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Maserati of Danbury

1.0

1 Lifetime Review

52 Newtown Road, Danbury, Connecticut 06810 Directions
Sales: (888) 708-8260

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1 Review of Maserati of Danbury

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February 21, 2019

"Non-existent customer service"

- Omarog23

Absolutely terrible service department. Will never return your phone call. Not willing to work with you to come to a reasonable solution to keep the customer happy. I received my car without a cigarette lighter in the front. I also let them know my infotainment screen keeps shutting off and on randomly and would like a fix for this fault. I also wanted to know if my amp can be calibrated to different settings. Called multiple times only to be told they will call me back but weeks later, still no update or call back. Extremely unprofessional. Not only is their service advisor Larry incompetent and slow, their mechanic Paul is clueless as ever. The funny thing is they have this plaque on the service advisors desk that says they strive to deliver great customer service. It’s a joke and complete lie. I think it all has to do with them opening up shop not too long ago therefore everyone in there is inexperienced and careless. They have completely turned me off from Maserati and when time comes to give my lease back, I will go back to BMW. In the meantime, I will be going to Maserati of Westport from now on to see if they deliver better customer service. Stay away from this place at all costs.

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Recommend Dealer
No
Employees Worked With
Larry and paul
Feb 27, 2019 -

Maserati of Danbury responded

Hello, I would like to apologize on behalf of our dealership for the experiences you have described. These actions do not reflect how we like to operate our business. I would like to make myself personally available to you so I can help answer any questions you have and so we can work towards a solution to earn your business. I am confident that we can work something out and provide you exactly what you’re looking for. Please reach out to my email below with your phone number and a time that works best for me to give you a call. I look forward to communicating with you and finding a solution. Sincerely, Chris Gavin General Manager ChrisGavin@ThePremierCollection.com

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