Maserati & Alfa Romeo Of Monmouth

Drove 4hrs to this dealership after having an appointment and having steady communication with the dealership for a week straight. Emails, Texts, Calls the day before and the day of making sure the car was r and having steady communication with the dealership for a week straight. Emails, Texts, Calls the day before and the day of making sure the car was ready and available and I even called when I was 30 mins away to double check and was told "Yes, we still have the car I'm looking at it right now through the dealership window". I get there and wait about 25-35 minutes for a sales representative and then we start talking numbers on the car and then I ask to go see it and the sales rep went to "go locate it in the lot" and then came back after 5 mins (He never went outside just talked to his "GM" the whole time) and he returned and told me the car has been in a separate mechanic shop since they got it and isn't available yet. He then tried to pressure me into getting a different car for double the price and when I declined, he got very agitated. Stay Far, Far away from this bait and switch scamming dealership. More

Bait and switch. Called about an advertised Alfa Romeo and asked if it was still available. Spoke to the sales manager who checked and said it was still available. Called about an advertised Alfa Romeo and asked if it was still available. Spoke to the sales manager who checked and said it was still available. We said we’d like to come and take a look at it and offered our credit card for them to hold the vehicle because we were coming from a long distance. They said it wasn’t necessary, they would hold it automatically for 72 hours. We did not make it the next day, but we got there the following day. They contacted me in the morning about a question I had asked the day before and they said that they would take care of it when we came in. We drove 2 1/2 hours to look at the vehicle, but when we got there nobody knew anything about the vehicle. The sales manager that I spoke to was not there and they were walking around, scratching their heads… they finally came out after waiting 3/4 of an hour and told us that the car was sold and no longer there. They tried to talk us into buying a brand new car for a lot more money. More

Drove 4hrs to this dealership after having an appointment and having steady communication with the dealership for a week straight. Emails, Texts, Calls the day before and the day of making sure the car was r and having steady communication with the dealership for a week straight. Emails, Texts, Calls the day before and the day of making sure the car was ready and available and I even called when I was 30 mins away to double check and was told "Yes, we still have the car I'm looking at it right now through the dealership window". I get there and wait about 25-35 minutes for a sales representative and then we start talking numbers on the car and then I ask to go see it and the sales rep went to "go locate it in the lot" and then came back after 5 mins (He never went outside just talked to his "GM" the whole time) and he returned and told me the car has been in a separate mechanic shop since they got it and isn't available yet. He then tried to pressure me into getting a different car for double the price and when I declined, he got very agitated. Stay Far, Far away from this bait and switch scamming dealership. More

Bait and switch shop. Bait and switch shop. Bait and switch shop. Bait and switch shop. Bait and switch shop. Bait and switch shop. Bait and switch shop. More

Very Disappointed with dealership. Very unprofessional Salesperson Antawn. Called me to pick up License plate & registration, went to dealership but license plate was not there. The Very unprofessional Salesperson Antawn. Called me to pick up License plate & registration, went to dealership but license plate was not there. They promise to deliver @ my home which they did not!! I keep calling & texting to Antawan & finally they mailed me after expiration date. He didn't even properly explain how New car operates. Never received welcome e-mail from Maserati till now so I can use the Maserati Connect application on my phone. More

Terrible dealer stay away, terrible experience took forever to talk to a salesperson and they never gave me my drivers license back. I had forgot at dealer and they said they sent to me which they didn forever to talk to a salesperson and they never gave me my drivers license back. I had forgot at dealer and they said they sent to me which they didn’t. Liars More

I am writing an updated review, after some challenges receiving my car title, the dealership called me and sent me the title overnight. I was very happy the situation was resolved quickly. Thank you for receiving my car title, the dealership called me and sent me the title overnight. I was very happy the situation was resolved quickly. Thank you for the fast service... More

I’m extremely disappointed with my experience at this dealership. After purchasing my vehicle, there was a major issue with the title that was entirely the dealership’s responsibility. Because of their m dealership. After purchasing my vehicle, there was a major issue with the title that was entirely the dealership’s responsibility. Because of their mistake, I ended up having to pay extra fees that should never have been my burden. What’s worse is the complete lack of communication. I tried reaching out multiple times for clarification and support, but I was either ignored or given vague, unhelpful responses. No one took ownership of the issue, and I was left to deal with the consequences on my own. A simple acknowledgment or effort to make things right would have gone a long way, but unfortunately, that never happened. I would not recommend this dealership to anyone who values transparency, professionalism, or basic customer service. More

Purchased car 2 months ago and still waiting for my title. I keep calling, texting and emailing Sydney and Dairon and I receive no update. I paid cash for the car and the title should be "free and clea title. I keep calling, texting and emailing Sydney and Dairon and I receive no update. I paid cash for the car and the title should be "free and clear" to me within weeks of the purchase. Next steps will be reporting this to the BBB. Sales service is terrible. I do not recommend going to this dealer. More

Outrageous! Read all the 1-star reviews below - they are all correct. Drove over an hour and a half to look at a car. They confirmed the appointment while we Read all the 1-star reviews below - they are all correct. Drove over an hour and a half to look at a car. They confirmed the appointment while we were on the way. When we got there, we were told the car was on the lift and wouldn't be ready today but we could buy it and come back! Really? The red flags were out as soon as we arrived. I thought to myself, they know we are coming, where is the car? I noticed different car of the same model, but it was obviously in bad shape. We went in and were given the news about the car we wanted, and then the bait and switch kicked in. We started around the back of the lot and then ended up in the front to see the beat up model that was listed for $5000 more than the one we came to see. Walking around the lot lot, all of the used cars seemed banged up or in some state of disrepair. We went back in after we got permission to look at the car that was on the lift - the one we came to see. In contrast to the pictures posted on line for that car, the interior and the engine were APART! There was no room to sit in the passenger side of the car and because there were not water lines hooked to the engine, the car could not even be started. It obviously didn't get that way in a short time. Must be strictly for bait. Avoid at all costs. Read the other reviews! More