Marvin K. Brown Auto Center

Worst Seevice advisor ever! Larry is not helpful and lacks on customer service skills. I've been coming here quite a good times to service my Saab because MKB is the only dealer Larry is not helpful and lacks on customer service skills. I've been coming here quite a good times to service my Saab because MKB is the only dealer that's still servicing these vehicles, however I noticed the condesensy attitude on this guy since the first time but I just didn't care since I just wanted my vehicle serviced, but this LAST time was so irritable. I dropped my car for regular maintenance and I also told this guy to check on a squeaky noise on the front tire. I went home and waited 5 hours for Larry to call me and tell me how things were going with my car , instead I got a call from the shuttle driver telling me that I was about to be picked up. I called my "advisor' to know what was the deal with the fix and why I was never called earlier. Anyways, this guy didn't pick up and I gently and patiently left a voicemail. Well I got to the dealer and walked straight to his cubicle to ask him about the details and recommendations on my car and I saw him looking at me and just pretended to be busy and doing the "just a moment" signal with his index and thumb fingers. Ok, I waited on the sidewalk in front of his little see through glass office and he kept ignoring me, seriously! What was his deal? He doesn't need to like me or my car, I'm paying full price and he is there to do his job. At one point I just went to the cashier and asked for my car keys, he saw me leaving and did nothing to talk to me or even acknowledge me. I can't go back to a place where I feel like I'm begging when I'm paying for a service. My car still has the squeaky noise for the inability or neglection of Larry the advisor. Sorry my car is not a 2016 but I still like to care for it, but this guy has made look for a different vendor for a service. More

Bad experience turned good I had gave a bad review before everything was said and done . Now I'm recanting my bad review it turned out positive as I was able to get my car fixed I had gave a bad review before everything was said and done . Now I'm recanting my bad review it turned out positive as I was able to get my car fixed at no charge which I think was fair due to the fact that I bought the car with a bad hybrid battery to begin with and not even know it and at 6 months already stressed out with the purchase due to the problems it was having but luckily MARVIN K BROWN came through and proved to me why I chose them and not a sketchy no name used car dealer. I am a gmc guy I have a hummer and an escalade for sure my next gmc purchase will be here as long as they keep up the positive and honest work ethic More

Bad experience I recently purchased a truck on 4/10/15. I originally came in on Thursday the 9th to look at the GMC Canyon which I bought the next day. I test I recently purchased a truck on 4/10/15. I originally came in on Thursday the 9th to look at the GMC Canyon which I bought the next day. I test drove with Tico and talked with Tony (who stated he was the Costco pricing manager). In talking with them Tony said that the price of the truck would be $500 over invoice for the Costco pricing. After Tico and Tony came out of GM Bill Cooper’s office, I was offered a fair trade in price and was told that if I traded in my car, they would also throw in the rear pass through window. When I returned the next day to purchase the truck, there were several discrepancies from the previous conversations. I was told the Costco price given to me originally was incorrect that I was being overcharged $250. I was also told that the rear pass through window would not be included (there goes an additional 700 dollars out of my pocket). Another issue is that J.Tyler and I went out and picked a set of side steps as an option for the truck so that my wife who was having trouble getting in and out with my newborn wouldn't have as much trouble. We went out together and he picked a set off of another vehicle on the lot. At this point, I had to leave the dealership to take my wife and baby home. When I returned to do the paperwork only a couple hours later, I looked at the added options and the side steps were not listed but the price I had agreed upon earlier in front of my wife had included them. Needless to say I did not get the side steps. Once again the dealership made false promises. The next issue I had was that I was told before I agreed to pay for the accessories from J.Tyler that I could have all the options installed this week while I was out of town. I bought the truck on Friday the 10th and dropped it back off on Monday 4/13/15. On Tuesday 4/14/15, I received a call from Meryl in the service department, asking what needs to be installed on the truck because he has no idea why my truck was there. After I told him the parts to be installed he said that nobody had ordered those parts (that I had already paid for) and it would take a few days to receive them. Additionally, the rear pass through window would not be available until next month or so. So they are quick to take your money and once they have your money, they are done with you. I am frustrated and not happy with the service I have received from this dealership. I was told many things and made promises but the amount of inconsistency among the employees is unsatisfactory. I was told my ordered parts would be there in a few days but it has been over a week and I have only had my bed liner installed and it was not installed properly as there are 2 big bulges where it is lifted up from the truck. Salesman J. Tyler told me after making my purchase that if I had any issues to let him know so he could do his best to make things right. I called and emailed him and haven't heard back from him since Sunday 4/12. Again, more people talking but not following through on what they say. It seems to be the trend I'm noticing. I also called and left 2 voicemails for the GM Bill Cooper. I emailed him on 4/15/15, but have received no response. I picked this dealership because of the high 4.6 review ratings online I saw with google. My experience with the false promises and bait and switch tactics leave me feeling taken advantage of on this purchase that was over $42K. Now, if it was just one of these things I could chalk it up to a mistake but when you add all these little things they add up to a terrible 1 star experience that I don’t think anyone would want. They were quick to take my 42k but when the deal was closed I was no longer an important customer that even warranted a call back or email. So save yourself the time and headache of the typical dealership and avoid this one. More

Service, customer service, and price is great, but when I make an appointment I wait at least an hour for an oil change but I go since I have a brand new dealership and I know they can handle my car and chec make an appointment I wait at least an hour for an oil change but I go since I have a brand new dealership and I know they can handle my car and check every part More

I thoroughly enjoyed the experience at the Marvin K. Brown dealership. Because I had limited time I had begun my search for my new car to lease online and the response rate, attentiveness and customer s Brown dealership. Because I had limited time I had begun my search for my new car to lease online and the response rate, attentiveness and customer service via this method was phenomenal. Once I entered a request online I was contacted within hours, I said what I was looking for and Sean Beardsley, the online sales manager had all of the information I needed. His responsiveness, accuracy and courtesy made the process seamless. I had a limited amount of time and I really appreciated that Sean and the staff were attentive to that. More

I had made an appointment with Larry to drop off my 2007 Saab 9-3 convertable (I love my car) for an oil change. Larry was right there when I arrived and in no time I was off to play golf........My only re Saab 9-3 convertable (I love my car) for an oil change. Larry was right there when I arrived and in no time I was off to play golf........My only request as I've always done is to instruct his crew to not WASH MY CAR!! I keep my car spotless and I cover it every night with her car cover after I have wiped it down with a soft damp poly-cloth. I picked up my car later that afternoon and went home. Anyway when I wiped her down I noticed 2 small unusual indentations in my front bumper!!! I spoke with Larry the following morning and he told me to bring it by so he could look at. Larry graciously agreed to have my bumper fixed and provided me a loaner for a couple days he would need to have it fixed...... He called me right on time, I picked my car up and am pleased as punch again. I have never brought my car to anyone but Marvin K. Brown and I can't imagine doing it now. I am a customer for the life of my car and Larry is my man. Still happy after all these (3 1/2) years. Sincerley, Ron Surrey More

Thanks to Josh's great information/help driving us around explaining all the features,then coming up with an alternative in order for us to buy our XRS. explaining all the features,then coming up with an alternative in order for us to buy our XRS. More

I wanted to lease a very specific SRX that was difficult to find as it was the month of June and they were no longer making 2012 models anymore. The first sales rep I spoke with (Shelley) was a mess. I told to find as it was the month of June and they were no longer making 2012 models anymore. The first sales rep I spoke with (Shelley) was a mess. I told her specifically what I was looking for and gave her 24 hours before coming back to see what she was able to find. When I got there at the time she told me she would have all the information, she proceeded to ask me what exactly I was looking for?!?! Having 2 small children with me, I was very frustrated and felt the she was wasting my time. She actually got up to leave the room twice and called another salesman to help her locate the car I wanted...long story short, she left the room and sent the sales manager back in. After speaking with the sales manager, I was told they would find what I was looking for and have someone call me with the results. They almost lost the sale at that point. Thankfully, they got Tony to find exactly what I was looking for...everything went incredibly smooth after that. He even got me an extra rebate that I didn't even know about. He was there to answer all my questions and has been great ever since explaining more than once how certain computer systems work. I would recommend this dealership to my friends but would have them steer clear of Shelley... More

We have been doing our service with Marvin K. Brown for 6 yrs.We purchased our 2006 Buick from McCleand Buick and then they went out of business. MKB treated us great even though we hadn't bought our vehicle yrs.We purchased our 2006 Buick from McCleand Buick and then they went out of business. MKB treated us great even though we hadn't bought our vehicle from them. Thank You, The Noble's More

John D in GMC truck service is awesome. He understands my trucks systems and my explaination of what is wrong and then keeps me updated on repair progress. my trucks systems and my explaination of what is wrong and then keeps me updated on repair progress. More