Mastria Volkswagen of Raynham

Today we picked up our car from Mastria Volkswagen and Derek Welch our sales person was super from start to finish. He willingly stayed extra hours the day before to be able to finalize the deal with no Derek Welch our sales person was super from start to finish. He willingly stayed extra hours the day before to be able to finalize the deal with no pressure from him. He answered all our questions and followed up. I highly reccommend him and the dealership. We also have positive interaction with sales manager Greg. We are looking forward to long term business. Pat D. More

Hilton was great to work with. He was attentive without being aggressive. He paid attention to details and listened to what I wanted. He was attentive without being aggressive. He paid attention to details and listened to what I wanted. More

Please avoid this dealership. Their motivation is moving cars off their lot, nothing else (huge surprise, I know). I found out after buying my car that it had been in an undisclos Their motivation is moving cars off their lot, nothing else (huge surprise, I know). I found out after buying my car that it had been in an undisclosed accident. I have had to replace all 4 tires (side note - I was pressured into buying a tire insurance policy that did not cover any of these tires) after roughly 10,000 miles and there is now an issue with the suspension, door mechanics, and lights. I do not drive this car much which adds to the sketchiness of this dealership. I fully understand that things happen, cars sometimes suck, and that's how it is, but when I was in their shop getting new tires recently, the person in front of me was also complaining about their car having engine issues only 6 months after they bought it (their issue ended up being thousands of dollars). I would also add that the service staff is a bummer. They make you feel like it is your fault the car is falling apart. I am basing this off of not only my experience, but what I have witnessed other customers going through (since I am a frequent flyer in their shop). Please don't make the mistake I did. If you want to buy a Volkswagen just go to the volkswagen in fall river. More

Customer service is excellent. Waiting accommodations are very comfortable and everyone is friendly. I love the fact my car was washed before it was given back to me. Waiting accommodations are very comfortable and everyone is friendly. I love the fact my car was washed before it was given back to me. More

Hilton is very knowledgeable, patient and ready to help. Mastria will be my forever go to dealership for everything. Mastria will be my forever go to dealership for everything. More

It was a pleasure working with Hilton—he was friendly, well-informed, and took the time to walk me through everything I needed to know. Highly recommend them if you’re looking for a dealership you can tru well-informed, and took the time to walk me through everything I needed to know. Highly recommend them if you’re looking for a dealership you can trust.Great service, honest people, and a smooth process from start to finish. More

Luis reyes, excellent job, I like t We come back, he do excellent her job excellent her job More

Found a car at cars. com and drove down to see it and purchased the car same day. Took a while to get deal done but it was nice to not need to drive back almost 2 hours to com and drove down to see it and purchased the car same day. Took a while to get deal done but it was nice to not need to drive back almost 2 hours to pick up. Some pressure when it came to purchase but nothing unusual. Wasn’t happy that I wasn’t told about 3rd party fees to reduce the time of payments, but I was able to back out of those fees and just go directly to the loaner . Additionally I was already pre-approved with my bank but they got me a bit lower with credit union so that was a win. More

I had a fantastic experience working with Joshua at Mastria Volkswagen. His customer service was truly excellent—he was incredibly nice, attentive, and made sure I felt comfortable and informed through Mastria Volkswagen. His customer service was truly excellent—he was incredibly nice, attentive, and made sure I felt comfortable and informed throughout the entire process. Joshua was professional, approachable, and really listened to what I was looking for. He made the car buying process smooth and stress-free from start to finish. Highly recommend asking for Joshua if you’re shopping for a vehicle at Mastria Volkswagen! More

We were immediately greeted by Luis Reyes when we walked in. We were looking for specific cars and he was more than happy to get us the info on only the cars we wanted to see, he was not trying to push us t in. We were looking for specific cars and he was more than happy to get us the info on only the cars we wanted to see, he was not trying to push us toward other cars and even brought another car up from another dealership of theirs so we did not have to travel as we had our 2 children with us. The dealership was clean and had snacks and games to distract our children while we waited which was incredibly helpful. Luis made the whole experience quick and informative More