpful but at the same time not over bearing. His suggestions on my future purchases were extremely helpful. I have to say Martin Honda continues to be an awesome dealership to deal with. More
by Brian
Employees Worked With
David Eno
December 03, 2015
excellent customer service and knowledgeable people Very friendly and prifessional staff. I wish we had similar staff in Walmart as well. I go to Walmart more often as compared to Martin :) Very friendly and prifessional staff. I wish we had similar staff in Walmart as well. I go to Walmart more often as compared to Martin :) More
by godbole_sanjaya
Employees Worked With
Tushar Shah
June 29, 2015
Want to tell me I'm out of blinker fluid too? I'm not sure if I'm not taken seriously because I'm a woman, but I went in three times because my Insight was making a high pitched whine when acceler I'm not sure if I'm not taken seriously because I'm a woman, but I went in three times because my Insight was making a high pitched whine when accelerating and also noticed a decrease in power. The first tech told me he could hear it, but wasn't sure what it was. Then he told his supervisor he didn't hear a thing. The second tech told me he heard it and would try to figure out what it was, but he couldn't diagnose the issue. To his credit, he at least reset my tpms sensors like I requested the first time. The third tech told me that it's my alternator and that it's "normal" because my car has high miles. Let me educate your service team, because they clearly are ignorant: the Honda Insight does NOT have an alternator. I'll repeat that, so you can marinate in it for a second. Honda Insights DO NOT have alternators. In lieu of an alternator... the IMA (Intergrated Motor Assist) functions as the alternator. It also has a DC to DC conversion. So! Logic tells us that when my car went into your shop, noise free, and came out making noise after you performed an IMA update... that the issue lies within the IMA system. Does that sound about right? I know my car, I know, to a degree, what I'm talking about. Don't brush me off because I'm a woman and you assume I'm ignorant when it comes to cars. More
by Tomato36
Employees Worked With
Bob McCool, John Bosch
March 12, 2014
Sales was ok but they send you from one person to the next trying to sell you this extra or that extra so if you are trying to keep the total cost under a specific $ amount you have to go back to the oth next trying to sell you this extra or that extra so if you are trying to keep the total cost under a specific $ amount you have to go back to the other person to get rid of something. I loved my sales rep. he was amazing but unforunately he no longer works at Marin Honda. The give you your first oil change for free and when I redeemed it I had no issues. But a Year and 2 months after I bought my car the clutch went. Note I know how to drive stick/this is not my first. They claimed that I burnt it up. Ok fine if I did it I did it but it wasn't covered under warrenty and they wanted to chaerge me $1335! Really? I still was ok, everyone around me told me that this was wrong so just to be safe I called Honda Customer Service in CA. They informed me they would put a case magager on it and check it out. They finally got back to me and told me there was nothing they could do it was my fault the clutch went bad. I said fine and payed it and still kept my cool. Little frustrated that it cost so much but what could I do you know. I asked for a copy of the report of what the case manager found. The service department said they didn't have it. I though ok that is fine I would call Customer Service and get it mailed to me or something. 2 Weeks later the Customer Service Lady called me back and I asked her for it. She stated," A report of What? That I called the service manager?" Really? that was your full investigation? One phone call from CA to DE. For them to tell you that it was my fault. Really, as I told them from the begining if it is my fault I take the blame, FINE! But I couldn't spent that kinda of money on a BRAND NEW CAR with out someone looking into it. I have very disappointed and plan to sell my car. I know longer wish to do business with you or your affiliate companies such as KIA. If any one is looking for a HONDA Fit 2012 bought in Dec. of 2012 and babied I have one available. More
by Golgotha
Employees Worked With
Andrea Hillard
November 02, 2012
We were passing through town on our way home to Canada, 'twas a dark and stormy night, and one of our rear brakes was making an awful noise. I called at 7 AM on a Staurday morning to get an appointment as 'twas a dark and stormy night, and one of our rear brakes was making an awful noise. I called at 7 AM on a Staurday morning to get an appointment as soon as possible, expecting to spend the day in Newark. Instead I got an appointment immediately and three hours later were on our way home with new brake. I did not like having this brake fail on me but Gary and the other folks at Honda Martin made the experience (almost) pleasant: courteous and prompt service, everything well explained: all in all, extremely happy with you guys did, thanks a lot ! Jean C. from Montreal More
by pirate69
Employees Worked With
Gary Austin
October 16, 2012
I purchased an used vehicle from this dealership just about a month ago. Already, there is something wrong with my car. So the first thing I did was make an appointment for the service department. Had a about a month ago. Already, there is something wrong with my car. So the first thing I did was make an appointment for the service department. Had an appointment for 7am, believing that my car would be looked at that morning. I decided to give them a call, 8 hours later to get the status of my car. Come to find out, they didn't even take a look at it yet. I was not informed that my car would not be looked at first, as well as it not being done of course. The service department inconvenienced me a great deal, being without a car until they are finished with it. When I asked about a temporary car or a loaner car until then, Joe informed me that it wouldn't be possible. Worst experience ever! More
by Tmp0425
Employees Worked With
Joe
