Maserati of Santa Monica

Casey is phenomenal and thorough, very professional and listens and very helpful! I drive quite aways but totally worth it when you get the service and care that Casey provides! Thank you listens and very helpful! I drive quite aways but totally worth it when you get the service and care that Casey provides! Thank you More

We own a Maserati and a Alfa Romeo and have them both serviced with your service department because of the outstanding service by your service department worker "Casey". Best Service! serviced with your service department because of the outstanding service by your service department worker "Casey". Best Service! More

Avoid sales guys call Fedrick. I was there late evening yesterday to look for a Maserati and Alfa Romeo. When I walked into the dealership Fedrick and Gary was there in front of the I was there late evening yesterday to look for a Maserati and Alfa Romeo. When I walked into the dealership Fedrick and Gary was there in front of the door waiting for customers. Fedrick reached out to me and asked what I am looking to buy and I told him what I was looking and he went in to check them out. I didn't dress like I have a lot of money to buy a Maserati but dressed decent and I am a professional Engineer. He thought I am not par in with his pay grade to serve me. So, he send out the new sales guy called Fred. Fred was nice and he is new to Maserati and he is learning and then helped me to test drive the Maserati. I hope the owner will get rid of sales people like Fedrick if he want customers like me buys cars from his dealership. Keep up the good work Fred. More

ELECTRIC PROBLEM ON FIAT 500e My Fiat 500e has an electronic malfunction. Once a week my car won't start at all. A signal appears on and off telling me there is an issue. Phoned fi My Fiat 500e has an electronic malfunction. Once a week my car won't start at all. A signal appears on and off telling me there is an issue. Phoned fiat service which told me they could only take my car in 3 weeks time. I asked them If they could lend me a car in the meantime, as I am paying my lease every month. They told me I would have to rent a car on my expenses. Same day went to see the sales manager and asked him if he had another solution. He told me to get in contact with another manager in Van Nyse. Left a message , still waiting for a return call. So for the moment my wife doesn't want to take the risk being blocked in a parking because the car won't start again. Nobody seems to care. Always feels good............ More

Potentially preparing lawsuit Bought Porsche Cayenne from used inventory, requested rims be power coated black. And floor mats updated. Was sent pictures of SUV affirming well took Bought Porsche Cayenne from used inventory, requested rims be power coated black. And floor mats updated. Was sent pictures of SUV affirming well took care of and in great condition. After 2 months of waiting for car they painted over the Porsche emblems which I explicitly asked not to. The interior was all banged up and scratched in the cargo area. The paint was beyond embarrassing and had to be repainted. The car began to shake hard at hwy speeds as if it had been off-road always. The paint on the rims quickly faded and chipped off $800, Then the oil light began to always be on, as the engine gulped oil as if it’s low miles were fabricated. Then a service light appeared requiring a service at a $3,400 which I can’t afford. The front windshield had multiple chips, and the door handles squeaked loudly at everything. Stay away from this dealership!!! I also never received my registration for 5 months in which I had to lose time from work and pay additional $55 to retrieve. They did all this to an active duty service member preparing for deployment!?! More

Issue since January, blatantly ignored and dismissed. It took me two months to hear back from Jon and Alex when my brakes failed, as they were both simultaneously out of town with no way to contact them o It took me two months to hear back from Jon and Alex when my brakes failed, as they were both simultaneously out of town with no way to contact them or a point person for their clients. The brakes on my Fiat 500e 2017 failed and no one helped me, and still no one will help me. I am down so much money, and have been so legitimately disrespected by this dealership. It took them a month and a half to get me a loaner vehicle, and when the tires became flat on the loaner (which happened to so many fiats that the service center was out of tires) they refused to give me another car. The funniest part was when I received an automated survey from Shawn Powell asking if I was satisfied with my service when I hadn't heard from them in weeks. I am actually baffled at the ways in which I have been ignored as a costumer. Another fun fact: Alex let me drive off the premises without paying a cent for my car. It took him a full month to realize he never even took a down payment... actually, I was the one to call him. I have so many email and texts as proof of this dealerships negligence, and am now trying to get out of my lease as the experience has been so awful. Seriously, don't step foot here. More

Brand new Fiat Broken Down after only 1 month I leased an electric Fiat from The Auto Gallery for 3 years on Sunday, October 22, 2017. This is my first lease and first Chrysler Fiat as I have alwa I leased an electric Fiat from The Auto Gallery for 3 years on Sunday, October 22, 2017. This is my first lease and first Chrysler Fiat as I have always had a BMW. I leased this car because my Aunt leased two electric cars from The Auto Gallery and recommended the Fiat. The entire reason for the lease was to have an electric car for my commute from the West Side to Downtown for my new job, 5 days a week to save on gas and to be able to use the Express Lanes toll free. My brand new car broke down one month after I leased it. I brought it into The Auto Gallery and the service department gave me a gas loaner fiat to drive while they looked at my car. It took almost two months and many emails and phone calls on my part, and I was told I could finally pick my car up on January 17, 2018. I had the car for less than 24 hours when another problem arose. The car will not charge. I brought it back to the dealership on a tow truck, all the while taking time out of my work day, two days in a row. The dealership still has my car and has no kind of update as to when it will be ready. I am trying to get a hold of Mr. Jon Schwartz, General Manager, to discuss the option I have been given by FCA to replace my car with a new car but I have had not luck in contacting him via email or phone. I was sent an email from the Reaquisition Coordinator telling me that she was told by the General Manager that they would not be able to replace my car for at least 6 months. I am not being given any time frame on when my car will be fixed and ready, and in the meantime, I am paying a lease for an electric car that I do not have in my possession that was sold to me by The Auto Gallery; paying extra insurance for the Fiat in addition to my BMW; paying for gas for the loaner; and paying for Express Lanes during my commute. All of this has defeated the purpose of the lease of a Fiat from The Auto Gallery. I am in sales and customer service and I would not have a job if I treated my clients this way. I am truly dissapointed in the service that I have received on so many levels from The Auto Gallery. More

They literally stole property out of my trunk! No stars! And here is why: I purchased the 500e in may. In late june I brought the car in because it started choking (thumping) while in drive mode. A No stars! And here is why: I purchased the 500e in may. In late june I brought the car in because it started choking (thumping) while in drive mode. About 3 weeks later I'm at a client's house in Malibu and I for the first time I can use the portable power adapter to charge my car, cool. But when I go to the trunk guess what the power adapter is missing, gone! So i think the service department must have taken it out and forgot to put it back in. So i call them, only to get the run around. I am told this one will call me back, oh the manager is out of town, but will call you back as soon as he returns. A week later still no call. I go into the service department, speak to the "service manager" this guy clearly had no authority to make any decisions. He told me the general will manager call me. Again no call! So i go back in and i am told they will take no responsibility or do anything to try to resolve this problem! The car is a lease so now I have to replace the power adapter out of my own pocket! First they tell me it cost $400, but ehen I go to actually purchase the item it cost $930! The so called general manager, Jon Schwartz is clearly a yellow coward and is nothing more than a child plying grown up in Daddy's store. Stay away from this place at all costs! They will literally steal from you. Take an inventory of your car before you bring it in for service. And btw, when someone says they haven't been paid to write a review or defend "Jon Schwartz", you better believe they have been payed dearly. At the end of my lease i will give the car back and go to Santa Monica Honda, ehere they know how to treat people, and they know the meaning of customer service! More

Jon swhartz My name is Amy, I am a customer, no one asked or pay me to defend JON SWHARTZ, He is a very good manager, I bought a car from him. He was honest My name is Amy, I am a customer, no one asked or pay me to defend JON SWHARTZ, He is a very good manager, I bought a car from him. He was honest and follow through everything as he said he would. He stayed up late to answer all his emails. When I had questions, I emailed him, he responded at 10 pm. Who does that? Where do you find such a great dedicated manager at an auto dealership these days? So I strongly advise whoever wrote that bad review to shut your big mouth! Maybe you need to check your own attitude! That's right, I just told you. That's my personal opinion. Now the only reason I give customer service and 1 star is because of that finance manager STAR. She has a horrible attitude. That department is what brings customer service down. Not sales, not service. Everything else is great. STAR has to realize she is just another worker, she is not an owner. She can be replaced in a heart beat, her attitude affects the overall customer satisfaction. More

Things they don't tell you I bought a used 2013 Fiat 500 with a manual transmission from this dealership. The sales process went very smoothly. I kept having a problem startin I bought a used 2013 Fiat 500 with a manual transmission from this dealership. The sales process went very smoothly. I kept having a problem starting the car because it wouldn't turn over when you touch the gas pedal when trying to start the car. I was never instructed when I bought the car NOT to touch the gas pedal when trying to start the car. I brought it in for service and was told it needed a Software update, and only after speaking with the Service Manager did I learn that you only put in the clutch but not to hit the gas. Tonight I got a flat tire, and to my amazement, went to look for the spare....and there isn't one unless you purchase it as an option! Why doesn't someone tell you this when you buy the car? WOW. What if you are 1/2 the way to Vegas and you get a flat. It's nice that they include an air pump, and not a donut spare. I can understand that this is an option, but the least you could do is tell someone. I'm very disappointed with the fact that this wasn't mentioned when I bought the car. Now I have a $369 purchase and a special trip to the dealer and back to where I had to leave my car. More