Master Buick GMC

Good Experience Salesman was informative and worked well with us. Sale was closed in a reasonable time frame. I would recommend this dealer to any one shopping for a Salesman was informative and worked well with us. Sale was closed in a reasonable time frame. I would recommend this dealer to any one shopping for a new car. More

Service When I bring my vehicle in for service they always get every thing done that I ask for plus they suggest that I do others that I haven't thought of. I When I bring my vehicle in for service they always get every thing done that I ask for plus they suggest that I do others that I haven't thought of. I am very happy with the service and care that I get from Master Buick & GMC. More

Very Friendly and knowlegable I enjoyed my experience with the dealership for the very first time they word very friendly. I will be coming back to get my vehcile serviced. I enjoyed my experience with the dealership for the very first time they word very friendly. I will be coming back to get my vehcile serviced. More

Poorest service department ever encountered! My first ever experience here. I called to let them know I was about 10 minutes out,and asked if I should reschedule. She checked and told me Brad My first ever experience here. I called to let them know I was about 10 minutes out,and asked if I should reschedule. She checked and told me Brad was doing my service and to come on. When I arrived, no one was in sight. I walked in and no one spoke to me. It was a frigid atmosphere. I asked girl at phone if Brad was in. She pointed to him and I waited for him to get off phone and to finish conversation with man at his side. He looked blankly at me and asked what I needed. I told him my name and that I was here for an oil change. He asked if I needed a tire rotation? I told him I didn't know. With every other service to every other car I've owned, there's a schedule of things to do. Did he not have the courtesy to check my mileage or other points of inspection to see what I needed done? Clearly not, and no inclination to check on his own. I asked how long it would take, and he said an hour and a half. I asked for the shuttle to take me home, and he said there's no shuttle there. He didn't know where it was or when or if it would return. So I wandered around to find a sitting area. I sat for about 5 minutes, and could not sit any longer in the chairs. I have had 3 spine surgeries, and the chairs were too uncomfortable for me to sit in any longer. I looked for Brad and couldn't find him, so I asked the girl at the phone where he was, for I needed my car. I heard sarcasm in her voice when she told him I needed my car. With such an already frigid environment, her tone of voice was a little disturbing. I mean this is a "service" department, not an "inconvenience" department. When Brad came up, I asked for my keys and he said that they were "in the car". I asked where in the car, and he looked at me like I was crazy. I asked, "where in the car", and he reluctantly said, "in the cup holder". As I was leaving, I told him I'd never be back again. With such a frigid atmosphere, and rude employees, I could never recommend, nor tolerate - much less accept - the type of customer service offered at this dealership. More

Anne Osbon Great dealership and employees! I would recommend this dealership in the future and have for years! I think this was our 16th and 17th purchase thus f Great dealership and employees! I would recommend this dealership in the future and have for years! I think this was our 16th and 17th purchase thus far! More

Super Courteous & Super Convenient I have no regrets in purchasing my Encore at Masters of Augusta with the extended warranty. I live about 45 minutes away but they always go the extra I have no regrets in purchasing my Encore at Masters of Augusta with the extended warranty. I live about 45 minutes away but they always go the extra mile to help me get service appointments at my convenience. The folks at Masters are always courteous and respectful. It’s nice to know that there are still places of business that values each and every customer. More

Service The service department far exceeded my expectations. I was greeted at arrival. Staff invited me to participate in a pre service vehicle inspection.kep The service department far exceeded my expectations. I was greeted at arrival. Staff invited me to participate in a pre service vehicle inspection.kept me informed of the status during my visit. At check out i was completely impressed with the closing process. Staff escorted to my vehicle. First class service. More

Exciting & Inform The people there was very well informed and very pleasant to work with. Would recommend my friends to go to Master Buick GMC Sue is very coopera The people there was very well informed and very pleasant to work with. Would recommend my friends to go to Master Buick GMC Sue is very cooperative and very knowledgeable More

Great service I had an appointment for a service on my truck when I arrived 15 minutes early they were ready to go there was no waiting it was great I had an appointment for a service on my truck when I arrived 15 minutes early they were ready to go there was no waiting it was great More

Excellent with great service They go the extra mile and do not disappoint. They were responsive and on time and really UNDER represented the truck I bought. I couldn't be happier. They go the extra mile and do not disappoint. They were responsive and on time and really UNDER represented the truck I bought. I couldn't be happier. More