We've always bought cars with cash to ensure a quick and easy transaction. Additionally, we prefer dealing with honest sales people and customer-centric businesses. We were set to purchase a 2015 Toyota Sienna minivan at Benson Nissan, and brought a check for the full amount we agreed to pay in addition to trading in our existing car.
We worked through all the details of the purchase, or so we thought. We even agreed to foot the $200 bill on a paint repair on the bumper of the vehicle (that Ron had originally said would be no more than $50). As we were completing the paperwork, Ron tried to pull a fast one. Since our primary attraction to the Sienna was being able to open the doors and trunk from our key remotes, we were shocked when at closing, he said "oh and by the way, you only get one key because that's all we have." Then we learned it was $400 for an second key, and Benson Nissan wouldn't pay for it?!?! What a disgusting lack of integrity by Ron and the dealership. It is asinine to sell a $30K family car with only one key, and incredibly deceitful to knowingly omit that information from customers until the eleventh hour.
Had they been upfront about the additional cost we'd incur, we might have been okay with it. But the last-minute snake-like move was incredibly distasteful. On principle, we walked away from the dealership, because we didn't want to give Benson Nissan any of our business.
I would strongly encourage others to look for vehicles elsewhere.