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Master Buick GMC

Augusta, GA

4.7
1,105 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,105 Reviews of Master Buick GMC

October 29, 2018

Quick and Professional Service I brought my vehicle in for my appointment first thing in the morning. The staff was eager to accommodate me in getting my vehicle on the road as I h More

by jeff.blue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Oct 30, 2018 -

Master Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

October 29, 2018

Satisfied. Your employees where knowledgeable, friendly and concern. They kept me informed about the situation and status of the repairs that was being done. I More

by wrunnels1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams
Oct 30, 2018 -

Master Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

October 27, 2018

Quick initial service My visit was for an initial service on my 2018 Sierra truck. Staff was courteous and knowledgeable. Arrived on time for my appointment and work was More

by SUMMERVILLERENOVATION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Schafer, David Truitt, Brooke Jennings
Oct 28, 2018 -

Master Buick GMC responded

Thank you for taking the time to let us know about your experience during your first visit with us! We strive to make all of our opportunities with our friends and customers go smoothly and are so pleased yours went off without a hitch! We appreciate you and your business! Kathy Hensley Master Buick GMC

October 27, 2018

It’s always a great experience I would like to praise Charles Williams, he always goes out of his way to please customers and is always courteous and kind. It’s a great pleasure wor More

by MARGIE.HAGAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams
Oct 28, 2018 -

Master Buick GMC responded

Thank you so much for letting us know what a great experience you had with Charles! We are blessed to have him on our team and will pass along your kind words to him! We appreciate your business and look forward to serving you again in the future! Kathy Hensley Master Buick GMC

October 27, 2018

Great experience Charles took great care of me. I Was having the work done on my lunch hour And he had me in and out very fast More

by Lydianewsome
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams, William Fanning
Oct 28, 2018 -

Master Buick GMC responded

We are so pleased that you were able to get in and out in a timely fashion! We do value our customers’ time and are pleased your visit went well!! Thank you for you business! If we can do anything for you, don’t hesitate to call on us! Kathy Hensley Master Buick GMC

October 26, 2018

Honest, trustworthy, fair, and thorough If I keep my vehicle they have earned my business. I brought my vehicle in to have a diagnostic completed after purchasing a GMC Acadia from another m More

by NiaProc1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams
Oct 26, 2018 -

Master Buick GMC responded

Thank you for taking the time to let us know Charles was able to assist you with your concerns. If we can be of further help to you, please let us know! Kathy Hensley Master Buick GMC (706)922-5213

October 25, 2018

Satisfied Service Charles is alway customer friendly and professional in his dealing with my needs and listens to my issues to ensure he has them accurate -- keeping me More

by JamesO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams
Oct 25, 2018 -

Master Buick GMC responded

Thank you for taking the time to give us this great review of Charles and the service department! We will pass along your kind words to him! We appreciate you choosing us to service your vehicle! Kathy Hensley Master Buick GMC

October 25, 2018

Service department was extremely professional and courteous. The department handled all my needs in a timely manner as well and a follow up with the service. More

by MCPETTITE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Fanning
Oct 25, 2018 -

Master Buick GMC responded

Thank you for your 5 star rating! We are very passionate about making our customes’ every experience great and we are thrilled yours was no exception! Please let us know if we can do anything for you in the future! Kathy Hensley Master Buick GMC

October 25, 2018

Oil change I scheduled an appointment a week and a half out and still had to wait over two hours to get my oil changed jdjdm jdjd More

by ADAM.KNOP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Truitt
Oct 18, 2018 -

Master Buick GMC responded

Mr. Knop, Thank you for letting us know about your wait in the service department. We know that our customers’ time is valuable and work every day on our appointment system to improve. We will look in to the day you were here to help us find out what went wrong and learn from it. We will do everything we can to minimize your time in the future. We appreciate your time and your business! Kathy Hensley Master Buick GMC

October 24, 2018

Car trouble. Excellent service and very nice people. Helpful informatative. I was very happy to have the excellent staff to give me expert advice to get my vehicle More

by Bbstrat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade Hooker, Charles Williams, Phillip Towns
Oct 24, 2018 -

Master Buick GMC responded

Thank you for taking the time to tell us about your visit! Out team appreciates your business and looks forward to the opportunity to serve you again in the future! Kathy Hensley Master Buick GMC

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