Mastria GMC Cadillac

Horrible dealership! ! They made is so difficult to purchase a car, I went elsewhere. I wanted to finance the vehicle through my credit union. They wouldn't allow that ! They made is so difficult to purchase a car, I went elsewhere. I wanted to finance the vehicle through my credit union. They wouldn't allow that. They had to finance it at twice the interest rate than my credit union. I finally thought okay, I'll finance it through their bank of choice and refinance the vehicle through my credit union at the lower rate. Then came the second hurdle. I had to purchase the vehicle and wait 10 days for them to register it.......AND NOT TAKE THE VEHICLE!! The dealership is in Massachusetts and I live in RI. They can not issue a temporary plate during this 10 day period!! This was the final straw. I walked away from the vehicle I would have otherwise purchased. I loved the car! If you are in the market to experience significant buffoonery, this is the place to shop! They just can't seem to get out of their own way. Save your time and patience and shop elsewhere. More

Our Sales person was Brett. We found him very easy to be with. He was very knowledgeable about all models. Invited us to and ask any questions that we had, and we’re answered ho We found him very easy to be with. He was very knowledgeable about all models. Invited us to and ask any questions that we had, and we’re answered honestly. It was a very comfortable experience. More

They caused a problem by overfilling the oil in my new purchase - Alfa Romeo. They sent me to an Alfa Romeo service center closer to me to correct the problem that they created. They never paid the locati purchase - Alfa Romeo. They sent me to an Alfa Romeo service center closer to me to correct the problem that they created. They never paid the location as pre-arranged and they didn’t answer any of their phones. Afterwards, they agreed to reimburse me for my out of pocket expense After numerous phone calls and emails, they are ignoring me as well Customer Service is NOT one of their Strong points! More

Was great! ! Sales man kept his word so I’m satisfied. Great person to deal with ! Sales man kept his word so I’m satisfied. Great person to deal with More

Very pleased why my experience and with salesman Brett Kultgen I wanted to buy Local and he was always available to answer my questions Kultgen I wanted to buy Local and he was always available to answer my questions More

Very friendly honest I had a great experience dealing with the people and dealerships I would buy another car for Mastria with the people and dealerships I would buy another car for Mastria More

The best Dearler Ship I’ve ever had. I’ve bought a lot of cars and Michael Dube and the entire staff at Mastria were awesome. I have no problem referring them to all my family and friend I’ve bought a lot of cars and Michael Dube and the entire staff at Mastria were awesome. I have no problem referring them to all my family and friends. Keep up the good work Mastria. You guys make buying a car a great experience More

Kerry was very helpful, kind,funny and very efficient. He made the car buying experience enjoyable He made the car buying experience enjoyable More

Great customer service—Brett was fully informative and guided us thru whole deal we were pleased guided us thru whole deal we were pleased More