Martin Main Line Honda

After inquiring about a car I found on line, I was told to come in and see the car. I called later that day and salesman said car was "sold". I watched the listing on the dealerships website over the next to come in and see the car. I called later that day and salesman said car was "sold". I watched the listing on the dealerships website over the next few days. Listing for the car went from sold, to contact us of the price, but was still listed 5 days later. I decided to go to the dealership to see why this car was still listed when I was told it was sold 5 days ago. The salesman told me that he car had'nt been inspected before being posted on line and they found out that the car had structural bandage. He said that the car was sold to a used car dealership 5 days ago because they can't sell cars wih that kind of damage at Honda; and that someone must have forgotten to take the listing off the site.I asked him why the listing had changed on the Honda website from "8,500", to "sold", to "contact us for price" all while this vehicle was supposedly "not sellable" someone obviously updated this listing. He did not have an answer for me. I'm not sure what happened (possibly the fact that the salesman quoted me significantly less then the posting on the Honda site and they didn't want to lose money). Whatever happened, the whole experience was unprofessional, unethical, and just wrong! I did not expect this from a place like Honda! I have had very pleasant experiences at other Honda dealerships, but I would NOT go back to this one or recommend this dealership to ANYONE! More

Got very competitive price on '08 Pre-certified Honda Odyssey during summer '11. During an early 1st snow a few months later, we noticed the rear defroster only worked at the top of the rear window and m Odyssey during summer '11. During an early 1st snow a few months later, we noticed the rear defroster only worked at the top of the rear window and made a service appointment. Steve's team concluded the defroster's grid had missing spots that would have been impossible to test during the summer. It was probably due to the original owner's magnet breaking down the connections. Although a pre-cert warranty does NOT cover this component, Steve followed through with a customer-first spirit and did the right thing by replacing the rear window. This is not always the case during these bottom line first times, so I appreciate him looking at the problem as if it was his car. Please keep up the great work! More

I purchased a pre-owned Accord from Martin Main Line Honda. While the price was good, the overall sales experience was horrible. Tobak lied about how long the car had been in inventory (confirmed by p Honda. While the price was good, the overall sales experience was horrible. Tobak lied about how long the car had been in inventory (confirmed by paperwork that it had not been on the lot for "only a month," but at least 6 months), Tobak and the sales manager went through the usual good cop/bad cop routine, the F&I process was high pressure and unprofessional, and the dealership did not have the car ready to be picked up after we had confirmed a time. Take your business elsewhere. More

I bought a new 2008 Ridgeline from Main Line Honda. My experience with the salesman (Tony) was fine. When I was meeting with the Finance Manager, I requested a promotion that was to start the next mornin experience with the salesman (Tony) was fine. When I was meeting with the Finance Manager, I requested a promotion that was to start the next morning, 0.9% financing. The finance manager at first was unwilling to offer me the promotion and asked me how I knew about it? Actually, I found out from another Honda dealership trying to earn my business. Reluctantly, I was given the 0.9% financing. Now the real problem began..... I was talked into purchasing a third party extended warranty for 100k miles. I was never offered a Honda Care Warranty. I was told that this was the best warranty I could buy and that all Honda dealerships accept their "Easy Care" warranty. This has proven anything but easy! I have tried to take my Ridgeline to two different Honda dealerships and both do not accept "Easy Care" nor have they heard of it before. Now my salesman tells me that both dealerships are lying to me and they actually do take it. I now have over 90k miles on my truck and need warranty work, I am finding this warranty I purchased anything but "Easy". After further investigation, these dealership Owners have an interest (financially) in these third party warranties. I spoke directly with Honda America and they admit that most dealerships will try to sell these warranties because they make much more money selling them. I recently purchased a 2012 Odyssey (not from Main Line Honda). Needless to say, the Honda Care Warranty is the only extended warranty I will purchase, regardless of how hard the finance manager tries to talk me out of it. PLEASE...DO NOT PURCHASE THIRD PARTY GARBAGE WARRANTIES!!! More

When we decided to replace our terminally ill 21 year old subaru with America's apparently most favored and dependable as well as affordable common sense vehicle, the Accord, we chose Martin Main Line Honda subaru with America's apparently most favored and dependable as well as affordable common sense vehicle, the Accord, we chose Martin Main Line Honda because of a personal referral from one of our friends who is in turn friends with the sales manager. Salesman Bill Mears got our case and he was terrific in getting us what we wanted in a short time and in explaining the details of the car upon arrival, and in helping us get a spare third key for safety at a reasonable cost. It was a pleasure getting to know him as part of the process, since although it is "just business" buying a car, establishing a human connection between the parties involved makes it more than just that. I hope the long service relationship we will have with Martin Honda will live up to this auspicious beginning. More

I went here looking for a new car and was greeted by Gary, who at first impressions struck me as a typical used car salesman, which I put aside and sat down with him telling him what i was looking for ( Gary, who at first impressions struck me as a typical used car salesman, which I put aside and sat down with him telling him what i was looking for (a 2011/2012 Civic SI, 4 door.) He proceeded to tell me that he couldn't tell me what cars he had without taking all of my information, which is a load a crap; however I reluctantly gave him my information. He then proceeded to tell me that he has the perfect car for me, a 2008 Civic SI coupe, which is completely not what I was looking for. When I repeated to him what I was looking for, he stated that they didn't have any Civics, let alone SI's on the lot nor coming in because of the Tsunami in Japan until October. Furthermore he told me that no Honda dealership has any nor would they get any until after October. At this point, I thanked him for my time and tried to leave the dealership. However was stopped by the Sales manager, who asked me for teh same information I had just discussed with Gary. The SM fed me the same line of BS that Gary did and asked me again if I was interested in the used SI they had. Finally, I had enough of being patient and left the dealership. I went directly to another Honda dealership, who did confirm that the SI's were in short supply, but said that they had one slated to arrive at the end of August (interesting, no?). Regardless, I ended up with a different car. A few days later, I received a call from Gary asking if I was still interested in the 08 SI, to which I responded that I was never interested in that car and that he told me that he wouldn't have the car I was interested in until late October. I then informed him that I had purchased another car and asked him to stop calling me, which he did for 4 days and then called me again. Again, I asked to be removed from his calling list. Finally, the calls stopped and I removed my self from the email list, but I'm still getting snail-mail from Gary. This dealership is ridiculous and probably one of the worst dealership's I've ever dealt with. I will do everything in my power to NEVER do business with this dealership, which is a shame b/c Honda makes a good car and they're close to where I live. More

My son had to climb out from behind the seatbelt becuase the seat belt was stuck. The service guy at the desk couldn't unlatch it either. I explained that this was the 2nd time it happened (we unlatched i the seat belt was stuck. The service guy at the desk couldn't unlatch it either. I explained that this was the 2nd time it happened (we unlatched it the first time after a lot of effort). I left the car for repair, and Steve (desk service guy) called 20 min later to tell me it was fixed - that the service person was able to unlatch it "in under 12 minutes". Steve didn't see a need to replace the seatbelt. After much arguing (including that if we'd gotten stuck in a flood during hurricane Irene, God forbid but we wouldn't have been able to get my son out), I finally had to threaten a lawsuit. Steve finally agreed to replace it, but even said that "if this was the first time, I'm not sure we'd replace it". What the %^*%&(??? They are an awful dealership. More

I went to Main Line Honda because my roommate bought her Honda Pilot from this dealer and had a good experience. I crashed my car 2 weeks ago, so I was planning to buy a car ASAP. When I first arrived at t Honda Pilot from this dealer and had a good experience. I crashed my car 2 weeks ago, so I was planning to buy a car ASAP. When I first arrived at the dealer, I waited around for a salesman to talk to. The first salesman walked right past me--he said "I didn't think you looked you were buying a car".....I should have walked out at this point because it just got worse. I went on 3 test drives...ALONE. He told me, "go down the street, hang a right at the gas station, another right at the next gas station....etc etc." Then when I got back, he was always talking to another customer. I waited around for him to finish with someone else to talk to him. Then he scheduled an appointment with me for Monday evening. Then comes Monday. When I arrived, he was meeting with someone else and made me wait about 15 mins before he met with me. I asked to test drive the exact car that I was interested in purchasing. He gave me the keys and told me to take off. He said "Take an extra long spin around the neighborhood." When I returned, he was working with another couple! I don't know if it was because I went alone or what, but he didn't take me seriously. Let me say that I was going to be buying at $22,000 car and putting $8000-$10,000 down. Why wasn't I being treated like a legitimate customer? So while he meets with this other couple, I am told to sit at another desk with Mike. Mike doesn't know anything about me or the car I want to buy, but he asks me all sorts of questions like "where are you from? how old is your sister? where are you working?"...he was the "Mr Nice Guy" that they put me with to prevent me from leaving for another dealership. I told Al that I didn't have time to sit around and wait. I wanted to see some numbers or leave for another dealer. Over the next hour, they go back and forth giving me outrageous numbers and refusing to tell me what the APR is in their quote. They said they didn't know and that the banks were closed. I decided to leave and the financial manager waved me off. Not goodbye, a hand motion like "get out!" Over the next few days I get calls from Al telling me that he'll do whatever it takes to earn my business. Today I talked to him and he asked what happened with Mike. I told him it wasn't Mike, that it was him! I felt so disrespected and I found a MUCH better dealer. Only advice I have: Don't go to Main Line Honda unless you want to be left alone and to pay more than KBB. Go to Conicelli Honda. Ask for Juan. It will be the best decision of your life. I named my car after him! :) More

it was a great experience. 2nd car purchased here. the salesman bill was very helpful. rose ann mignogna was the bomb. they got the car we wanted with the price we wanted in a short period of time. my w salesman bill was very helpful. rose ann mignogna was the bomb. they got the car we wanted with the price we wanted in a short period of time. my wife bought her accord there 6 years ago and this was my son's first purchase. More

They were the lowest priced deal in the area and they guaranteed to beat any other price which they did. I called many dealerships and this was the lowest price. Mitch did everything he could to make guaranteed to beat any other price which they did. I called many dealerships and this was the lowest price. Mitch did everything he could to make the deal happen as you know deals are tricky as both parties want fair compensation. Patrick was very informative and we are very happy with our new CRV. More