Mastel Ford Lincoln Mercury

8/14/2026 Not sure where to begin. My Lincoln MKX needed an oil change. Unfortunately, my regular Lincoln Dealership Service Department, could not get me in, until the end of August. My Lincoln MKX needed an oil change. Unfortunately, my regular Lincoln Dealership Service Department, could not get me in, until the end of August. So, I opted to have Mastel do it. Upon arrival at Mastel 8/11/26, I noted the exterior of the building was in need of repair and took it into consideration. But I think, it was the moment I opened the door, and smelled that lingering odor of stale cigarette smoke, that really made me question if I should proceed. I needed the oil change, so I pushed myself to enter. Michael at the counter, said that they will perform a "multi-point check" on my vehicle, in addition to changing my oil. I VERY CLEARLY stated "...Please do not touch, look at, or attempt any sort of multi check of my vehicle, just do the oil change...." To which he stated "..we have to do the multi point check, or we can not change your oil...." To which I again stated not to do it. We went back and forth and it was clear, Mastel Ford of Olean, will not change your oil, unless you allow them to do this multi point check, regardless of your requests. It took Mastel 2.5 hours to change my oil and two air filters. I feel very insecure and fearful of what might have been done to my vehicle by the service department at Mastel, during this very lengthy appointment. The final issue with Mastel, looking at the Bill/Invoice which states "...Customer requested a multi point vehicle check...." I mean, really? I see Mastel Ford as dinosaur that is almost dead, piles of employee cigarette butts on the outside, stinking odor on the inside, strong- arming customers into multi vehicle checks, just to make money. Pathetic. I never asked for the multi vehicle check and anyone who does, should do so with great caution. I would highly caution anyone, to have this service department touch your vehicle. Sincerely, L. Lou BecK See less Shared post More

Mastel is always very good , quick with the work that was done , fast to commutate any problems done , fast to commutate any problems More

very friendly and efficient staff in the Service Dept. service was performed in a timely manner service was performed in a timely manner More

We had a wonderful experience working with Tim and Kristen at Mastel Ford. They were both very generous with their time, clear with their information, and they took us through the process very efficie Kristen at Mastel Ford. They were both very generous with their time, clear with their information, and they took us through the process very efficiently. We highly recommend shopping for your next vehicle at Mastel Ford, Olean NY. More

Mastel always is ready for my arrival, clearly explains the work, and reviews it when finished. the work, and reviews it when finished. More

He was good telling us about the car in getting us a good deal and the discounts while was important explain how everything works deal and the discounts while was important explain how everything works More

We told Tim what we were looking for in a new Explorer. He showed us 3 that fit what we were looking for. We got a great deal. Tim and Kristen both did an excellent job in taking care of us. We are very ha He showed us 3 that fit what we were looking for. We got a great deal. Tim and Kristen both did an excellent job in taking care of us. We are very happy with how this purchase was done. More

Mastel Ford handled my recent service appointment on my F250 very efficiently and professionally. The staff is very knowledgeable and friendly. F250 very efficiently and professionally. The staff is very knowledgeable and friendly. More

Working with Tim at Mastel was so easy and quick! We knew exactly what we wanted and he provided! Not only was Tim and amazing help so was Kristen with finance! I’ve never had a better experience buy We knew exactly what we wanted and he provided! Not only was Tim and amazing help so was Kristen with finance! I’ve never had a better experience buying a car (except when I bought my last car from them!) More

My salesman Tyler was very nice to work with. Finance girl Kristen was great and showed me many of the car's features. Finance girl Kristen was great and showed me many of the car's features. More