Maserati & Alfa Romeo Of Monmouth

I recently visited this dealership and was pleasantly surprised by how knowledgeable and helpful the staff are here, so happy with my used bmw surprised by how knowledgeable and helpful the staff are here, so happy with my used bmw More

I had a great experience at this dealership I couldn't be happier with my new Maserati! happier with my new Maserati! More

Purchased a 2019 mini cooper VMZYT3CC51K3E95770 from them on 4/19/25. Within a week it was leaking coolant, took it to BMW/MINI of Freeport Ny for diagnosis. Had major safety failures: right side engine moun on 4/19/25. Within a week it was leaking coolant, took it to BMW/MINI of Freeport Ny for diagnosis. Had major safety failures: right side engine mount needed to be completely replaced, engine resting on metal,/ excessive play in lower engine consequence of broken engine mount./ Cracked control arm bushings,/ coolant leak in thermostat /secondary coolant leak in oil filter housing, /drive belt needed to be replaced. The dealership owner took the car back for repair on May 3, by June 10th when they had repaired only the two coolant leaks I requested a refund, June 16 2025 I received a full refund however on June 13th this dealership relisted this car for sale without repairs. CONTACT NJ CONSUMER AFFAIRS IF YOU HAVE HAD AN ISSUE WITH THIS DEALERSHIP OR ANY OTHER ONES MR. DAIRON DIP IS ASSOCIATED With ( Mitsubishi of freehold/.NJ AUTO HAUS/D.Dip Automotive Group LLC/Dip's Luxury Motors/Where Luxury Meets/Dip's Luxury Motors/DND AUTO GROUP 2) More

We purchased a BMW M5 from this dealership on May 26. Within two hours of leaving the lot, the car broke down. The engine began misfiring and four error codes appeared on the dash. We had driven just 60 Within two hours of leaving the lot, the car broke down. The engine began misfiring and four error codes appeared on the dash. We had driven just 60 miles. Despite their promise that any mechanical issues would be handled by BMW technicians, the dealership refused to take responsibility. Instead, they blamed the way the car was driven — even though during the test drive, the salesman told me I could “really feel the performance” after we bought it. That alone raised red flags. And frankly, what happened during the test drive is a whole separate story — one I’m choosing not to share for their sake, to save them further embarrassment. We live 50 miles away and had to pay out of pocket to tow the car back. Since then, we’ve returned to the dealership four times — over 8 hours of driving — with no progress, no communication, and no repairs. The vehicle is still with them, untouched. It has now been over three weeks, and we are left without a car or any sign of resolution. We urgently need this vehicle returned in the condition we paid for. They also promised cosmetic repairs after purchase, which were never completed. When I tried discussing our experience with another customer in the showroom, the finance manager, Chris, quickly stepped in to change the subject — a clear attempt to silence negative feedback. The dealership itself had spiders crawling on the floor, and the overall atmosphere felt unprofessional and neglected. One salesman casually mentioned they make $10K–$15K per month, which unfortunately makes sense given the way customers are treated once the payment clears. We’ve since learned that the local police department is familiar with this dealership due to numerous complaints — a fact that should concern any serious buyer. Also, be aware: whenever a negative review is posted, a suspicious wave of five-star reviews quickly follows. It’s clearly a tactic to protect their rating and bury real feedback. Look past the stars — read the actual stories. If you’re considering buying a sports or high-performance vehicle here, I strongly advise you not to. These cars are sensitive and expensive, and this dealership has shown zero willingness to stand behind what they sell. You’re taking a huge risk — and once something goes wrong, you’re on your own. This has been a frustrating, disappointing, and emotionally exhausting experience for our family. We’re simply asking the dealership to honor their word and repair the vehicle to BMW standards — as they promised during the sale. It has already been over three weeks with no action. We need this resolved now. Buyers, be cautious. Their friendliness ends the second they have your money. More

Bait and switch shop. Bait and switch shop. Bait and switch shop. Bait and switch shop. Bait and switch shop. Bait and switch shop. Bait and switch shop. More

Drove 4hrs to this dealership after having an appointment and having steady communication with the dealership for a week straight. Emails, Texts, Calls the day before and the day of making sure the car was r and having steady communication with the dealership for a week straight. Emails, Texts, Calls the day before and the day of making sure the car was ready and available and I even called when I was 30 mins away to double check and was told "Yes, we still have the car I'm looking at it right now through the dealership window". I get there and wait about 25-35 minutes for a sales representative and then we start talking numbers on the car and then I ask to go see it and the sales rep went to "go locate it in the lot" and then came back after 5 mins (He never went outside just talked to his "GM" the whole time) and he returned and told me the car has been in a separate mechanic shop since they got it and isn't available yet. He then tried to pressure me into getting a different car for double the price and when I declined, he got very agitated. Stay Far, Far away from this bait and switch scamming dealership. More

Bait and switch. Called about an advertised Alfa Romeo and asked if it was still available. Spoke to the sales manager who checked and said it was still available. Called about an advertised Alfa Romeo and asked if it was still available. Spoke to the sales manager who checked and said it was still available. We said we’d like to come and take a look at it and offered our credit card for them to hold the vehicle because we were coming from a long distance. They said it wasn’t necessary, they would hold it automatically for 72 hours. We did not make it the next day, but we got there the following day. They contacted me in the morning about a question I had asked the day before and they said that they would take care of it when we came in. We drove 2 1/2 hours to look at the vehicle, but when we got there nobody knew anything about the vehicle. The sales manager that I spoke to was not there and they were walking around, scratching their heads… they finally came out after waiting 3/4 of an hour and told us that the car was sold and no longer there. They tried to talk us into buying a brand new car for a lot more money. More

Very Disappointed with dealership. Very unprofessional Salesperson Antawn. Called me to pick up License plate & registration, went to dealership but license plate was not there. The Very unprofessional Salesperson Antawn. Called me to pick up License plate & registration, went to dealership but license plate was not there. They promise to deliver @ my home which they did not!! I keep calling & texting to Antawan & finally they mailed me after expiration date. He didn't even properly explain how New car operates. Never received welcome e-mail from Maserati till now so I can use the Maserati Connect application on my phone. More

Terrible dealer stay away, terrible experience took forever to talk to a salesperson and they never gave me my drivers license back. I had forgot at dealer and they said they sent to me which they didn forever to talk to a salesperson and they never gave me my drivers license back. I had forgot at dealer and they said they sent to me which they didn’t. Liars More

I am writing an updated review, after some challenges receiving my car title, the dealership called me and sent me the title overnight. I was very happy the situation was resolved quickly. Thank you for receiving my car title, the dealership called me and sent me the title overnight. I was very happy the situation was resolved quickly. Thank you for the fast service... More