Maserati of Bergen County - Service Center

Super happy with their service center. Ted was super helpful and answered all of my questions in a heartbeat. I felt confident in their services and was literally in and out of the dealers Ted was super helpful and answered all of my questions in a heartbeat. I felt confident in their services and was literally in and out of the dealership More

The service area was clean and the mechanics were courteous and presentable. Unfortunately, they charged me about 2 or 3 times the amount for a non-intensive oil change and check over (it was actuall courteous and presentable. Unfortunately, they charged me about 2 or 3 times the amount for a non-intensive oil change and check over (it was actually my first oil change and I bought the car new). The service was done so I paid it and started looking for alternatives. However, when I had an issue with the TPMS (likely dead battery on one) and asked about some details of the sensor, the person I spoke with guarded it like it was KFC's secret recipe. Guess what, I knew what brands they used but was just trying to narrow it down for research purposes and ready a potential replacement before removing a tire at a shop and finding out their sensors won't be compatible. As a car guy, I do like learning about my vehicles. The reluctance of helping an owner for a simple part is a deal breaker. In all my years and various ownerships/brands, this is the first time that a service/parts dept was evasive about a part. It makes me wonder about the tactics of an organization which also makes me lose confidence in them. Thus, I started taking my service business to the dealer on Rt10. Maybe the staff has changed since but I'm satisfied with my current center now. This also means I'll likely not buy from their sales anytime soon. More

Its sad to hear Jeff is no longer there all these reviews are from his service, try not to go to this dealership now they will charge you again and again for the service they do. In a simple language avo are from his service, try not to go to this dealership now they will charge you again and again for the service they do. In a simple language avoid them if you can. I have never all my life given a negative review to anyone This was the start. More

This is the best Maserati dealership in U. S (The Service Department did an awesome job on my car, from reception to working on the car. They are the surgeons of the Maserati brand, and they ca S (The Service Department did an awesome job on my car, from reception to working on the car. They are the surgeons of the Maserati brand, and they can fix anything. Recommend the dealership to anyone. More

So I and this dealership have had a relationship for about 2.5-3 years now. I have gone to this dealership a few times for repairs and they always work with me and offer discount service specials. I h about 2.5-3 years now. I have gone to this dealership a few times for repairs and they always work with me and offer discount service specials. I had been with a visit or two concerning my brakes and I want to give Pedro a shout out for his professionalism and for his follow up game. It is so appreciated. I also wanted to shout out Jeff and Dana. Very warm staff and always working with me through everything. Much appreciated Maserati of Bergen County!! More

My experience with Maserati has been great from start to finish with purchase BUT, better still is their service manager Emilio! We all know after your purchase it’s the service department we deal with mos finish with purchase BUT, better still is their service manager Emilio! We all know after your purchase it’s the service department we deal with mostly. After all the high end cars I’ve owned it all comes down to the dreaded service dept that’s usually full of attitude and treats you like another number. NOT, my Emilio! He’s a sweet and compassionate guy who genuinely cares about his customers and his job. If he’s not with you when my lease is up ( 2 years ) I’m buying a Volkswagen ! LOL. Treat him good from one business person to another…… he’s a keeper! Sincerely, Cindy Lindsay More

The service center here is great. Aria helped me with all my problems. She helped me make an appointment to get finance and overall she was great! my problems. She helped me make an appointment to get finance and overall she was great! More

If anybody deserves a good review it's Robert & his team. Personable, professional & a man to his word, my Maserati still performs like a dream Personable, professional & a man to his word, my Maserati still performs like a dream More

Thank you for helping me with the financing. I really appreciate what you did for me. Your team is the best! Everybody’s ready to help! appreciate what you did for me. Your team is the best! Everybody’s ready to help! More

Trustworthy and polite Friendly staff, helped me find exactly what I was looking for and for a great price. Trustworthy and polite. And their repair service is exceptional Friendly staff, helped me find exactly what I was looking for and for a great price. Trustworthy and polite. And their repair service is exceptional More