Massey Cadillac of Orlando - Service Center

My how things have changed with the Saab service department at Massey in Orlando. In the past Guy did a great job of making sure the customers were *happy* when they arrived and when they left, free department at Massey in Orlando. In the past Guy did a great job of making sure the customers were *happy* when they arrived and when they left, free rentals or loaners to do errands while the warranty work was being done and or a meal ticket to get a snack in house on the house! Last week I made an appointment to bring my 9-3 in for service, all warranty related items. This week I drove over (1.5hrs each way) for my scheduled appointment at 7:30am only to find I apparently did not make the appointment with the correct person and they were "booked solid for the day" and I would have to return next week. Warning if you make an appointment for service, first off call the day prior and confirm you actually do have an appointment. Secondly, talk only to the person who is "authorized to schedule Saab service". The new service writer, Richard was far from accommodating and continued to give reasons why they could not even look at the Saab to even order parts to install at a later date (most anything always seems to need to be ordered). "We only have 2 Saab Techs" If so, hire and train more. "There are 10 cars we need to finish up from yesterday" Why should that negatively impact todays appointments unless you call prior and reschedule? "We have over 30 cars scheduled today" If so, better call them and reschedule! I understand warranty work for a dealer does not pay well and often at times it is minor cosmetic issues. However, as a dealer who is supposed to SELL and SERVICE the vehicles why would you put yourself in such a position to not adequately service with excellence each and every vehicle each and every time? I understand why people have stopped buying new Saabs. I cant wait to get out of warranty so I can have my indy Saab repair guy take care of me. Its tempting to just have him do the work and pay out of pocket for the work. Sad day to drive a new Saab! More