Maserati & Alfa Romeo Of Monmouth

If I could give this dealership 0 stars, I would. I purchased a 2023 BMW 760i from them, and almost immediately after taking delivery, the car began having serious malfunction issues. On my first I purchased a 2023 BMW 760i from them, and almost immediately after taking delivery, the car began having serious malfunction issues. On my first real drive, the vehicle started throwing warning messages, stalled, and had to go back to BMW for repair. I was later told the issue involved a transmission-related control/module problem. Because these problems happened essentially right after delivery, I asked the dealership to unwind the deal. Instead of taking responsibility and working with me to reverse the transaction, they refused and pushed other options. This has been an extremely frustrating experience, especially considering the amount of money involved and how quickly the vehicle failed after purchase. I have also had to repeatedly follow up regarding the financing and cancellation paperwork just to make sure everything is properly closed out. Based on my personal experience, I would strongly recommend that anyone considering buying from this dealership do extensive due diligence, get everything in writing, and make sure the vehicle is thoroughly inspected before signing anything. I am going out to get this dealer already spoke to my lawyers for what is happening over heard like 4 people trying to Flat Cancel which i was there with my problem. More people trying to get out of the deals than trying to buy from them honestly. More

⭐️ 1 STAR — BUYER BEWARE — ONE MONTH AND STILL NO BMW I am writing this review to document my experience purchasing a 2023 BMW 740i from Maserati of Monmouth. I completed the paperwork, finaliz BMW I am writing this review to document my experience purchasing a 2023 BMW 740i from Maserati of Monmouth. I completed the paperwork, finalized the transaction, and sent the dealership a $10,000 deposit. I am located in Tennessee, so I was relying heavily on the dealership to properly inspect the vehicle and accurately represent its condition before delivering it to me. One month later, I STILL DO NOT HAVE THE CAR. What makes this situation extremely frustrating is what happened after I signed the paperwork. The dealership later told me that their inspection found an airbag-related issue/sensor that needed to be replaced before the vehicle could be delivered. The concerning part is that the airbag warning light appears to have been visible in the vehicle’s listing photographs before I purchased it. This is something I believe should have been clearly disclosed to me before I signed the paperwork and sent $10,000. Then the explanations and timelines kept changing. First, I was told the vehicle was being held because of the sensor. Then I was told the wrong sensor had arrived and the correct one needed to be ordered. I was subsequently given additional explanations about parts and delays. At this point, I have heard multiple explanations, spoken with multiple people, and spent an unreasonable amount of time trying to get a straight answer about a vehicle I already purchased. And there is more. I also discovered that the Preferred Package was represented as being included in my deal, and I have screenshots documenting that representation. Yet the package was not included as expected, despite me being charged the same agreed price. So to summarize my experience: • $10,000 deposit paid • Purchase paperwork completed • One month later — vehicle still not delivered • Airbag warning/issue discovered after the transaction was underway • Airbag-related repair delayed delivery • Wrong part reportedly ordered/received, requiring another order • Multiple changing explanations and timelines • Preferred Package represented as included, but not provided • Constantly having to contact the dealership for updates I have kept screenshots, messages, paperwork, listing photographs, and other documentation relating to this transaction. I want to be very clear: I am not asking for special treatment. I am asking the dealership to honor the deal that I agreed to and paid for. I will NOT remove or change this review until the BMW is actually delivered, my trade-in is picked up, and every item agreed upon in the transaction—including the Preferred Package—is properly completed. I sincerely hope management decides to resolve this situation quickly and professionally. If they do, I will update this review to reflect how the matter was ultimately resolved. But after one month of waiting for a vehicle I purchased and paid $10,000 toward, I believe potential customers have a right to know about my experience. Maserati of Monmouth — I am asking you to finish what was agreed to, deliver my vehicle, pick up my trade-in, and make this right. More

Incompetent, unprofessional, dishonest, uncommunicative, careless, unreliable, disorganized, unethical, negligent, untrustworthy, shady, irresponsible, inept, unaccountable, disappointing. careless, unreliable, disorganized, unethical, negligent, untrustworthy, shady, irresponsible, inept, unaccountable, disappointing. More

⭐ 1 STAR I purchased a vehicle here on August 1, 2026. As part of the purchase agreement, the dealership agreed to address/fix the dashboard warning lights and complete the alignment. These were known iss As part of the purchase agreement, the dealership agreed to address/fix the dashboard warning lights and complete the alignment. These were known issues. I was told to return the vehicle August 4 for work on August 5 and that I would have it back that night. Before dropping it off, I also reported a major moisture issue from the dealership's detailing. The seats did not feel soaked at first, but after sitting about 30 minutes, moisture came through enough to soak our clothing, and the windows stayed covered in condensation. Initially I was told I must have spilled something. I had to send multiple pictures before they agreed to redetail and properly dry the vehicle on August 5. When I picked it up August 5, only the door-ajar light had been addressed. The other warning lights were still on, the alignment was not done, and the interior had not been redetailed or dried. I was told they needed another day, but I had already made clear I needed the vehicle August 6, so we agreed I would return the next week. I brought it back August 10 for service August 11. Then I heard nothing. My former salesperson told me the last update she had was that they were waiting on a backordered part. She told me Tyrell was the service supervisor and was on vacation, Chris was his backup, Ryan was the inside supervisor, and Damon was Ryan's backup. I went in personally. Ryan was unavailable, so I spoke with Damon. Damon said they needed more time and that he would speak directly with Ryan. I was then told Chris was also on vacation, even though I had been told Chris was covering for Tyrell. I eventually spoke directly with the detail team, who promised to reclean and dry the interior. The employee who made that promise did not come in the next day, but thankfully another detail employee stepped in and finally made sure it was dry. It took roughly 1½–2 weeks, multiple visits, pictures and repeated promises to resolve the moisture left by the dealership's own detailing. On August 15, I finally spoke with Ryan. Despite Damon saying he would brief Ryan, Ryan appeared to know nothing about my vehicle, so I had to explain everything again. Ryan promised to call me August 17. He never called. I called twice afterward and was placed on hold until the calls disconnected. Today, August 24, I called for Ryan and waited more than 30 minutes. Ryan never came to the phone. I was again sent to Damon. Today I was told, “Okay, so we handled the detail. What's the problem?” Completing one issue weeks later does not erase the remaining work. I was also told, “We'll get the parts ordered. Sometimes they are on backorder.” But I was told approximately two weeks ago they were already waiting on a backordered part. Were the parts ordered two weeks ago, or are they only being ordered now? I was then asked why I had not spoken directly with service. I have gone there in person, spoken with supervisors, called repeatedly, sat on hold, and waited for promised callbacks that never came. It is not my job to chase individual employees to get work completed that was part of the sale. Today's call ended with Damon telling me I should hear from service sometime today to schedule the vehicle. So once again, I am waiting on another promise. Most concerning, a collision-system warning light remains on. This vehicle is for my daughter, a first-time driver, and the safety warning lights were discussed before purchase. I am not asking for anything extra. I am asking the dealership to honor the agreement: complete the promised dashboard repairs, address the collision warning, complete the alignment, tell me the actual status of the parts, and communicate with me. I will update this review if dealership management finally resolves these issues. More

7/22/26 Update: Still no resolution. Despite multiple phone calls each week and daily texts to my salesperson, I still have not received any meaningful update regarding the windshield t Despite multiple phone calls each week and daily texts to my salesperson, I still have not received any meaningful update regarding the windshield that was cracked while my vehicle was at the dealership. A few weeks ago, I received a text saying they would take care of it—but only after I removed my review. I chose to leave my review up because I believe other customers deserve an honest account of my experience. We purchased a Mazda CX-9 from this dealership about a month ago. Because it was late when we completed the purchase, we were asked to return another day for detailing. We also had to come back for a replacement key fob because the original one didn't work. Unfortunately, the replacement key fob still doesn't work either. When we returned for the detailing, my husband discovered a large crack running up the windshield before leaving the dealership. The crack was not there when he arrived. He immediately went back inside to report it. We were told they would investigate and review their security camera footage. Instead of resolving the issue, they later offered us $100 toward the repair, which we declined because the damage was not our responsibility. Now, after weeks of phone calls, text messages, and promises that have gone nowhere, we're still waiting. At this point, the lack of communication and accountability has been more disappointing than the original damage itself. If you're considering purchasing a vehicle from this dealership, I encourage you to research reviews carefully and inspect your vehicle thoroughly before leaving the lot. I sincerely hope no one else has to go through the same experience. More

Vine desde Massachusetts hasta NJ y no me arrepiento el trato fue extremadamente excelente los vendedores amables y profesionales me ayudaron a poder tener mi SUV soñado Maserati omg estoy muy contenta y m trato fue extremadamente excelente los vendedores amables y profesionales me ayudaron a poder tener mi SUV soñado Maserati omg estoy muy contenta y más cuando te tratan como familia se lo recomiendo 💯 son lo mejores More

I had an excellent experience working with Ant during the purchase of my new Giulia. He made the entire process smooth and straightforward, especially when it came to trading in my old car. Ant was professio purchase of my new Giulia. He made the entire process smooth and straightforward, especially when it came to trading in my old car. Ant was professional, knowledgeable, and took the time to answer all of my questions without any pressure. He helped me get into the Giulia I wanted and went above and beyond by including a complimentary oil change, which was a great surprise and much appreciated. His customer service and attention to detail made the experience enjoyable from start to finish. If you're looking for someone who genuinely cares about helping customers and making the buying process easy, I highly recommend Ant. Thanks again for making this purchase such a positive experience! More

Huge shoutout to Ant for absolutely crushing it today! 🚀 From getting me behind the wheel of my new Mercedes to making my BMW refinance happen seamlessly, he turned what could have been a stressful proce 🚀 From getting me behind the wheel of my new Mercedes to making my BMW refinance happen seamlessly, he turned what could have been a stressful process into a VIP experience. Professional, knowledgeable, and always ten steps ahead, Ant made every move look effortless. If excellence had a face, it would probably be his. Thanks for the outstanding service and for making today a major win! ⭐🔥🏆 More

New car, who dis? 🚗✨ Big thanks to Antawn for helping me upgrade from my old car to this beauty. If you're looking for a great car salesman, he's the one to see! 🚗✨ Big thanks to Antawn for helping me upgrade from my old car to this beauty. If you're looking for a great car salesman, he's the one to see! More

Special thanks to Ant for going the extra mile. 🌟 Staying back after hours and making the first-time buyer process seamless. Service like this deserves recognition. 👏 🌟 Staying back after hours and making the first-time buyer process seamless. Service like this deserves recognition. 👏 More