Mastria Volkswagen of Raynham

This is my second car purchased from mastria. Derek was great no pressure to buy will be back again when it’s time for a new car. Derek was great no pressure to buy will be back again when it’s time for a new car. More

I made and internet inquiry on a pre-owned car for my daughter. The following morning I took a call from Josh of the Internet Sales Dept. I scheduled an appointment for after my daughter got out of s daughter. The following morning I took a call from Josh of the Internet Sales Dept. I scheduled an appointment for after my daughter got out of school for 1600. The ride was two-plus hours from our home. Delays what they are, we got jammed up. I called to say I was “running late and might be there closer to 1700. “Not a problem.” Derek Welch greeted us with “How was your trip in; I understand you came from a couple hours away.” He continued with the following Mastria Policies: • Sales Advisors do not earn commissions. • The price is the price. • The 7/30 Guarantee. Seven days to return for no given reason. Thirty days to swap out for something else on the lot. We bought the car and on the way home I told my daughter that was the best car buying experience I’ve ever had. More

Derek was so helpful throughout our entire process! So thankful for people like him who make the car buying process quick and seamless while having a friendly demeanor to add to it al! So thankful for people like him who make the car buying process quick and seamless while having a friendly demeanor to add to it al! More

This is our 4th vehicle we have bought through Mastria! Car shopping is never fun but mastria makes it much easier! Recently had another great experience working with Ed! Great customer service never feel Car shopping is never fun but mastria makes it much easier! Recently had another great experience working with Ed! Great customer service never feel pressured, easy to talk too answered all our questions. Also with the Mark in the finance professional never rushed quick to answer all questions! I would recommend them over and over. Thanks for a great experience More

Had a great experience at Mastria Volkswagen. Staff was friendly and helpful especially Peter and Ed. They were patient and knowledgeable when answering our numerous questions. I would recommend Staff was friendly and helpful especially Peter and Ed. They were patient and knowledgeable when answering our numerous questions. I would recommend making Mastria Volkswagen a must when looking for a new auto mobile! More

We had the pleasure of working with Greg, a new salesman to the VW Mastria team and he went above and beyond to help us find the perfect vehicle and best deal for us. Great place to buy a vehicle! to the VW Mastria team and he went above and beyond to help us find the perfect vehicle and best deal for us. Great place to buy a vehicle! More

This is my second car I’ve bought with this dealership and both experiences were pleasant and great. I worked with Ed both times and he was very clear, helpful, and informative. Everyone at the dealership and both experiences were pleasant and great. I worked with Ed both times and he was very clear, helpful, and informative. Everyone at the dealership was wonderful and really helped taking the stress away from car buying. More

UPDATE: I can no longer recommend this dealership. The car had a small coolant leak from day one. I didn't know what it was, so I had my local mechanic check iit out twice. He finally diagnosed it as The car had a small coolant leak from day one. I didn't know what it was, so I had my local mechanic check iit out twice. He finally diagnosed it as a coolant leak. Every morning when we came out we had a wet spot under the car, and it wasn't oil. Contacted Mastria, and got a promise that, although they couldn't see the vehicle right away, they would honor the 30 day warranty, which seemed appropriate. Got an appt. and drove up, they tested for a few hours, and said they didn't see anything, which was super frustrating, since I am an hour away and it was leaking every single day. They promised to fix it under warranty if my mechanic could give them more information on the location of the leak (which was pretty lame, tbh). Life is busy; it took some time to get an appointment with our mechanic and have a full diagnosis. He called and then showed me exactly where the leak was -- which apparently Mastria mechanics could not find. I finally got around to emailing Mastria in July, and they ghosted me. I followed up, again, nothing. So I sort of gave up. In Oct I got a cheery email wishing me a happy birthday, so I mentioned this still ongoing issue. They scheduled an appointment, fixed it, but DID NOT stand behind their warranty promise -- I paid $850 out of pocket. The cheap-o warranty I was upsold by Mark did not cover everything, PLUS there was a $250 deductible. And on top of that, they charged me for the "loaner" car -- without ever informing me they were doing so. I regret ever doing business with them. Buyer beware! They are only interested in selling you the car, not supporting you afterward. OLD REVIEW: Had a fantastic experience with Mastria VW! Found a car listed through carguru.com, filled out the form, was called and emailed almost immediately by an internet sales agent who could have gotten us an appointment that day yet if our schedules had allowed. Instead, went to see it the next morning, and Derek, the sales agent, walked me through things efficiently and honestly. After a test drive and talking through some options, I put down a deposit. Derek informed me he could have the car ready for me less than 24 hours later – it had already been fully serviced, but they wanted to do one last detail and clean up. Very impressive! I showed up the next morning, and a few hours later, the financials and paperwork were completed and I drove away with a spic and span 2013 Mini. Everything was really super, to be honest. The only slight surprise is that I couldn’t use my own bank/credit union loan – I had to use Mastria’s funding, which was 3% points above my credit union’s rate, even though I have excellent credit. Not super customer friendly. To be clear, this is a company policy, not something that Derek could have changed at all. Still, excellent customer service all around. More

I bought a new car at Mastria. I was lucky to have a wonderful salesperson. Derek W was not only honest and informative but he always responded promptly to all my calls and text me I was lucky to have a wonderful salesperson. Derek W was not only honest and informative but he always responded promptly to all my calls and text messages. Buying a car wad a painless experience with Derek. He always made sure we got what we ask for, Very pleasant to deal with and happy experience. More

I had the pleasure of working with Derek W. to buy my new car. He was the nicest salesman , answered all my questions and made the process very easy. I highly recommend Mastria Volkswagen. to buy my new car. He was the nicest salesman , answered all my questions and made the process very easy. I highly recommend Mastria Volkswagen. More