Martin Main Line Honda

My son had to climb out from behind the seatbelt becuase the seat belt was stuck. The service guy at the desk couldn't unlatch it either. I explained that this was the 2nd time it happened (we unlatched i the seat belt was stuck. The service guy at the desk couldn't unlatch it either. I explained that this was the 2nd time it happened (we unlatched it the first time after a lot of effort). I left the car for repair, and Steve (desk service guy) called 20 min later to tell me it was fixed - that the service person was able to unlatch it "in under 12 minutes". Steve didn't see a need to replace the seatbelt. After much arguing (including that if we'd gotten stuck in a flood during hurricane Irene, God forbid but we wouldn't have been able to get my son out), I finally had to threaten a lawsuit. Steve finally agreed to replace it, but even said that "if this was the first time, I'm not sure we'd replace it". What the %^*%&(??? They are an awful dealership. More

I went to Main Line Honda because my roommate bought her Honda Pilot from this dealer and had a good experience. I crashed my car 2 weeks ago, so I was planning to buy a car ASAP. When I first arrived at t Honda Pilot from this dealer and had a good experience. I crashed my car 2 weeks ago, so I was planning to buy a car ASAP. When I first arrived at the dealer, I waited around for a salesman to talk to. The first salesman walked right past me--he said "I didn't think you looked you were buying a car".....I should have walked out at this point because it just got worse. I went on 3 test drives...ALONE. He told me, "go down the street, hang a right at the gas station, another right at the next gas station....etc etc." Then when I got back, he was always talking to another customer. I waited around for him to finish with someone else to talk to him. Then he scheduled an appointment with me for Monday evening. Then comes Monday. When I arrived, he was meeting with someone else and made me wait about 15 mins before he met with me. I asked to test drive the exact car that I was interested in purchasing. He gave me the keys and told me to take off. He said "Take an extra long spin around the neighborhood." When I returned, he was working with another couple! I don't know if it was because I went alone or what, but he didn't take me seriously. Let me say that I was going to be buying at $22,000 car and putting $8000-$10,000 down. Why wasn't I being treated like a legitimate customer? So while he meets with this other couple, I am told to sit at another desk with Mike. Mike doesn't know anything about me or the car I want to buy, but he asks me all sorts of questions like "where are you from? how old is your sister? where are you working?"...he was the "Mr Nice Guy" that they put me with to prevent me from leaving for another dealership. I told Al that I didn't have time to sit around and wait. I wanted to see some numbers or leave for another dealer. Over the next hour, they go back and forth giving me outrageous numbers and refusing to tell me what the APR is in their quote. They said they didn't know and that the banks were closed. I decided to leave and the financial manager waved me off. Not goodbye, a hand motion like "get out!" Over the next few days I get calls from Al telling me that he'll do whatever it takes to earn my business. Today I talked to him and he asked what happened with Mike. I told him it wasn't Mike, that it was him! I felt so disrespected and I found a MUCH better dealer. Only advice I have: Don't go to Main Line Honda unless you want to be left alone and to pay more than KBB. Go to Conicelli Honda. Ask for Juan. It will be the best decision of your life. I named my car after him! :) More

it was a great experience. 2nd car purchased here. the salesman bill was very helpful. rose ann mignogna was the bomb. they got the car we wanted with the price we wanted in a short period of time. my w salesman bill was very helpful. rose ann mignogna was the bomb. they got the car we wanted with the price we wanted in a short period of time. my wife bought her accord there 6 years ago and this was my son's first purchase. More

They were the lowest priced deal in the area and they guaranteed to beat any other price which they did. I called many dealerships and this was the lowest price. Mitch did everything he could to make guaranteed to beat any other price which they did. I called many dealerships and this was the lowest price. Mitch did everything he could to make the deal happen as you know deals are tricky as both parties want fair compensation. Patrick was very informative and we are very happy with our new CRV. More

We have had I beleive five different cars service at Main Line Honda and not all of them were Honda's. When it came time for my daughter to purchase her first car, we took her to Main Line Honda. We called Line Honda and not all of them were Honda's. When it came time for my daughter to purchase her first car, we took her to Main Line Honda. We called first to let them know we were coming over to look at cars. They had two CRV Honda's reading for both inspection and test drives when we arrived. They were paticent since this was my daughter first car on a very busy Saturday afternoon. The process of the paperwork went smooth and my daughter left with her first new car More

Main Line Honda has been nothing but exceptional throughout the entirety of my Honda experience. They always have time available for assistance and are always pleasant when I come in for work. I h throughout the entirety of my Honda experience. They always have time available for assistance and are always pleasant when I come in for work. I have never had a bad experience and never wait long for service. Highly recommend Main Line Honda for all! More

this is the fourth honda i have purchased here.it has always been a very pleasant experience.what i love about them is the relationship does not end with the sale.the sales person sends birthday and holi always been a very pleasant experience.what i love about them is the relationship does not end with the sale.the sales person sends birthday and holiday wishes all the time.the same salesperson and management have all been there since my first purchase in 2004.the whole transaction takes no more than two hours from the time i come to the showroom to the time i leave the finance office.i feel i get a great deal and i would recommend them to everybody. More

Buyer beware! I did not like how this dealership does business. I was in the market for an Accord and requested an internet price quote. The quote I received was lower than anyone else so I visited the business. I was in the market for an Accord and requested an internet price quote. The quote I received was lower than anyone else so I visited the dealership to test drive several models to make sure I got the right car. The internet sales rep (who made the appointment) was "busy" so I was given to another rep. After we test drove several models, I was asked to come in the office to give them some info. I told them (from the outset) that I was not there to buy a car until I test drove other makes (Toyota, Nissan, etc). The rep tried to pressure me into giving him price points because "he just spent 2 hours with me". When I told him no, he said I hurt his feelings. This happened several times during the conversation. I felt no respect from the sales rep. I left a bit frustrated. The original price quote expired (48 hour quote) by the time I test drove the car so the rep sent me out a new one. This one was approx $1,500 higher. The next day he sent another quote that was another $600 higher than the last. The following day, he called me and told me he had a "deal" where he could drop the last price down $400-$500 dollars. He argued with me when I mentioned that I had two lower prices. I showed him the quotes. He agreed to honor the middle one but told me the initial (lowest) quote was for the wrong trim package (eventhough the original quote listed the correct package next to the price). I may be wrong but I got the distinct feeling that the low quote was to get me in the door where they would try to pressure me. I then checked out this web site and saw that the dealership had a 1.9 rating (it has just gone up amazingly to a 3.8 in 2 days ... interesting). I feel that these folks could not be trusted. I would never recommend them to anyone. More

David Baratka was fantastic - made buying a car a pleasure. He presented many different options and presented them clearly. He did not pressure us to make a decision. Once we decided he even deli pleasure. He presented many different options and presented them clearly. He did not pressure us to make a decision. Once we decided he even delivered it to our home. Impeccable service, thank you!! More

I have purchaeds three cars from Martin Honda, a Pilot and two CRVs. From the sales process to service, the people have all been friendly and have treated me, my wife and daughtes with respect. Martin's s and two CRVs. From the sales process to service, the people have all been friendly and have treated me, my wife and daughtes with respect. Martin's service people are a pleaseure to work with. Good people, good cars, good experience. I'll be back! More