Maserati & Alfa Romeo Of Monmouth

Mohamed,Ryan, Tyrell Misleading Sales Practices and Extremely Disappointing Customer Service at Maserati of Monmouth My experience with Maserati of Monmouth has been extremely disappointing. I purch Extremely Disappointing Customer Service at Maserati of Monmouth My experience with Maserati of Monmouth has been extremely disappointing. I purchased a 2020 BMW X7 xDrive40i and feel that important financial details were not properly disclosed or explained to me during the sale. Before visiting the dealership, I made it clear that I did not want additional products or fees beyond taxes and required charges. Nevertheless, my paperwork included a $4,999 service contract and $1,200 for GAP coverage. I was told that GAP was required for financing, but I later discovered that it was optional. The advertised vehicle price was $28,873, while my purchase paperwork listed $29,995. I was not given a clear explanation of this difference. Shortly after purchasing the vehicle, I experienced serious transfer case problems. My BMW has now been at the dealership for approximately two weeks, and the repair remains incomplete. I have repeatedly been told that the replacement part would arrive, but there has been no meaningful progress. I have attempted to resolve these issues with Mohamed, Ryan, Anthoan, and Tyrell. Instead of receiving clear answers and complete written documentation, I have faced continued uncertainty. When I requested that the settlement agreement specify the exact cancellation amounts for the service contract and GAP coverage, those amounts were not provided in writing. The dealership then proposed cancelling the entire purchase. I believe customers deserve clear pricing, honest explanations of optional products, proper documentation, and timely warranty service. Based on my experience, I would urge potential buyers to carefully review every document and ask for written clarification of every charge before signing. I am seeking a complete, transparent resolution and will keep records of all communications and agreements. More

Maserati of Moments — Ryan, Mohamed & Antwon: ABSOLUTE NIGHTMARE! THINK TWICE BEFORE BUYING HERE! My experience with Maserati of Moments has been absolutely HORRIBLE. I would not wish this experience o NIGHTMARE! THINK TWICE BEFORE BUYING HERE! My experience with Maserati of Moments has been absolutely HORRIBLE. I would not wish this experience on anyone. I purchased a vehicle from this dealership, and within just TWO WEEKS, I was already forced to bring it back because of issues with the vehicle. On top of that, I was charged for GAP insurance and approximately $5,000 worth of extended warranty coverage. The dealership kept the paperwork, and now, after everything I was told throughout this process, they are telling me they want to cancel the deal. My vehicle has been sitting in their shop for TWO WEEKS without even being touched. Ryan, Mohamed, and Antwon are names I will remember because of how frustrating and stressful this entire experience has been. Ryan, the manager, has been unresponsive when I have needed answers about my vehicle and my hard-earned money. Let that sink in: You buy a vehicle, pay your money, get charged thousands of dollars in additional coverage, experience problems within two weeks, return the vehicle to the dealership, and then get left waiting while your vehicle sits untouched. After all of this, they now want to cancel the deal. THIS IS NOT HOW YOU TREAT CUSTOMERS! People work hard for their money. Purchasing a vehicle is a major financial commitment, and customers deserve honesty, transparency, professionalism, and respect. Instead, this entire experience has been a nightmare filled with frustration, poor communication, and unanswered questions. I am beyond disappointed with Maserati of Moments and the way this situation has been handled. I expected accountability and a professional resolution, not to be left chasing answers while my money and vehicle are tied up in this mess. I STRONGLY URGE ANYONE CONSIDERING BUYING FROM THIS DEALERSHIP TO THINK TWICE. Read every document carefully, ask questions, and get everything in writing before signing anything. Nobody should have to go through this after making such a major purchase. I want answers, accountability, and a fair resolution. ONE OF THE WORST CAR-BUYING EXPERIENCES I HAVE EVER HAD. ABSOLUTELY UNACCEPTABLE. DO BETTER, MASERATI OF MOMENTS! More

THE ABSOLUTE WORST DEALERSHIP TO WORK WITH… I WOULD RECOMMEND NO ONE BUY FROM THEM, UNLESS YOU WANT TO LOSE YOUR MONEY. In my search for a new car, I came upon A 2023 BMW 760i at Maserati of Monmouth RECOMMEND NO ONE BUY FROM THEM, UNLESS YOU WANT TO LOSE YOUR MONEY. In my search for a new car, I came upon A 2023 BMW 760i at Maserati of Monmouth 807 NJ-35 Ocean Township, NJ I selected the check availability option and received an email stating the car was available for the test drive. I drove 2 and half hours to get there only to be told after waiting for an hour and half that the car wasn't there and was still in route to their dealership. For my gross inconvenience, I would receive a huge discount if I purchased the car on a prepurchase deal. I asked him to see pictures and that took a while for them to get. But George S. and some other manager promised that the car was in mint condition with no issues or scratches or dents. They finally showed me some pictures and I pointed out the ones that had what appeared to be some kind of indicating tape on the car, I asked what it was, but they assured me there was nothing wrong with the car and when it arrives, they would take care of any issues. And I was told the pictures of the car would be sent to me later in the day, so I could determine if I liked the car, but that never happened. My salesperson’s name was Isaiah. So, I texted Isaiah on Aug 23rd because I didn't receive the pictures or a reason why they weren’t sent. I was asked to do a prepurchase and if I didn't like the car, I could return it. I mentioned that was weird, but I'll take their word for it and proceeded with the financing. That was on Aug 22, 2026, and finally received a text from Isaiah on the 24th that car just arrived, but it needed to be serviced, and it would be delivered to my home. I waited and waited, with minimal follow up or updates on the status, so I called and Isaiah stated the car had finished being inspected and was listed their site for a towing company to deliver it to me. Still not hearing anything and wondering when I was going to see the car, I called Isaiah about the pictures but he said he didn't know anything about the pictures, but that the car was in mint condition. I asked him to take pictures, and he did and he texted them to me. You can clearly see the damage to front and back bumper and Bondo work done to the car, which means it was in an accident, but they gave me the Carfax saying no accidents. So now, I'm waiting for the delivery and time is passing. On Wed Sept 9th, the car was delivered to my home, and I informed Isaiah that there were scratches and bumper damages on the car. He said the car left there in mint condition, it must have happened by the towing company that, according to him your company was diligently searching for the perfect reputable company. He said, so it must have happened then, but it left there with no damages. That was a lie, because I looked at the pictures that he took with his phone and could see the damages on the car. His unprofessional attitude is what fueled the anger in me and now I'm feeling like I was ripped off by everyone at the dealership that knew this $63,000 dollar car was a piece a junk. It was delivered with no gas, so I decided to take it for gas and go for a little ride. After 15-20 mins or so of driving the car started to make noises and then started bucking like there was a transmission issue and then lights on the dash started popping up. I immediately contacted Isaiah and told him there's something wrong with this car and I didn’t want it. I didn't expect to pay $63,000 on a car that drove like a piece of crap. His whole attitude to me was like, what do you want me to do about it, because you're not getting your deposit money back. He said it was because it's been almost a month since I signed for the car. And I told him, but it took their dealership almost 3 weeks to deliver the car to me. I drove it the one time to put gas in it, and discovered all these issues and I immediately told him that the car can't be driven that far and I could get it tow More

I purchased a vehicle from them and started experiencing serious mechanical problems almost immediately after taking delivery. The vehicle began showing multiple warnings, became unreliable, and had to be t serious mechanical problems almost immediately after taking delivery. The vehicle began showing multiple warnings, became unreliable, and had to be taken in for repairs shortly afterward. Because the problems happened so soon after the purchase, I asked the dealership to work with me on unwinding the transaction. Unfortunately, I was extremely disappointed with how the situation was handled and had to repeatedly follow up regarding the vehicle, financing, and related paperwork. For such a major purchase, this experience was incredibly frustrating. Based on my experience, I would strongly recommend doing your due diligence, getting everything in writing, and having any vehicle thoroughly inspected before purchasing from this dealership. More

I had a disappointing experience with this dealership. The communication was not as clear or professional as I expected, and I felt like some important details were not properly explained to me during the The communication was not as clear or professional as I expected, and I felt like some important details were not properly explained to me during the process. Getting answers to my questions was also more difficult than it should have been. Overall, the experience was frustrating and did not leave me feeling confident about doing business with them again. I hope they improve their communication and customer service going forward. More

If I could give this dealership 0 stars, I would. I purchased a 2023 BMW 760i from them, and almost immediately after taking delivery, the car began having serious malfunction issues. On my first I purchased a 2023 BMW 760i from them, and almost immediately after taking delivery, the car began having serious malfunction issues. On my first real drive, the vehicle started throwing warning messages, stalled, and had to go back to BMW for repair. I was later told the issue involved a transmission-related control/module problem. Because these problems happened essentially right after delivery, I asked the dealership to unwind the deal. Instead of taking responsibility and working with me to reverse the transaction, they refused and pushed other options. This has been an extremely frustrating experience, especially considering the amount of money involved and how quickly the vehicle failed after purchase. I have also had to repeatedly follow up regarding the financing and cancellation paperwork just to make sure everything is properly closed out. Based on my personal experience, I would strongly recommend that anyone considering buying from this dealership do extensive due diligence, get everything in writing, and make sure the vehicle is thoroughly inspected before signing anything. I am going out to get this dealer already spoke to my lawyers for what is happening over heard like 4 people trying to Flat Cancel which i was there with my problem. More people trying to get out of the deals than trying to buy from them honestly. More

⭐️ 1 STAR — BUYER BEWARE — ONE MONTH AND STILL NO BMW I am writing this review to document my experience purchasing a 2023 BMW 740i from Maserati of Monmouth. I completed the paperwork, finaliz BMW I am writing this review to document my experience purchasing a 2023 BMW 740i from Maserati of Monmouth. I completed the paperwork, finalized the transaction, and sent the dealership a $10,000 deposit. I am located in Tennessee, so I was relying heavily on the dealership to properly inspect the vehicle and accurately represent its condition before delivering it to me. One month later, I STILL DO NOT HAVE THE CAR. What makes this situation extremely frustrating is what happened after I signed the paperwork. The dealership later told me that their inspection found an airbag-related issue/sensor that needed to be replaced before the vehicle could be delivered. The concerning part is that the airbag warning light appears to have been visible in the vehicle’s listing photographs before I purchased it. This is something I believe should have been clearly disclosed to me before I signed the paperwork and sent $10,000. Then the explanations and timelines kept changing. First, I was told the vehicle was being held because of the sensor. Then I was told the wrong sensor had arrived and the correct one needed to be ordered. I was subsequently given additional explanations about parts and delays. At this point, I have heard multiple explanations, spoken with multiple people, and spent an unreasonable amount of time trying to get a straight answer about a vehicle I already purchased. And there is more. I also discovered that the Preferred Package was represented as being included in my deal, and I have screenshots documenting that representation. Yet the package was not included as expected, despite me being charged the same agreed price. So to summarize my experience: • $10,000 deposit paid • Purchase paperwork completed • One month later — vehicle still not delivered • Airbag warning/issue discovered after the transaction was underway • Airbag-related repair delayed delivery • Wrong part reportedly ordered/received, requiring another order • Multiple changing explanations and timelines • Preferred Package represented as included, but not provided • Constantly having to contact the dealership for updates I have kept screenshots, messages, paperwork, listing photographs, and other documentation relating to this transaction. I want to be very clear: I am not asking for special treatment. I am asking the dealership to honor the deal that I agreed to and paid for. I will NOT remove or change this review until the BMW is actually delivered, my trade-in is picked up, and every item agreed upon in the transaction—including the Preferred Package—is properly completed. I sincerely hope management decides to resolve this situation quickly and professionally. If they do, I will update this review to reflect how the matter was ultimately resolved. But after one month of waiting for a vehicle I purchased and paid $10,000 toward, I believe potential customers have a right to know about my experience. Maserati of Monmouth — I am asking you to finish what was agreed to, deliver my vehicle, pick up my trade-in, and make this right. More

Incompetent, unprofessional, dishonest, uncommunicative, careless, unreliable, disorganized, unethical, negligent, untrustworthy, shady, irresponsible, inept, unaccountable, disappointing. careless, unreliable, disorganized, unethical, negligent, untrustworthy, shady, irresponsible, inept, unaccountable, disappointing. More

⭐ 1 STAR I purchased a vehicle here on August 1, 2026. As part of the purchase agreement, the dealership agreed to address/fix the dashboard warning lights and complete the alignment. These were known iss As part of the purchase agreement, the dealership agreed to address/fix the dashboard warning lights and complete the alignment. These were known issues. I was told to return the vehicle August 4 for work on August 5 and that I would have it back that night. Before dropping it off, I also reported a major moisture issue from the dealership's detailing. The seats did not feel soaked at first, but after sitting about 30 minutes, moisture came through enough to soak our clothing, and the windows stayed covered in condensation. Initially I was told I must have spilled something. I had to send multiple pictures before they agreed to redetail and properly dry the vehicle on August 5. When I picked it up August 5, only the door-ajar light had been addressed. The other warning lights were still on, the alignment was not done, and the interior had not been redetailed or dried. I was told they needed another day, but I had already made clear I needed the vehicle August 6, so we agreed I would return the next week. I brought it back August 10 for service August 11. Then I heard nothing. My former salesperson told me the last update she had was that they were waiting on a backordered part. She told me Tyrell was the service supervisor and was on vacation, Chris was his backup, Ryan was the inside supervisor, and Damon was Ryan's backup. I went in personally. Ryan was unavailable, so I spoke with Damon. Damon said they needed more time and that he would speak directly with Ryan. I was then told Chris was also on vacation, even though I had been told Chris was covering for Tyrell. I eventually spoke directly with the detail team, who promised to reclean and dry the interior. The employee who made that promise did not come in the next day, but thankfully another detail employee stepped in and finally made sure it was dry. It took roughly 1½–2 weeks, multiple visits, pictures and repeated promises to resolve the moisture left by the dealership's own detailing. On August 15, I finally spoke with Ryan. Despite Damon saying he would brief Ryan, Ryan appeared to know nothing about my vehicle, so I had to explain everything again. Ryan promised to call me August 17. He never called. I called twice afterward and was placed on hold until the calls disconnected. Today, August 24, I called for Ryan and waited more than 30 minutes. Ryan never came to the phone. I was again sent to Damon. Today I was told, “Okay, so we handled the detail. What's the problem?” Completing one issue weeks later does not erase the remaining work. I was also told, “We'll get the parts ordered. Sometimes they are on backorder.” But I was told approximately two weeks ago they were already waiting on a backordered part. Were the parts ordered two weeks ago, or are they only being ordered now? I was then asked why I had not spoken directly with service. I have gone there in person, spoken with supervisors, called repeatedly, sat on hold, and waited for promised callbacks that never came. It is not my job to chase individual employees to get work completed that was part of the sale. Today's call ended with Damon telling me I should hear from service sometime today to schedule the vehicle. So once again, I am waiting on another promise. Most concerning, a collision-system warning light remains on. This vehicle is for my daughter, a first-time driver, and the safety warning lights were discussed before purchase. I am not asking for anything extra. I am asking the dealership to honor the agreement: complete the promised dashboard repairs, address the collision warning, complete the alignment, tell me the actual status of the parts, and communicate with me. I will update this review if dealership management finally resolves these issues. More

7/22/26 Update: Still no resolution. Despite multiple phone calls each week and daily texts to my salesperson, I still have not received any meaningful update regarding the windshield t Despite multiple phone calls each week and daily texts to my salesperson, I still have not received any meaningful update regarding the windshield that was cracked while my vehicle was at the dealership. A few weeks ago, I received a text saying they would take care of it—but only after I removed my review. I chose to leave my review up because I believe other customers deserve an honest account of my experience. We purchased a Mazda CX-9 from this dealership about a month ago. Because it was late when we completed the purchase, we were asked to return another day for detailing. We also had to come back for a replacement key fob because the original one didn't work. Unfortunately, the replacement key fob still doesn't work either. When we returned for the detailing, my husband discovered a large crack running up the windshield before leaving the dealership. The crack was not there when he arrived. He immediately went back inside to report it. We were told they would investigate and review their security camera footage. Instead of resolving the issue, they later offered us $100 toward the repair, which we declined because the damage was not our responsibility. Now, after weeks of phone calls, text messages, and promises that have gone nowhere, we're still waiting. At this point, the lack of communication and accountability has been more disappointing than the original damage itself. If you're considering purchasing a vehicle from this dealership, I encourage you to research reviews carefully and inspect your vehicle thoroughly before leaving the lot. I sincerely hope no one else has to go through the same experience. More