I recently purchased a truck on 4/10/15. I originally came in on Thursday the 9th to look at the GMC Canyon which I bought the next day.
I test drove with Tico and talked with Tony (who stated he was the Costco pricing manager). In talking with them Tony said that the price of the truck would be $500 over invoice for the Costco pricing. After Tico and Tony came out of GM Bill Cooper’s office, I was offered a fair trade in price and was told that if I traded in my car, they would also throw in the rear pass through window.
When I returned the next day to purchase the truck, there were several discrepancies from the previous conversations. I was told the Costco price given to me originally was incorrect that I was being overcharged $250. I was also told that the rear pass through window would not be included (there goes an additional 700 dollars out of my pocket).
Another issue is that J.Tyler and I went out and picked a set of side steps as an option for the truck so that my wife who was having trouble getting in and out with my newborn wouldn't have as much trouble. We went out together and he picked a set off of another vehicle on the lot. At this point, I had to leave the dealership to take my wife and baby home. When I returned to do the paperwork only a couple hours later, I looked at the added options and the side steps were not listed but the price I had agreed upon earlier in front of my wife had included them. Needless to say I did not get the side steps. Once again the dealership made false promises.
The next issue I had was that I was told before I agreed to pay for the accessories from J.Tyler that I could have all the options installed this week while I was out of town. I bought the truck on Friday the 10th and dropped it back off on Monday 4/13/15. On Tuesday 4/14/15, I received a call from Meryl in the service department, asking what needs to be installed on the truck because he has no idea why my truck was there. After I told him the parts to be installed he said that nobody had ordered those parts (that I had already paid for) and it would take a few days to receive them. Additionally, the rear pass through window would not be available until next month or so. So they are quick to take your money and once they have your money, they are done with you.
I am frustrated and not happy with the service I have received from this dealership. I was told many things and made promises but the amount of inconsistency among the employees is unsatisfactory. I was told my ordered parts would be there in a few days but it has been over a week and I have only had my bed liner installed and it was not installed properly as there are 2 big bulges where it is lifted up from the truck.
Salesman J. Tyler told me after making my purchase that if I had any issues to let him know so he could do his best to make things right. I called and emailed him and haven't heard back from him since Sunday 4/12. Again, more people talking but not following through on what they say. It seems to be the trend I'm noticing.
I also called and left 2 voicemails for the GM Bill Cooper. I emailed him on 4/15/15, but have received no response.
I picked this dealership because of the high 4.6 review ratings online I saw with google. My experience with the false promises and bait and switch tactics leave me feeling taken advantage of on this purchase that was over $42K.
Now, if it was just one of these things I could chalk it up to a mistake but when you add all these little things they add up to a terrible 1 star experience that I don’t think anyone would want.
They were quick to take my 42k but when the deal was closed I was no longer an important customer that even warranted a call back or email. So save yourself the time and headache of the typical dealership and avoid this one.