Master Buick GMC

Great process and customer service Buying a new vehicle is always a hassle. Mary was able to work around our very busy masters schedule. They even got us a better interest rate from our Buying a new vehicle is always a hassle. Mary was able to work around our very busy masters schedule. They even got us a better interest rate from our own bank! I love my new (pre owned)) truck and feel like any service I may need in the future will be handled as efficiently as the purchase was. More

Charged for a serviceI feel or was told car was 100 per cent When I bought the2014corvette from you all through Ms Kathy Hensley..i was given a bill of sale stating the car was fully covered anything for one yea When I bought the2014corvette from you all through Ms Kathy Hensley..i was given a bill of sale stating the car was fully covered anything for one year (2019). I have almost 5 Month left on warranty David, my service guy was very helpful. He didn’t understand why this issue was not covered (replacement of drivers visor side garage door opener). Over $500 spent on this . I think it should have been covered by warranty or at least help on labor. I left message on your office phone Thursday or Friday, but did not hear from you. I had been always impressed with you all service, but this was a vary expensive cost to me. Thank you Robert (Bobby) Edmunds More

Water leak My service representative was cordial and helped me reschedule my initial visit because I was not told I would need to leave my vehicle for a few days My service representative was cordial and helped me reschedule my initial visit because I was not told I would need to leave my vehicle for a few days for service. He then rescheduled me for service which included a loaner vehicle. The reschedule date was a week away. More

A great and easy to deal with experience The salesman was very helpful and patient and explained everything very well. We will buy another vehicle there in the near future. Thank you for the The salesman was very helpful and patient and explained everything very well. We will buy another vehicle there in the near future. Thank you for the assistance in purchasing our truck. More

Service Charles is the best he kept me in the loop during the entire process. He definitely puts customer service as his top priority . Keep up the good work Charles is the best he kept me in the loop during the entire process. He definitely puts customer service as his top priority . Keep up the good work More

Quick repair of DEF tank heater. I was traveling through. Had to replace DEF tank heater. Master handled it quickly and efficiently. Had parts on hand. Got me back on road asap. A rea I was traveling through. Had to replace DEF tank heater. Master handled it quickly and efficiently. Had parts on hand. Got me back on road asap. A real help! More

Oil consumption test I brought in my 2013 GMC Terrain for a check on my oil level before going on a trip. I am currently undergoing a test for excessive oil consumption. M I brought in my 2013 GMC Terrain for a check on my oil level before going on a trip. I am currently undergoing a test for excessive oil consumption. My vehicle did need to have oil added. I was dealt with promptly and courteously by the service department, and in particular by my service advisor Charles Williams. More

Great Stress Free Car Shopping Experience Sue made sure we got the best deal possible..She was patient with us and worked with us all day to make sure we got the right vehicle for us.. Best ex Sue made sure we got the best deal possible..She was patient with us and worked with us all day to make sure we got the right vehicle for us.. Best experience ever buying a vehicle. More

Engine light still on after service complete. I'm still puzzled why my check engine light is still on after service. There was a diagnostic test run but no one told me why my light was on. I need I'm still puzzled why my check engine light is still on after service. There was a diagnostic test run but no one told me why my light was on. I need that addressed at no additional cost. A diagnostic was already completed. I can't auto start my car with it on. Please assist. More

They made it easy! Sales and Finance Deparments were great! Once I decided what I wanted to buythen sales took me to finance and from there it was easy peasy! Sales and Finance Deparments were great! Once I decided what I wanted to buythen sales took me to finance and from there it was easy peasy! More